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Saas Program Manager Jobs in Baltimore, MD (NOW HIRING)

InstantServe LLC

Program Manager

Baltimore, MD · On-site

Title:Program Manager Location: Baltimore, MD (Hybrid) Summary of Responsibilities: Strategic ... experience managing SaaS vendors. Demonstrated knowledge of popular SDLC models, process ...

Serigor, Inc.

Tax System Program Manager

Baltimore, MD · On-site

Tax System Program Manager Location: Baltimore, MD Duration: 12+ Months The Tax System Program ... Application Development or Data Analysis backgrounds preferred along with experience managing SaaS ...

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Saas Program Manager information

See Baltimore, MD salary details

$38.3K

$106.8K

$156K

How much do saas program manager jobs pay per year?

As of Jul 27, 2026, the average yearly pay for saas program manager in Baltimore, MD is $106,777.00, according to ZipRecruiter salary data. Most workers in this role earn between $79,000.00 and $131,700.00 per year, depending on experience, location, and employer.

What is a SaaS Program Manager?

A SaaS Program Manager is a professional responsible for overseeing the planning, execution, and delivery of software-as-a-service (SaaS) projects within an organization. They coordinate cross-functional teams, manage timelines, budgets, and resources, and ensure that SaaS products or services meet business goals and customer needs. SaaS Program Managers often work closely with product managers, engineers, sales, and customer success teams to deliver high-quality, cloud-based software solutions.

What are the key skills and qualifications needed to thrive as a SaaS Program Manager, and why are they important?

To thrive as a SaaS Program Manager, you need strong project management skills, a solid understanding of SaaS business models, and experience leading cross-functional teams, often supported by a bachelor's degree in business, computer science, or a related field. Familiarity with tools like Jira, Asana, Salesforce, and Agile methodologies, as well as certifications such as PMP or Scrum Master, is highly valuable. Exceptional communication, stakeholder management, and problem-solving abilities help drive team alignment and customer satisfaction. These skills are crucial for delivering successful software programs on time, within scope, and aligned to business objectives in a fast-paced SaaS environment.

What are some common challenges a SaaS Program Manager faces when coordinating cross-functional teams?

SaaS Program Managers often encounter challenges such as aligning priorities between engineering, product, and customer success teams, especially when there are competing deadlines and resource constraints. Effective communication is essential to ensure all stakeholders are informed about project status and changes. Additionally, managing expectations around feature delivery, uptime, and customer requirements can be complex in a fast-paced software environment. Building strong relationships across teams and proactively addressing potential bottlenecks helps ensure successful program outcomes.
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What cities near Baltimore, MD are hiring for Saas Program Manager jobs? Cities near Baltimore, MD with the most Saas Program Manager job openings:
Saas Program Manager jobs near you
Program Manager

Program Manager

InstantServe LLC

Baltimore, MD • On-site

Full-time

Posted 24 days ago

Job description

Title:Program Manager
Location: Baltimore, MD (Hybrid)
Summary of Responsibilities:
Strategic Program Planning: Develop and maintain the comprehensive program roadmap, charter, and governance structure. Define program scope, goals, and deliverables in collaboration with senior leadership and key stakeholders.
Governance & Leadership: Lead the Program Steering Committee, providing regular, transparent status reports on budget, schedule, risks, and milestones to executive leadership and City Council.
Vendor & Contract Management: Serve as the primary point of contact for the selected implementation partner(s). Participate in contract negotiations, manage vendor performance, and ensure adherence to Service Level Agreements (SLAs) and contractual obligations.
Financial Oversight: Manage the multi-million dollar program budget. Responsible for meticulous tracking of expenditures, forecasting, and managing contingencies to deliver the program within budget.
Stakeholder Engagement: Act as the central communication hub for all program stakeholders, including the Assessor's Office, Treasurer/Tax Collector, Finance Department, IT, City Council, and the public. Proactively manage expectations and build consensus.
Organizational Change Management (OCM): Champion and co-lead a comprehensive OCM strategy. Ensure effective communication plans, robust user training programs, and business process re-engineering activities are successfully executed to drive user adoption and minimize disruption.
Risk & Issue Management: Proactively identify, assess, and mitigate program-level risks (technical, financial, operational, political). Manage and resolve escalated issues from individual project teams.
Team & Resource Management: Lead a matrixed team of internal subject matter experts, IT professionals, and external consultants. Coordinate resources across multiple interconnected project workstreams (e.g., data conversion, system integration, testing, training).
Integration & Technical Oversight: Ensure the new tax system integrates seamlessly with other core municipal systems, such as Workday, GIS, Permitting, and cashiering systems.
Minimum Education and Experience Requirements:
Technical background including a Bachelor's degree in Computer Science, Information Technology, or related field. Equivalent work experience will also be considered.
Program Management - 5 years
Progressive experience in managing large scale, complex technical transformations - 10 years
Experience in financial systems is preferred
Application Development or Data Analysis backgrounds preferred along with experience managing SaaS vendors.
Demonstrated knowledge of popular SDLC models, process, deliverables, and application.
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About InstantServe

Sourced by ZipRecruiter

InstantServe provides a one-stop solution to all Healthcare, IT/Non-IT Staffing needs. Established in 2016, InstantServe is a strong workforce of over 100+ go-getters with a demonstrated background in IT/Non-IT service. We are a nationally certified SBE from the Department of Administration (State of PA). As a proud Minority Woman Owned Small Business Enterprise (M/WBE), InstantServe boasts of a strong team of professionals who have extensive experience catering to several Federal, Public, Commercial, and Healthcare Clients which includes 26 States and 46 government agencies. InstantServe is a client-centric organization that offers cost-effective and reliable solutions. Client satisfaction is sacrosanct! Our team strives to provide the best staffing and IT solutions to take your business to the next level.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Wayne, PA, US

Year founded

2016

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