Associate Sales Operations Analyst Jobs in Rochester, NY

Join Starr, a global leader in commercial insurance with over a century of expertise. We empower our employees to innovate, make impactful decisions, and build lasting client relationships worldwide. At Starr, you'll work in an entrepreneurial culture alongside accessible leaders, leveraging our financial strength and vast industry experience to deliver solutions for our clients, no matter how complex. Grow your career with a rapidly growing company that invests in its people and their ability to drive real progress.

The Property Operations Analyst will support the property insurance business by analyzing operational performance, developing insights, and driving process enhancements across all core functional areas. Reporting directly to the Property COO, this analyst will collaborate with stakeholders from underwriting, claims, policy administration, IT, and other teams to deliver actionable analytics, recommend improvements, and ensure operational excellence.

• Analyze property business operations, processes, and performance metrics to identify trends, gaps, inefficiencies, and opportunities for improvement.
• Prepare regular and ad‑hoc reports, dashboards, and presentations for senior leaders, providing data‑driven insights and recommendations.
• Conduct root cause analysis on operational issues; support the development and tracking of remediation action plans.
• Assist in developing and monitoring operational KPIs and benchmarks; participate in target setting and progress tracking.
• Partner with cross‑functional teams to document workflows, map processes, and identify areas for standardization or automation.
• Support process improvement initiatives, including collecting requirements, researching best practices, supporting implementation, and measuring outcomes.
• Collaborate with IT and data teams to ensure the integrity and accessibility of property operations data.
• Assist in developing business cases for investments in people, process, or technology to improve operations.
• Monitor regulatory, compliance, and audit requirements to ensure operations align with internal standards and external mandates.
• Provide analytical and project support for strategic initiatives and other projects as directed by the Property COO.
• Support a culture of continuous improvement and operational excellence.

• Bachelor’s degree in Business, Finance, Operations Management, Insurance, Data Analytics, or related field.
• 2+ years of experience in operations analysis, business analysis, or process improvement—insurance or property/casualty industry experience strongly preferred.
• Strong analytical and problem‑solving skills; proficiency with data analysis tools such as Excel, Power BI, Tableau, or similar.
• Experience with process mapping and documentation (e.g., Visio, Lucidchart) is a plus.
• Excellent attention to detail and organizational skills; able to handle multiple tasks and deadlines.
• Effective written and verbal communication skills; capable of conveying complex information to a range of audiences.
• Collaborative working style with a demonstrated ability to work cross‑functionally.
• Self‑starter with initiative, flexibility, and a proactive approach to supporting operational goals.
• Commitment to high ethical standards, professional integrity, and operational excellence.

Starr is an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we're committed to creating an inclusive environment for all employees.

We offer first class training and development opportunities to all employees. Our aim is to grow our own talent and bring out the best in people.

Starr is a global insurance and investment organization providing property and casualty insurance solutions to business and industry, and one of the fastest‑growing insurance companies in the world. Our talented and experienced associates manage risk and ultimately support the profitable growth of organizations in a dynamic, competitive and ever‑changing marketplace. Join us and become part of our talented and passionate workforce.