Sap Customer Service Jobs (NOW HIRING)

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. 

What you’ll do

• Lead requirements gathering across core supply chain execution domains including SAP S/4HANA TM, BN4L, SAP S/4HANA EWM, S/4HANA OTC etc.
• Define the “to-be” technology landscape, develop solution roadmaps, and design phased implementation strategies aligned to strategic business objectives across supply chain, planning, and execution.
• Translate business requirements into detailed solution architecture deliverables supporting strategic transformation initiatives.
• Collaborate with Domain Architects (Data, Infrastructure, Application, Security) to ensure alignment with enterprise architecture standards and system design principles.
• Perform hands-on system configuration and solution design activities; document business requirements, process flows, functional specifications, and architecture designs.
• Contribute to SAP thought leadership by delivering content-rich insights at customer engagements, industry events, and through digital media channels.
• Adoption and consumption mindset

What you bring

• Deep expertise in SAP S/4HANA Transportation Management (TM), including freight order management, carrier collaboration, planning & optimization, charge calculation, and settlement processes.
• Strong understanding of Business Network for Logistics (BN4L), enabling real-time carrier collaboration, shipment visibility, dock scheduling, and logistics network integration.
• 12+ years of implementation experience in SAP logistics execution project, and 7+ years of hands-on implementation experience in SAP S/4HANA TM and BN4L solutions.
• Proven experience designing and implementing end-to-end logistics integration architectures across S/4HANA, TM, EWM, and external systems.
• Hands-on knowledge of SAP integration technologies, including SAP BTP Integration Suite, APIs, oData services, IDocs, and EDI-based connectivity.
• Experience leveraging AI and advanced analytics in supply chain use cases such as predictive freight cost modeling, ETA prediction, anomaly detection, and automated exception management.
• Ability to translate business transportation and logistics requirements into scalable solution architectures aligned with enterprise design standards.
• Strong understanding of digital logistics trends, including network visibility, intelligent freight procurement, automation, and sustainability reporting.
• Proven capability in root cause analysis and performance optimization within complex SAP logistics landscapes.
• Executive-level communication skills with the ability to present technical architectures and transformation strategies to business and IT leadership.
• Collaborative mindset with experience partnering across product, services, data, and architecture teams to drive customer value realization.
• Fluent in written and spoken English.
• Expert-level knowledge in one of the programming languages, such as ABAP, Java, or Python

Meet your team

SAP Customer Services & Delivery is a global organization supporting the world’s largest enterprises running SAP solutions. Through a highly skilled and motivated global workforce, we deliver comprehensive services across the full lifecycle of software implementation and operations, driving best-practice adoption and accelerating solution consumption.

Within this organization, the Global Delivery Hub (GDH) under SAP Customer Engagement & Advisory provides deep application and technology expertise to support Success Plans, Premium Engagement, and Enterprise Support customers. Our approach is proactive and relationship-driven, built on long-term partnerships grounded in trust, transparency, and measurable value realization.

We engage with a holistic understanding of each customer’s business landscape, enabling continuous improvement of IT and operational processes while safeguarding transformation initiatives. Recognizing that every customer environment is unique, we deliver tailored, outcome-based services aligned to strategic business priorities.

The GDH Americas Supply Chain Management team focuses on Success Plans and Premium Engagement customers across the Americas, providing conceptual and architectural guidance to accelerate digital transformation, adoption, and consumption within Supply Chain management solutions.

#DA26

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.  
We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Compensation Range Transparency: SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 107,300 - 230,600 (USD) USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.

AI Usage in the Recruitment Process

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Please note that any violation of these guidelines may result in disqualification from the hiring process.
Requisition ID: 446539  | Work Area: Consulting and Professional Services  | Expected Travel: 0 - 30%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations:  #LI-Hybrid