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Sales Operations Analyst Jobs in Rochester, NY (NOW HIRING)

ELS

Platform Operations Analyst

Rochester, NY · On-site

$101K/yr

... and operational efficiency. Responsibilities: Implement solutions that address business needs. * Collaborate with business users to analyze needs and develop clear, specific requirements.

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How much do sales operations analyst jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for sales operations analyst in Rochester, NY is $35.96, according to ZipRecruiter salary data. Most workers in this role earn between $27.74 and $42.45 per hour, depending on experience, location, and employer.

What is a sales operations analyst?

Sales Operations Analysts are professionals who support an organization’s sales team by analyzing data, optimizing processes, and providing strategic insights. They handle tasks such as managing sales data, developing reports, forecasting sales trends, and improving sales processes to increase efficiency and effectiveness. Their work helps sales teams make informed decisions, set realistic targets, and identify opportunities for growth. By bridging the gap between sales, marketing, and operations, they play a crucial role in driving revenue and organizational success.

What does a sales operations analyst do?

A sales operations analyst works with sales teams to provide data on sales reports for their business or organization. Their job duties include creating sales reports, administering incentive-based compensation programs, and managing customer relationships. The qualifications to be a sales operations analyst include a high school diploma, although many employers prefer a post-secondary degree in business or a related field. Additional career qualifications include analytical and report skills and sales experience.

What are the key skills and qualifications needed to thrive as a sales operations analyst, and why are they important?

To thrive as a Sales Operations Analyst, you need strong analytical skills, attention to detail, and a background in business, finance, or a related field, often supported by a bachelor’s degree. Familiarity with CRM software (such as Salesforce), data visualization tools (like Tableau), and advanced Excel skills are typically required. Excellent communication, problem-solving abilities, and adaptability help you collaborate across teams and respond to shifting priorities. These skills are vital for optimizing sales processes, providing actionable insights, and driving overall sales effectiveness.

How does a sales operations analyst typically collaborate with sales teams and other departments?

Sales Operations Analysts work closely with sales teams to streamline processes, provide actionable insights through data analysis, and ensure that sales targets are supported by efficient systems. They often act as a bridge between sales, marketing, and finance departments, facilitating effective communication and alignment on key initiatives. Regular collaboration may involve participating in strategy meetings, generating performance reports, and supporting the implementation of new tools or processes. This cross-functional interaction helps drive productivity and ensures that all teams are working towards common business goals.

What is the difference between Sales Operations Analyst vs Sales Analyst?

AspectSales Operations AnalystSales Analyst
Primary FocusOptimizing sales processes, data management, and supporting sales teamsAnalyzing sales data, forecasting, and identifying sales trends
Required SkillsData analysis, CRM tools, process improvement, reportingData analysis, sales metrics, reporting, market research
Work EnvironmentCross-functional teams, sales support, operations departmentsSales teams, marketing, business intelligence
Common CertificationsCRM certifications, data analysis certificationsSalesforce certifications, data analysis certifications

While both roles involve data analysis and support for sales, the Sales Operations Analyst focuses on streamlining processes and managing sales data, whereas the Sales Analyst primarily analyzes sales performance and forecasts sales trends. Understanding these differences helps in choosing the right career path or hiring the appropriate candidate.

How much does a sales operations analyst make in the US?

The average salary for a sales operations analyst in the US is approximately $65,000 to $85,000 per year, depending on experience, location, and company size. Professionals with advanced skills in data analysis, CRM tools, and process optimization may earn higher compensation. Entry-level roles typically start around $50,000 annually.

Is sales operations analyst a stressful job?

Sales operations analysts often work in fast-paced environments that require managing multiple tasks such as data analysis, process optimization, and sales support. The role can be stressful during peak periods or when deadlines are tight, but it generally involves problem-solving and collaboration with sales teams. Stress levels vary depending on company size, workload, and individual skills in time management and communication.
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Sales Operations Analyst jobs near you
Infographic showing various Sales Operations Analyst job openings in Rochester, NY as of August 2026, with employment types broken down into 81% Full Time, 15% Part Time, and 4% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $74,759 per year, or $35.9 per hour.

Platform Operations Analyst

ELS

Rochester, NY • On-site

$101K/yr

Full-time

Retirement

Posted 20 days ago

Job description

Hours:
40
Schedule:
This position is hybrid and remote eligible for up to 40% of the time. The office location for this position is at ESL Corporate Headquarters in Rochester, NY. Monday - Friday 8:00 a.m. - 5:00 p.m. Must be willing to support weekend platform upgrades. Must be flexible to meet current and future business needs.
Comprehensive Benefits:
ESL offers a competitive benefits package which focuses on providing a work life balance for all employees. Our benefits include robust options such as our wellness program, family assistance plan, 401k with match, paid volunteer time and Learning & Development training among many others.
Pay and Incentive Plan:
Starting Pay: $101,852 Salary Range: $78,363 - $113,596
In addition to competitive pay and benefits, we offer an annual performance-based incentive that rewards eligible employees for their contributions to our success.
Purpose of Position:
This position is accountable for the implementation and support of platforms and the financial service applications and processes built upon them. Outcomes are expected to be cost effective, create efficiencies and fully address ESL's business needs. Additionally, this position supports all aspects of the software development life cycle and continuously evaluates emerging platform capabilities, automation opportunities, AI-enabled features, and technology trends to improve ESL's business outcomes and operational efficiency.
Responsibilities:
Implement solutions that address business needs.
  • Collaborate with business users to analyze needs and develop clear, specific requirements.
  • Collaborate with the Systems Integrations Team to develop a comprehensive set of technical tasks required to attain the objective. Work with the project manager to ensure that all identified tasks are accurately represented within the project plan.
  • Specifically define and gain agreement to the size of the effort based upon a clear set of user requirements before moving into the design phase. Identify additions to scope that will necessitate adjustment to IT resources or timeline.
  • Assist in the technical design, implementation, and documentation of solutions that are maintainable, comply with standards and meet user requirements.
  • Build and deliver solutions within a platform, using no-code/low~code tools and concepts
  • Fully test the technical and high level aspects of the solution. Work with the business users on acceptance testing of the solution.
  • Implement solutions within agreed upon scope and timeline.
  • Maintain awareness and develop competency in emerging technologies, platform enhancements, AI capabilities, automation tools, and industry best practices.

Supports a strong partnership with internal business units and external vendors.
  • Responsible for effective client interactions that meet or exceed internal service quality targets.
  • Collaborate with vendors to address ESL business needs.
  • Demonstrate excellent interpersonal, conflict resolution, negotiation, and communication skills.
  • Act as the subject matter expert on projects to deliver timely and effective updates to various levels of management.
  • Provide technical support and consultation to business unit clients.
  • Stay current on platform roadmaps, upcoming releases, and emerging capabilities, and collaborate with stakeholders to identify opportunities for future initiatives.
  • Work with internal and external stakeholders to ensure appropriate governance, security, and risk controls are maintained across the platform.

Ensures that the computing environment is stable and available as well as supports business units and customers at all times.
  • Ensure reliable solutions that meet real time performance expectations and support uptime goals.
  • Schedule changes in accordance with Change Management process and procedures.
  • Monitor platform performance, and proactively engage and work with peers in the resolution of production issues within the platform.
  • Accept and provide knowledge transfer on processes that require business support.
  • Monitor support ticket queue, triage, and respond to users in a timely manner.
  • Work with vendors to address system issues.
  • Provide 24X7 production support as needed.

Qualifications:
  • Bachelor's degree in a technical field or 4 additional years of directly related experience that demonstrates use of advanced problem solving and analytical skills.
  • Minimum of 2 years of experience in supporting business aspects of application systems.
  • Experience configuring and supporting platforms, cloud-based applications, or low~code/no-code solutions.
  • Familiarity with all aspects of the Software Development Life Cycle including requirements gathering, design, implementation, testing, and support.
  • Understanding of data governance, information security, and responsible AI principles.
  • Basic competency in relational database concepts like Postgres, cloud~based system architecture, and API integration concepts.
  • Basic understanding of banking products, services, and supporting business processes and technologies.
  • Good analysis and design skills.
  • Effective organization, communications, interpersonal, and team building skills.
  • Ability to adapt to evolving technical business needs.
  • Ability to multitask and independently manage complex activities.
  • Ability to follow a predetermined set of standards and process flow.

Preferred Qualifications:
  • Experience supporting cloud-based business platforms (Creatio, Salesforce, SerivceNow, or similar)
  • Experience working on Agile project teams

We're committed to diversity, equity, and inclusion. We believe we are a stronger, more successful organization because of this commitment. We strive to ensure a robust talent pool of qualified candidates with a variety of skillsets and capabilities for all our openings. We hire great people and welcome all new hires to our award-winning work environment, which has been recognized by the Great Place to Work Institute since 2010.
ESL does not offer sponsorship related to obtaining work authorization in the United States. ESL is not enrolled in E-Verify and therefore is not able to support an extension of OPT employment authorization.
#LI-KS1
#LI-Hybrid
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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