Salesforce Business Analyst Jobs in Reston, VA (NOW HIRING)

Location: Adelphi, MD (Hybrid or Remote)

Duration: 1 year

POSITION SUMMARY: 

• Flow Development: Design, develop, and optimize Salesforce Flows to create scalable, maintainable, and efficient business processes while adhering to Salesforce best practices.
• Custom Development: Build sophisticated solutions using APEX, Lightning Web Components (LWC), and other programmatic tools to address complex business needs. Ensure all customizations are secure, efficient, and compliant with Salesforce standards.
• Integration Design: Develop and maintain seamless integrations between Salesforce and external systems using APIs or middleware, ensuring smooth data exchange and automation.
• Comprehensive Documentation: Create and maintain clear, detailed documentation for technical solutions, processes, and configurations. Foster a culture of knowledge sharing to promote system sustainability and ease of future enhancements.

• Root Cause Analysis: Perform thorough investigations to identify underlying causes of issues and implement permanent solutions to prevent recurrence.
• Troubleshooting and Debugging: Diagnose and resolve defects in existing Flows, APEX classes, and LWCs, ensuring platform stability and a seamless user experience.
• Performance Optimization: Continuously review and refine existing code and configurations to enhance performance, scalability, and maintainability.
• Expert Technical Support: Provide advanced troubleshooting expertise and resolve platform issues promptly. Support team members in handling technical challenges, offering guidance and solutions when needed.

• Requirement Analysis: Collaborate with business stakeholders to gather, analyze, and refine requirements for new enhancements and system changes. Translate business needs into clear and actionable technical specifications.
• Solution Design: Work closely with stakeholders to propose and document technical solutions that align with business goals, considering scalability, maintainability, and user experience.
• Backlog Grooming: Participate in backlog refinement sessions to ensure user stories and tasks are well-defined, estimated, and prioritized.
• Documentation and Communication: Document requirements, acceptance criteria, and design considerations thoroughly. Communicate effectively with stakeholders to manage expectations and ensure alignment on deliverables.

• Experience: 5+ years of Salesforce experience demonstrating a well-rounded skillset across both declarative solutions and custom development
• Certifications: Salesforce Developer I (Must have), Salesforce Administrator (Must Have), Salesforce Developer II (Preferred)
• Strong proficiency in Salesforce declarative tools, including Flows.
• Expertise in programmatic tools such as APEX, SOQL, and Lightning Web Components.
• Familiarity with Salesforce data model, security model, and governor limits.
• Experience with system integrations using REST/SOAP APIs.
• Ability to troubleshoot and resolve complex technical issues independently.
• Experience with CI/CD tools such as Git, Copado, or Gearset.
• Familiarity with Agile and Scrum methodologies, including an understanding of key roles such as Scrum Master, Product Owner (PO), and Business Analyst (BA). Experience working in an Agile environment is a plus.
• Knowledge of Salesforce best practices for scalability and performance optimization.
• USM and or UMGC prior experience preferred

• Salesforce Best Practices: Deep understanding of Salesforce architecture, best practices, and security protocols, ensuring solutions are scalable, maintainable, and compliant.
• Custom Solution Development: Expertise in developing custom apps, objects, workflows, formula fields, and flows of intermediate complexity that align with business requirements.
• Cross-Functional Communication: Excellent written and verbal communication skills, with the ability to engage with both technical and non-technical stakeholders at all levels of the organization.
• Problem-Solving & Critical Thinking: Analytical thinker with strong problem-solving skills, capable of troubleshooting issues and identifying innovative solutions.
• Information Evaluation: Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, translate high-level information into detailed solutions, abstract up from low-level information to broader understanding, and distinguish user requests from the underlying true needs.
• Self-Motivated & Independent: Self-driven and able to work both independently and as part of a team, including in a remote environment, taking ownership of tasks and ensuring high-quality results.
• Continuous Learning: Proactive in staying up to date with Salesforce releases, emerging technologies, and platform capabilities to drive improvements.
• Data Impact Assessment: Ability to assess the impact of new requirements on Salesforce and its associated systems, ensuring solutions are future-proof.
• Agile Methodology Expertise: Strong experience with Agile methodologies and tools, including Jira, Azure DevOps, or similar, ensuring successful project delivery.
• Focus Areas: In-depth experience in Service Cloud, Omni-Channel, Case Management, Knowledge, CTI, SMS, and Chat integration.
• Added Plus: Familiarity with Education Cloud, Experience Cloud, Marketing Cloud, and Einstein Analytics.