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Samsung Product Tester Jobs (NOW HIRING)

Samsung Electronics

Sr. Manager CRM

Plano, TX · On-site

For more than four decades, Samsung has driven innovation, economic growth and workforce ... By integrating our large portfolio of products, services and AI technology, we're creating smarter ...

Samsung Austin Semiconductor, LLC

Engineering

Austin, TX · On-site

... testing for firm products and/or devices for use in the electronic communication industry. Design and implement features for a compiler back end targeting the Samsung GPU architecture from OpenGL-ES ...

Samsung Austin Semiconductor, LLC

Engineering

Austin, TX · On-site

... testing for firm products and/or devices for use in the electronic communication industry. Design and implement features for a compiler back end targeting the Samsung GPU architecture from OpenGL-ES ...

Samsung Electronics

Senior Engineer

San Jose, CA · On-site

$216K - $251K/yr

... and testing for firm products and devices in conjunction with product development for the electronic communications industry. * Drive the verification efforts of Samsung's advanced GPU design to ...

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Samsung Product Tester information

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How much do samsung product tester jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for samsung product tester in the United States is $36.59, according to ZipRecruiter salary data. Most workers in this role earn between $25.00 and $43.75 per hour, depending on experience, location, and employer.

What is a Samsung product tester?

A Samsung Product Tester evaluates new and upcoming Samsung products before they are released to the public. Testers provide feedback on performance, features, and potential improvements to help refine the product. This role may involve using smartphones, tablets, or other Samsung devices in real-world scenarios. Some positions are paid, while others may offer free products or discounts in exchange for feedback.

What can I expect from the daily work routine of a Samsung product tester?

As a Samsung Product Tester, your day typically involves hands-on evaluation of new and upcoming products, documenting your observations, and reporting any issues or bugs you encounter. You may perform a range of tests—such as usability, performance, and compatibility assessments—across different devices and software versions. Collaboration with engineering teams and fellow testers is common, as you collectively troubleshoot issues and refine test protocols. Testers often participate in feedback sessions and may be required to write detailed reports or participate in team meetings to discuss findings. The work is dynamic and fast-paced, especially around major product launches, providing valuable exposure to the latest technology.

What are the key skills and qualifications needed to thrive in the Samsung product tester position, and why are they important?

To thrive as a Samsung Product Tester, you need a solid understanding of consumer electronics, strong analytical skills, and attention to detail, along with relevant technical qualifications or experience in quality assurance or product evaluation. Familiarity with software testing tools, bug tracking systems, and knowledge of Samsung's product ecosystems are often required. Excellent communication, problem-solving abilities, and adaptability set candidates apart in this position. These skills ensure that testers can effectively identify product issues, provide valuable feedback, and contribute to delivering high-quality products to consumers.

Are there any legit Samsung product tester jobs?

Samsung product tester jobs are legitimate opportunities where individuals evaluate new Samsung devices and provide feedback. These roles often require attention to detail, technical knowledge, and sometimes prior experience with electronics or testing environments. Genuine positions are typically posted on official Samsung career pages or reputable job boards, and they do not require upfront payments or personal financial information.

How do I become a Samsung Product Tester?

To become a Samsung Product Tester, you typically need to apply through Samsung's official testing programs or partner companies, demonstrating relevant technical skills and a good understanding of electronic devices. Some roles may require experience with product testing, quality assurance, or consumer electronics, and applicants should be prepared for evaluations or interviews. Opportunities are often limited and may involve remote testing or in-person assessments depending on the program.

How do I become a paid Samsung product tester?

To become a paid Samsung product tester, you can look for official testing programs or beta testing opportunities offered by Samsung, which may require signing up through their website or participating in product testing panels. Having good communication skills, technical knowledge, and the ability to provide detailed feedback are often important, and some roles may require prior experience or specific device familiarity.
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What are the most commonly searched types of Samsung Product Tester jobs?

The most popular types of Samsung Product Tester jobs are:

What states have the most Samsung Product Tester jobs?

States with the most job openings for Samsung Product Tester jobs include:

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Samsung Product Tester jobs near you
Infographic showing various Samsung Product Tester job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $76,106 per year, or $36.6 per hour.

Samsung Senior Technical Support Manager

2020 Companies

Plano, TX • On-site

$110K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 13 days ago

2020 Companies rating

7.5

Company rating: 7.5 out of 10

Based on 54 frontline employees who took The Breakroom Quiz

21st of 50 rated marketing agency

Job description

Job Type:
Regular
Work Location:
Samsung Electronics America - Plano, TX 75023
Overview:
2020 Companies seeks a full-time Samsung Senior Technical Support Manager professional to represent our client, Samsung Electronics America.
Pay: Annual Salary $110,000
Location: Based in Plano, TX
Schedule: Monday - Friday: 7 am to 7 pm; Rotating On-call: 7 pm to 6 am (Once every 3 weeks)
Are you a technical problem solver with deep expertise in enterprise mobility, mobile device management, and customer support? We're looking for a Samsung Senior Technical Support Manager to provide advanced technical support for enterprise customers, helping them resolve complex issues while delivering an exceptional customer experience.
In this role, you'll serve as the primary technical resource for enterprise clients, troubleshooting mobile devices, Mobile Device Management (MDM) platforms, enterprise networks, email systems, and other integrated technologies. You'll collaborate with customers, Samsung teams, headquarters, wireless carriers, and third-party partners to investigate complex issues, identify root causes, manage escalations, and ensure timely resolution within service level agreements (SLAs). You'll also contribute to operational improvements, technical documentation, reporting, and major incident management while mentoring team members and supporting critical customer environments.
The ideal candidate has extensive experience supporting enterprise mobile environments, strong knowledge of networking, Microsoft Exchange and Microsoft 365, Active Directory, mobile operating systems, and MDM platforms such as Microsoft Intune, VMware Workspace ONE (AirWatch), SOTI, MobileIron, MaaS360, or Samsung Knox. Success in this role requires exceptional troubleshooting, analytical thinking, communication skills, and the ability to thrive in a fast-paced, customer-focused technical support environment.
If you're passionate about solving complex technical challenges and helping enterprise customers succeed with Samsung's mobile solutions, we encourage you to apply.
What We Offer:
  • Paid weekly
  • Next-day pay on demand with DailyPay
  • Eligible for medical, dental, and vision benefits
  • Eligible for 401k with company matching
  • Scholarship opportunities for employees and direct family members
  • Employee Assistance Program
  • Paid Time Off
  • Paid Holidays

Job Description:
Assisting enterprise customers with day-to-day activities including the following:
  • Responsible for providing advanced technical support and troubleshooting on mobile products.
  • Primary interface between customers, internal, and third-party escalation teams
  • Investigate complex, multi-faceted issues that involve MDMs, Enterprise Networks, Mail Systems, and other 3rd party products.
  • Analyze data, logs, and testing results to help identify root cause
  • Evaluate issues from multiple angles; integrate data inputs to develop corrective actions while driving issues to resolution within the required SLAs
  • Provide advanced troubleshooting over the phone, via web conferencing, or in-person
  • Log and track all issues in the Samsung ticketing system
  • Engage and escalate to other advanced technical support teams when necessary
  • Provide regular activity reports, post-mortem, and other ad hoc reports
  • Help drive improvements in operational capabilities, troubleshooting, and other customer service functions

Enhanced Activities
  • Responsible for developing and mentoring junior team members by assessing strengths, creating plans to address deficiencies, and setting goals that will positively impact the overall performance of the individuals
  • Manage internal technical projects, create timelines, and meet deadlines to comply with business needs
  • Responsible for creating and maintaining relationships across other Samsung business groups to facilitate issue resolution, increase technical knowledge, or further increase team effectiveness
  • Responsible for taking technical escalations, determining root cause, or effectively communicating next steps to the Senior Technical Specialists until full resolution is provided or a workaround is in place
  • Act as the Major Incident Manager and be accountable for general procedures management, identifying the appropriate technical groups/resources, and keeping the customer informed about the progress of the case
  • Available for on-call rotation

Qualifications:
  • Bachelor's Degree or 10 years of technical support experience is required. Technical degree preferred
  • Prior experience in a telecommunications environment required, with specific focus on mobile device services and support (smartphones and tablets)

Necessary Skills / Attributes
  • Knowledge and experience with MDMs/EMMs is preferred (SOTI, Blackberry, AirWatch, MobileIron, MaaS360, MS Intune, Knox)
  • Strong foundation and understanding of mail platforms, mail server administration, and transport protocols (POP/IMAP/SMTP/ActiveSync/Exchange/O365)
  • Sound understanding of mobile platforms, device manufacturers, mobile browsers, and device management
  • Solid foundation and understanding of basic enterprise server administration (Windows/AD/LDAP/DNS/DC)
  • Strong foundation and understanding of basic network functions, standards, and protocols (TCP/IP/WiFi/VPN/LAN/WAN)
  • Solid understanding of emerging technologies, standards, and best practices for mobile development
  • Thorough knowledge and experience in different mobile development platforms including (BB, iOS, Android, et al)
  • Strong analytical, problem-solving, and technical skills with a high attention to detail and the ability to understand complex workflow systems
  • Deep understanding of processes and methods to troubleshoot customer issues and drive timely resolution of issues
  • Solid understanding of mobile email message flow
  • Must be comfortable working in stressful situations and navigating the organization effectively
  • Strong written and verbal communication skills

Enhanced Skills/Attributes
  • Proficient in handling the most complex technical support issues, including, but not limited to, devices, wireless carriers, internet, and IT infrastructure (MDM, Mail Systems, Network)
  • Be identified as a subject matter expert (SME) on any (or multiple) of the Samsung supported technologies
  • Proficient in MS Excel to create reports, manipulate data, and present to upper management
  • Consistently create technically advanced documentation on all resolved issues and share this knowledge with the rest of the team members

Work Environment
Work is generally performed in an office environment. Operate a computer keyboard and view a video display terminal between 50% - 95% of work time, including prolonged periods of time. Requires considerable work utilizing high visual acuity/detail, numeric/character distinction, and moderate hand/finger dexterity. The movement and transportation of equipment, most of the time, is under 25 pounds. May be required to work additional hours outside a normal schedule. Travel varies depending on position. Consistently demonstrate a commitment to policies and procedures, including but not limited to, attendance, confidentiality, conflict of interest, and ethical responsibilities.
What You Can Expect From 2020 Companies
We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that's paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you.
2020's Commitment
We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.

What 2020 Companies employees say

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About 2020

Sourced by ZipRecruiter

2020 Companies is an outsourced Sales & Marketing company representing Reliant. We hire Sales Representatives and other types of brand advocates to fortune 200 companies. Let us help you find a fun job in retail sales or events! 2020 Companies recruits, hires, trains, and cultivates Sales Representatives, Brand Ambassadors, Merchandisers, and casted-talent, to tailor a full-package solution to clients wanting to grow their market share, build brand awareness, expand distribution channels, and connect people with consumers.

Industry

Marketing

Company size

5,001 - 10,000 Employees

Headquarters location

Southlake, TX, US

Year founded

1991

Social media

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