Salesforce Support Analyst Jobs in Florida (NOW HIRING)

Job Purpose:

Serves as an expert-level resource for Salesforce cloud-based applications, leveraging structured system methodologies and advanced information technology to ensure optimal system performance. Serves as Subject Matter Expert (SME) for system health, maintenance, and continuous improvements of corporate Salesforce applications. Develops and implements programmatic solutions ensuring adherence to business requirements and alignment with Salesforce and organizational best practices. Designs, tests, and validates solutions using defined test plans to ensure accuracy and effectiveness. Coordinates the implementation of new systems, system modifications, and problem resolutions. Collaborates with internal IT teams and external vendor representatives to deliver fully integrated Salesforce solutions to end-users.

Primary Functions:

• Develop complex to highly complex code to support solution requirements and designs for assigned Salesforce cloud-based applications and related data sources;
• Investigate and analyze how the system processes transactions to determine if Salesforce functionality is configured correctly and produces accurate results;
• Provide complex to highly complex application analysis for Information Technology and business clients, and serve as a technical contact for Business Application Analysts requiring in-depth Salesforce expertise;
• Evaluate business impact of errors and provide solution recommendations through collaboration with analysts and business experts;
• Evaluate existing and new system functionality; determine unmet requirements and develop action plans to correct deficiencies, including nonfunctional requirements related to data management and security;
• Define and document system scope, current logical view, general technical requirements, and proposed logical view using structured design and analysis techniques;
• Provide comprehensive data queries and results to analyze system output and functional execution of key Salesforce transactions;
• Monitor and track system updates and user access to ensure successful auditing and compliance;
• Ensure appropriate monitoring, logging, and audit controls are in place to trace events, review results, and make improvement recommendations;
• Review Salesforce integrations and interfaces to ensure functionality is configured correctly and produces accurate results;
• Work on complex to highly complex business scenarios to ensure Salesforce processes transactions accurately;
• Implement Salesforce cloud-based designs and solutions leveraging Salesforce Platform, Apex, Lightning, Flows, and integrations;
• Guide and collaborate with Business Application Analysts to understand business needs and translate them into detailed technical and program specifications;
• Prepare necessary end-user reports, extracts, and queries; develop and maintain documentation related to system functionality, performance benchmarks, and integrations;
• Document all system issues and their resolutions;
• Research, develop, and evaluate solution alternatives to meet project objectives and recommend optimal approaches;
• Design and execute unit and integration test plans;
• Participate in Salesforce platform upgrades, patching, testing, and production implementations;
• Work on small, medium, and large-scale projects as required by OUC;
• Follow triage, Software Development Life Cycle (SDLC), change management, and IT governance processes to promote new or revised Salesforce components across environments;
• Develop documentation for new Salesforce functionality and updates to existing system documentation;
• Contribute to Salesforce system architecture and design, ensuring scalability, performance, and security best practices;
• Stay current with Salesforce releases, tools, Trailhead learning, and emerging development best practices;
• Collaborate with technical teams to identify solutions and lead design sessions with functional users, business analysts, and developers to define and document interface requirements;
• Analyze, diagnose, and troubleshoot complex Salesforce system issues to identify root cause and implement preventative solutions;
• Contact Salesforce and third-party software vendors to report, track, and resolve platform-related issues;
• Research, evaluate, and correct system malfunctions in partnership with Business Analysts to ensure timely resolution;
• Work independently and proactively develop recommendations for Salesforce system and solution improvements;
• Provide guidance, coaching, and mentoring to junior team members as appropriate;
• Plan, document, and test disaster recovery procedures related to Salesforce environments;
• Utilize version control systems for collaboration and code management, including Git-based repositories;
• Participate in scheduled on-call rotation responsibilities;
• Communicate technical information effectively to non-IT personnel;
• Perform other duties as assigned.