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Saas Technical Support Engineer Jobs (NOW HIRING)

ThinkingAI

Technical Support Engineer

Sunnyvale, CA

$100K - $140K/yr

About the Role We are seeking a Technical Support Engineer to support enterprise customers using our big data SaaS platform. This role is customer-facing and hands-on, requiring strong ...

ThinkingAI

Technical Support Engineer

Sunnyvale, CA · On-site

$100K - $140K/yr

About the Role We are seeking a Technical Support Engineer to support enterprise customers using our big data SaaS platform. This role is customer-facing and hands-on, requiring strong ...

ThinkingAI

Technical Support Engineer

Sunnyvale, CA · On-site

$100K - $140K/yr

About the Role We are seeking a Technical Support Engineer to support enterprise customers using our big data SaaS platform. This role is customer-facing and hands-on, requiring strong ...

Itron, Inc

Technical Support Engineer

Chicago, IL · On-site

Serve as the primary escalation point for complex technical issues involving SaaS applications ... Support Engineering, Customer Support Engineering, or a similar role supporting SaaS platforms.

Radiansys Inc.

Cloud Support Engineer

San Ramon, CA · On-site

The Cloud Support Engineer needs to have experience with supporting applications on the cloud that ... or Saas Technical Support • Strong Unix/Linux Skills • Hands-on experience with at least one ...

Itron, Inc.

Technical Support Engineer

Chicago, IL · On-site

$100 - $125/hr

Serve as the primary escalation point for complex technical issues involving SaaS applications ... Support Engineering, Customer Support Engineering, or a similar role supporting SaaS platforms.

Brinqa

Technical Support Engineer

Brinqa has an immediate need for a Technical Support Engineer who will be responsible for ... The ideal candidate will have a background supporting and implementing large-scale SaaS ...

Brinqa

Technical Support Engineer

Brinqa has an immediate need for a Technical Support Engineer who will be responsible for ... The ideal candidate will have a background supporting and implementing large-scale SaaS ...

Scratch Financial

Technical Support Engineer

$110K - $120K/yr

The ideal candidate has a strong foundation in SaaS and payments infrastructure, thrives when ... What We Are Looking For * 4+ years in technical support, support engineering, or a related ...

Coralogix

Technical Support Engineer

San Francisco, CA · Remote

$90K - $120K/yr

We are looking for a Technical Support Engineer to join our highly experienced global team. The ... Experience in SAAS B2B software companies - an advantage Cultural Fit We're seeking candidates who ...

Ordr

Technical Support Engineer (TSE)

$120K - $130K/yr

About the Role ORDR is seeking a highly experienced Technical Support Engineer (6+ years) to support enterprise customers across networking, SaaS, security, and connected-device (IoT/IoMT/OT ...

Factory

Technical Support Engineer

San Francisco, CA · On-site

Factory is bringing autonomy to software engineering, and they are seeking a Technical Support ... Preferred : • Experience with AI/ML or enterprise software (especially B2B SaaS) that complements ...

Collectors Holdings, Inc.

$60 - $80/hr

Technical Support Engineer**to join the IT Service Desk team for a new function. You will be ... Strong grasp of networking fundamentals (DNS, TLS, Load Balancing) and how they impact SaaS ...

Flexera

Senior Technical Support Engineer

Home, WA · On-site +1

A pioneer in Hybrid ITAM and FinOps, Flexera provides award-winning, data-oriented SaaS solutions ... Learn more at flexera.com The Senior Technical Support Engineer is responsible for resolving the ...

Flexera

Senior Technical Support Engineer

Itasca, IL · On-site +1

A pioneer in Hybrid ITAM and FinOps, Flexera provides award-winning, data-oriented SaaS solutions ... Learn more at flexera.com The Senior Technical Support Engineer is responsible for resolving the ...

Duda

Technical Support Engineer

Louisville, CO · On-site

$60K - $75K/yr

Position Title: Technical Support Engineer Reports to: VP, Customer Success Office Location ... What You Bring * 1-2 years of experience providing exceptional customer support in a SaaS or ...

Abnormal AI, Inc.

L1 Technical Support Engineer

$25.77 - $37.02/hr

Knowledgeable in email security fundamentals, SaaS environments, and cloud ecosystems such as ... technical issues, analyzing logs, and partnering cross-functionally with Engineering and Product ...

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Saas Technical Support Engineer information

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How much do saas technical support engineer jobs pay per year?

As of Sep 9, 2026, the average yearly pay for saas technical support engineer in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What cities are hiring for Saas Technical Support Engineer jobs?

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What states have the most Saas Technical Support Engineer jobs?

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Infographic showing various Saas Technical Support Engineer job openings in the United States as of June 2026, with employment types broken down into 72% Full Time, 23% Part Time, and 5% Contract. Highlights an 65% Physical, 5% Hybrid, and 30% Remote job distribution, with an average salary of $79,032 per year, or $38 per hour.

Technical Support Engineer

Sunnyvale, CA

ThinkingAI
See more jobs at ThinkingAIexternal

$100K - $140K/yr

Full-time

Re-posted 29 days ago

Job description

This role requires professional fluency in Mandarin Chinese. About the Role

We are seeking a Technical Support Engineer to support enterprise customers using our big data SaaS platform. This role is customer-facing and hands-on, requiring strong troubleshooting skills across distributed systems, data platforms, and Linux environments.You will work closely with customers and internal engineering teams to resolve complex technical issues, ensure platform stability, and support successful system deployment and operations.

What You'll Do
  • Provide technical support to enterprise customers, including guidance on SDK usage, data integration tools, and system configuration
  • Troubleshoot data ingestion issues, investigate data discrepancies, perform data repair and validation, and support data governance initiatives
  • Deploy, configure, and support big data clusters in customer environments
  • Monitor system alerts and perform root cause analysis to ensure platform stability, performance, and security
  • Diagnose issues across application, infrastructure, networking, storage, and performance layers
  • Collaborate with engineering teams to escalate and resolve complex production issues
  • Develop and maintain technical documentation, including solution guides, FAQs, and implementation manuals
  • Contribute to documentation localization and internationalization efforts
What You Bring
  • Bachelor's degree in Computer Science, Engineering, or equivalent practical experience
  • 3~5 years of experience supporting big data products or enterprise SaaS platforms
  • Proficiency in Java and experience writing Python or Shell scripts for troubleshooting and automation
  • Experience working in Linux environments, including debugging networking, storage, performance, and security issues
  • Solid SQL skills and hands-on experience with MySQL
  • Understanding of big data ecosystems, such as Hadoop, Hive, Kafka, Redis
  • Strong analytical and problem-solving skills with the ability to independently drive issues to resolution
  • Excellent written and verbal communication skills; experience supporting B2B enterprise customers preferred
Nice to Have
  • Familiarity with distributed data processing frameworks such as Flink or Trino
  • Experience with container technologies (Docker, Kubernetes)
  • Experience supporting cloud-based SaaS platforms (AWS, GCP, Azure)
Employment Type: FULL_TIME

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