Saas Program Manager Jobs in Chicago, IL (NOW HIRING)

Job Description

We are seeking an experienced and strategic Lead Product Manager to drive the evolution of our loyalty execution platform. This role sits at the intersection of product management, customer loyalty strategy, artificial intelligence, client engagement, and market intelligence. The ideal candidate will play a critical role in shaping our loyalty technology roadmap by capturing market insights, understanding client and prospect needs, and translating those inputs into innovative product capabilities that deliver measurable value.

This individual will identify emerging trends in customer loyalty and engagement. They will anticipate future market needs and help define AI's role throughout the loyalty experience. The goal is to build more personalized, relevant, and effective customer interactions. The successful candidate combines deep loyalty marketing expertise with a strong background in SaaS product development and execution.

Responsibilities

Product Strategy & Roadmap Development

• Serve as a key contributor to the strategic direction and roadmap of the loyalty execution platform.
• Explore avenues for new features, functionality, and platform improvements that improve client outcomes and drive business growth.
• Develop cases, product requirements, and implementation plans for new capabilities.  
• Prioritize initiatives based on customer value, market demand, strategic fit, and business impact.

AI & Personalization Strategy

• Help define and complete the company's vision for incorporating AI throughout the customer loyalty experience.
• Find opportunities for technology-based capabilities that enable clients to deliver more personalized customer journeys, communications, offers, rewards, and experiences.
• Evaluate emerging AI technologies, tools, and market developments to determine their applicability within the loyalty platform.
• Partner with product, engineering, data, and customer teams to translate AI concepts into scalable product functionality.
• Develop use cases and requirements for predictive, recommendation, segmentation, and personalization capabilities that create measurable client value.
• Find opportunities to integrate Epsilon's differentiated data, activation, identity, and digital assets into the platform focused on loyalty.

Market & Industry Intelligence

• Stay current on trends, innovations, driven offerings, and emerging technologies within the customer loyalty, customer engagement, AI, and marketing technology industries.
• Monitor industry developments and recognize opportunities to strengthen the platform's competitive position.
• Anticipate future client needs and evolving market requirements to inform long-term product strategy.

Customer & Prospect Insights

• Establish ongoing processes for collecting and analyzing feedback from clients, prospects, sales teams, and customer-facing partners.
• Conduct customer interviews, discovery sessions, and market research to identify unmet needs and opportunities.
• Translate customer insights into actionable product enhancements and roadmap initiatives.

Product Development & Execution

• Partner with engineering, UX/UI, data, and business team members throughout the product development lifecycle.
• Create detailed product requirements, user stories, acceptance criteria, and implementation documentation.
• Utilize design and prototyping tools to develop working, demonstratable prototypes of product functionality.
• Lead cross-functional initiatives from concept through launch and post-launch optimization.
• Ensure solutions are aligned with customer needs, business goals, and platform architecture.
• Communicate product strategy and enhancement releases throughout the organization to inform sales, engineering, leadership, and other groups.

Qualifications

Required Qualifications

• Bachelor's degree or equivalent professional experience.
• 5+ years of experience in product management, product development, program management, or a related role.
• Experience working for a SaaS software provider, preferably within marketing technology, customer engagement, CRM, loyalty, or customer experience solutions.
• Direct experience in customer loyalty, loyalty program management, customer engagement, retention marketing, CRM marketing, or related customer experience fields.
• Demonstrated success bringing software products or features through the entire process from concept to launch and adoption.  
• Experience gathering and translating customer feedback into product requirements and roadmap initiatives.
• Strong understanding of AI-enabled personalization, customer intelligence, or emerging AI applications within marketing technology.
• Strong analytical, organizational, and project management skills.
• Excellent communication and collaborator management abilities.  
• Ability to manage multiple initiatives and priorities in a fast-paced environment.
• Basic understanding of SaaS product architecture and underlying web and coding technologies required for product development.

Preferred Qualifications

• Experience with loyalty management platforms, rewards programs, customer engagement platforms, CDPs, CRM systems, or marketing automation technologies.
• Familiarity with Agile product development methodologies.
• Experience working directly with enterprise clients and executive stakeholders.
• Knowledge of customer data, personalization, segmentation, predictive modeling, and loyalty analytics.
• Experience helping define or implement AI-driven product capabilities within a SaaS environment.

Click here to view how Epsilon transforms marketing with 1 View, 1 Vision, 1 Voice.

Additional Information

When You Join Us, We'll Create Something EPIC TogetherEpsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we've provided marketers from the world's leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels.

Epsilon's comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world.

Our pillars aren't just words. They're how we show up every day.

• People centricity: We focus on employee well-being in an environment where colleagues truly care about each other.
• Collaboration: We work together, support one another, and collectively achieve goals.
• Growth: There are endless opportunities for growth through learning, development and career advancement.
• Innovation: We drive progress through cutting-edge solutions and forward-thinking approaches.
• Flexibility: We've created a balance between work and personal life, and we encourage adaptability to solve problems creatively.

Our values guide us to create value for our clients, our people and consumers.

• Act with integrity
• Work together to win together
• Innovate with purpose
• Respect all voices
• Empower with accountability

These pillars and values are our foundation-shaping our culture, guiding our decisions, and uniting us in common purpose.

Because You Matter

As an Epsilon employee, you deserve perks and benefits that put you, your family and your finances first.  Our benefits encompass a wide range of offerings, including but not limited to the following:  

• Time to Recharge: Flexible time off (FTO), 15 paid holidays
• Time to Recover: Paid sick time  
• Family Well-Being: Parental/new child leave, childcare & elder care assistance, adoption assistance  
• Extra Perks: Comprehensive health coverage, 401(k), tuition assistance, commuter benefits, professional development, employee recognition, charitable donation matching, health coaching and counseling  

Epsilon benefits are subject to eligibility requirements and other terms. 

Epsilon is an Equal Opportunity Employer. Epsilon's policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants needing accommodations to complete the application process. Please reach out to LeaveofAbsence@epsilon.com to request an accommodation.

For San Francisco Bay and Los Angeles Areas: Epsilon will consider for employment qualified applicants with criminal histories in a manner consistent with the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance and San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance. Applicants with criminal histories are welcome to apply.

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 Compensation Range: USD $77,100.00 - USD $143,300.00/Annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 9/2/2026.Employment Type: FULL_TIME