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Satcom Direct Jobs in Florida (NOW HIRING)

Gogo

Product Support Engineer

Melbourne, FL

Provide SME-level technical support for Gogo legacy, former Satcom Direct, and current hardware platforms, including system integration capabilities * Manage and prioritize Product Support ...

Gogo, Inc.

Product Support Engineer

Melbourne, FL · On-site

Provide SME-level technical support for Gogo legacy, former Satcom Direct, and current hardware platforms, including system integration capabilities * Manage and prioritize Product Support ...

Viasat, Inc.

Field Applications Engineer - Tampa

Tampa, FL · On-site

$99K - $149K/yr

What you'll do Install and work with Communications-on-the-Move (COTM) SATCOM products. Hands-on field work in direct support of our troops. Does this sound exciting to you? Our Field Applications ...

Viasat, Inc.

Field Applications Engineer - Tampa

Tampa, FL · On-site

$99K - $149K/yr

What you'll do Install and work with Communications-on-the-Move (COTM) SATCOM products. Hands-on field work in direct support of our troops. Does this sound exciting to you? Our Field Applications ...

Viasat, Inc.

Field Applications Engineer - Tampa

Tampa, FL · On-site

$99K - $149K/yr

What you'll do Install and work with Communications-on-the-Move (COTM) SATCOM products. Hands-on field work in direct support of our troops. Does this sound exciting to you? Our Field Applications ...

Auria

Principal Staff Systems Engineer

Tampa, FL · On-site

$130K - $170K/yr

Direct engineering exposure to Satellite Communications (Satcom) space, ground, or network segments. • * Modern Methodologies: Practical experience utilizing Model-Based Systems Engineering (MBSE ...

Auria

Principal Staff Systems Engineer

Tampa, FL · Hybrid

$130K - $170K/hr

Direct engineering exposure to Satellite Communications (Satcom) space, ground, or network segments. · * Modern Methodologies: Practical experience utilizing Model-Based Systems Engineering (MBSE ...

ATG

Voice and Video Engineer

Doral, FL · On-site

... years of direct Voice and Video Engineering experience. • Expertise configuring and ... SATCOM, structured cabling, site surveys, Inside Plant (ISP), Outside Plant (OSP), and point-to ...

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Satcom Direct information

What is Satcom Direct?

Satcom Direct is a company specializing in satellite communications solutions, primarily serving the aviation, maritime, and government sectors. They provide connectivity services, hardware, and software that enable voice, data, and internet access for aircraft and other mobile platforms. Their offerings include in-flight Wi-Fi, satellite phones, cybersecurity, and flight operations support. Satcom Direct is known for its innovative technology that ensures reliable and secure communication, even in remote or challenging environments.

What is the difference between Satcom Direct vs Satellite Communications Technician?

AspectSatcom DirectSatellite Communications Technician
CredentialsTypically requires a degree in telecommunications, electronics, or related field; certifications like COMPTIA, Cisco, or satellite-specific trainingRequires technical diploma or associate degree; certifications such as SATCOM or RF certifications are common
Work EnvironmentCorporate offices, remote support centers, and in-flight environmentsField sites, satellite ground stations, and installation/maintenance locations
Industry UsageUsed by satellite service providers, corporate aviation, and government agenciesEmployed by satellite service providers, telecom companies, and installation firms

Satcom Direct primarily focuses on providing satellite communication solutions and support for aviation and enterprise clients, often in a corporate or remote support setting. In contrast, Satellite Communications Technicians are hands-on field workers responsible for installing, maintaining, and repairing satellite communication equipment on-site. Both roles require technical knowledge of satellite systems but differ in work environment and scope.

What are some common challenges faced by Satcom Direct engineers when supporting clients' connectivity solutions?

Satcom Direct engineers often encounter challenges such as troubleshooting complex satellite network issues, adapting to rapidly evolving communication technologies, and providing timely support to clients operating in remote or mobile environments (like aviation or maritime). The role frequently involves collaborating with cross-functional teams including network operations, customer support, and product development to deliver seamless connectivity solutions. Staying current with industry advancements and maintaining high service standards are essential for success in this dynamic and fast-paced environment.

What are the key skills and qualifications needed to thrive as a Satcom Direct Field Service Engineer, and why are they important?

To thrive as a Satcom Direct Field Service Engineer, you need expertise in satellite communications, networking, and electronics, often supported by a relevant engineering degree or technical certifications. Familiarity with SATCOM systems, network diagnostic tools, and certifications like CompTIA Network+ or Cisco CCNA are typically required. Strong problem-solving skills, customer service orientation, and effective communication help professionals excel in client-facing and high-pressure environments. These skills ensure reliable installation, troubleshooting, and support of complex satellite communication systems crucial for clients’ connectivity needs.
What are popular job titles related to Satcom Direct jobs in Florida? For Satcom Direct jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Satcom Direct jobs in Florida look for? The top searched job categories for Satcom Direct jobs in Florida are:
What cities in Florida are hiring for Satcom Direct jobs? Cities in Florida with the most Satcom Direct job openings:
Satcom Direct jobs near you
Infographic showing various Satcom Direct job openings in Florida as of June 2026, with employment types broken down into 92% Full Time, and 8% Part Time. Highlights an 90% In-person, and 10% Remote job distribution.
Product Support Engineer

Product Support Engineer

Gogo

Melbourne, FL

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 8 days ago

Key responsibilities

  • Provide subject matter expert-level technical support for Gogo legacy, former Satcom Direct, and current hardware platforms, including system integration capabilities.

  • Manage and prioritize product support escalations, perform root cause analysis, document corrective actions, and ensure full issue traceability.

  • Develop, maintain, and deliver technical training, standard operating procedures, troubleshooting guides, and other support documentation for internal teams.

Job description

--- --- ---

TheProduct Support Engineeris responsible forserving as a subject matter expert for Gogo legacy products, former Satcom Direct product lines, and current and emerging Gogo hardware platforms. This role supports operational and customer needs through proactive and reactive product support, cross-functional technical collaboration, issue escalation management, and technical training delivery.

This position requires strong technical problem-solving skills, the ability to manage competing priorities in a fast-paced environment, and a collaborative approach to working withengineering, development, customer support, OEMs, MROs, and other internal and external stakeholders.

COME ON BOARD THE GOGOPRODUCT SUPPORTTEAM!

How will you make a difference?

  • Provide SME-level technical support for Gogo legacy, former Satcom Direct, and current hardware platforms, including system integration capabilities

  • Manage and prioritize Product Support escalations, perform root cause analysis, document corrective actions, and ensure fullissuetraceability

  • Collaborate with Engineering, Product Development, and cross-functional teams toidentifyrisks, support product enhancements,participatein change control activities, and escalate complex issues to external partners when needed

  • Develop,maintain, and deliver technical training, SOPs, troubleshooting guides, and other support documentation for internal teams

  • Support OEMs, MROs, customers, and installers through design, integration, deployment, and issue resolution activities

  • Lead or support User Acceptance Testing for hardware and software releases and contribute to KPI dashboards and internal support tools

  • Provide on-site support for installations, AOG events, training, and trade show activities, including moderate travel as needed

Qualifications

  • Bachelor's degree in engineering, aviation technology, electronics, computer science, or a related technical field, or an equivalent combination of education and relevant experience

  • 5+ years of experience in product support, technical support, systems integration, avionics, aerospace, or a related technical discipline preferred

Required Skills, Talents, & Experience

  • Strong technical troubleshooting, root cause analysis, and problem-solving skills

  • Ability to manage multiple priorities, support escalations, and work effectively in a fast-paced, customer-focused environment

  • Strong written and verbal communication skills, including the ability to create clear technical documentation and training materials

  • Experience collaborating cross-functionally with engineering, development, support, and external partners

  • Ability to support product lifecycle activities, testing, process improvement, and technical issue resolution

  • Strong attention to detail, sound judgment, and a commitment to high-quality customer and operational support

Preferred Skills, Talents, & Experience

  • Experience with airborne connectivity, avionics, satellite communications, networking, or related aerospace technologies

  • Familiarity with OEM and MRO environments,aircraftintegration processes, cabin network topology planning, and product support best practices

  • Experience with User Acceptance Testing, technical training delivery, KPI reporting, or internal support tool development

  • Demonstrated ability to adapt quickly, support continuous improvement, and build effective working relationships across technical and business teams

Equal Pay Disclosure(s)

Base Pay:

108,000.00 - 135,000.00 USD Annual

Target Annual Short-Term Incentive:

Bonus Plan at 10% (% of Annualized Base Pay)

Eligible for Incentive Stock Program:

Yes

Benefits:

Gogo offers competitive benefits including medical, dental and vision coverage with plans that can fit each employee's needs. We offer an immediate vesting 401k plan, paid time off and volunteer time off. Employees have the option to participate in an Employee Stock Purchase Plan. Visit the Careers page on our website for more information atwww.gogoair.com/careers.

--- --- ---

Gogo is an Equal Opportunity and Affirmative Action employer, working in compliance with both federal and state laws. We are committed to the concept of Equal Employment opportunity.

Qualified candidates will beconsidered for employment regardless of race, color, religion, age, sex, national origin, marital status, medical condition, or disability.

The EEO is the law and is availablehere. Gogoparticipates in E-Verify (EnglishandSpanish). Right to Work Statement(EnglishandSpanish).

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