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Saas Operations Manager Jobs in Michigan (NOW HIRING)

Corning

$49 - $67.50/hr

Handle operational escalations to include ticket management with the SaaS provider * Service Mapping scope specific responsibilities include: * Review service map quality with owners of services

Marvel Technologies Inc

Project Manager

Pontiac, MI · On-site

... with COTS and SaaS vendor solutions as well as the development and enhancement of internally ... Clarity PPM for portfolio, schedule, and resource management; and Azure DevOps for tracking work ...

CFS

IT Manager

Grand Rapids, MI · Remote

$110K - $130K/yr

Seeking a hands-on IT Manager to lead an internal technology operations and support team. This role ... Experience in SaaS-based or multi-site business environments. * Experience in the education sector ...

Axon

Customer Success Manager, Axon 911

Lansing, MI · Remote

Work closely with our customers to manage all operational activities, ensuring that Carbyne ... Proven experience as a Customer Success Manager within the SaaS tech industry * Experience in ...

LSPedia Inc

System Analyst I

Farmington, MI · On-site

... s. * Strong documentation, communication, and organizational skills. * Willingness to learn SaaS platforms and customer-facing systems. Preferred Qualifications * Exposure to SaaS platforms, CRM ...

New

Rockford

IT Help Desk Intern

Grand Rapids, MI · On-site

$14.50 - $19.25/hr

... various SaaS applications. You will maintain accurate hardware inventory records, ensuring all ... This role reports directly to the IT Operations Manager. Requirements * Must be a junior or senior ...

Rockford

IT Help Desk Intern

Grand Rapids, MI · On-site

$14.50 - $19.25/hr

... various SaaS applications. You will maintain accurate hardware inventory records, ensuring all ... This role reports directly to the IT Operations Manager. Requirements * Must be a junior or senior ...

Rockford

IT Help Desk Intern

Grand Rapids, MI

$14.50 - $19.25/hr

... various SaaS applications. You will maintain accurate hardware inventory records, ensuring all ... This role reports directly to the IT Operations Manager. Requirements * Must be a junior or senior ...

SWBC

Customer Success Manager

Grand Rapids, MI · On-site

As a Customer Success Manager (CSM), you will be an essential part of Software as a Service (SaaS ... Drives operational excellence by creating scalable processes, playbooks, and workflows that will ...

SWIVEL

Customer Success Manager

Grand Rapids, MI · On-site

As a Customer Success Manager (CSM), you will be an essential part of Software as a Service (SaaS ... Drives operational excellence by creating scalable processes, playbooks, and workflows that will ...

CFS

IT Manager

Grand Rapids, MI · Remote

$115K - $130K/yr

... SaaS applications. * Knowledge of IT operations, help desk management, systems administration, networking, hardware support, identity and access management, and IT asset lifecycle management.

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All JobsSaas Operations JobsSaas Operations Manager JobsSaas Operations Manager Jobs in Michigan

Saas Operations Manager information

See Michigan salary details

$27K

$55.3K

$103.3K

How much do saas operations manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for saas operations manager in Michigan is $55,308.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,700.00 and $67,500.00 per year, depending on experience, location, and employer.

What is a SaaS Operations Manager?

A SaaS Operations Manager is responsible for overseeing the daily operations and performance of software-as-a-service (SaaS) platforms within an organization. They manage system uptime, user access, integrations, and ensure that the SaaS products are running efficiently and securely. This role often involves collaborating with IT, security, and business teams to optimize processes, address incidents, and implement best practices for SaaS management. Additionally, they may be involved in vendor management, cost optimization, and compliance with relevant regulations.

What are the key skills and qualifications needed to thrive as a SaaS Operations Manager, and why are they important?

To thrive as a SaaS Operations Manager, you need expertise in SaaS platform management, process optimization, and data analysis, typically supported by a degree in IT, business, or a related field. Familiarity with cloud infrastructure, subscription management tools, CRM systems, and certifications such as ITIL or SaaS-specific credentials are commonly required. Strong leadership, problem-solving abilities, and excellent communication skills help you manage cross-functional teams and address client needs. These skills and qualities are crucial for ensuring smooth SaaS delivery, customer satisfaction, and operational efficiency in a dynamic technology environment.

What are some common challenges SaaS Operations Managers face when scaling their platforms and how can they address them?

SaaS Operations Managers often encounter challenges such as ensuring system reliability during rapid growth, managing integrations with third-party tools, and maintaining strong security and compliance standards. As user bases expand, it’s critical to implement scalable infrastructure and robust monitoring tools to minimize downtime and quickly resolve incidents. Proactively collaborating with development, security, and customer support teams helps address these issues and fosters a culture of continuous improvement, ultimately ensuring a seamless experience for end users.

What is the difference between Saas Operations Manager vs Customer Success Manager?

AspectSaas Operations ManagerCustomer Success Manager
Primary FocusOverseeing SaaS platform operations, process optimization, and technical workflowsEnsuring customer satisfaction, onboarding, and retention
Required SkillsTechnical knowledge, process management, analyticsCommunication, relationship building, problem-solving
Work EnvironmentOperations teams, technical departmentsCustomer support, sales, account management
Common CertificationsITIL, PMP, SaaS-specific certificationsCSM, CACM, related customer service certifications

The Saas Operations Manager primarily focuses on managing SaaS platform operations and optimizing processes, while the Customer Success Manager concentrates on maintaining customer relationships and ensuring satisfaction. Both roles are vital in SaaS companies but serve different functions within the organization.

What are popular job titles related to Saas Operations Manager jobs in Michigan?

For Saas Operations Manager jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Saas Operations Manager jobs in Michigan look for?

The top searched job categories for Saas Operations Manager jobs in Michigan are:

What cities in Michigan are hiring for Saas Operations Manager jobs?

Cities in Michigan with the most Saas Operations Manager job openings:

Saas Operations Manager jobs near you
Infographic showing various Saas Operations Manager job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 13% Part Time, 3% Temporary, 3% Contract, and 2% Nights. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $55,308 per year, or $26.6 per hour.

Industry Solutions Product Manager

ToolsGroup BV

Detroit, MI • On-site

Full-time

Re-posted 14 days ago

Job description

About ToolsGroup
ToolsGroup delivers AI-powered supply chain planning solutions that help companies forecast demand, optimize inventory, and plan supply in complex, volatile environments. We partner with global customers to increase service levels, reduce working capital, and respond faster to disruption - by combining deep domain expertise with probabilistic modeling, advanced optimization, and modern SaaS delivery.
The Opportunity
ToolsGroup serves hundreds of manufacturers globally for their Demand Forecasting, Inventory Optimization and Replenishment needs. As Product Manager for our manufacturing solutions, you will drive the strategy around serving this critical market and the delivery of high-impact capabilities that address core customer challenges, including planning around BOM complexity, multi-site production networks, and service expectations that make inventory decisions economically outsized (line-down risk, missed delivery penalties, premium freight, expediting).
The Role
As an Industry Solutions Product Manager (Industrial / Discrete Manufacturing), you will define and drive ToolsGroup's market-facing product priorities for discrete manufacturing, including industrial equipment, components, automotive/assembly, high-mix manufacturing, aftermarket service parts, and related discrete environments.
You will:
  • Own the "manufacturing POV" for product discovery and prioritization (what matters, why it matters, and what to build next). Map "day-in-the-life" workflows for planners, supply chain leaders, and operations stakeholders in discrete manufacturing.
  • Translate manufacturing workflows into product bets with clear problems, measurable outcomes, and actionable roadmap candidates. Capture market needs, run structured feedback loops with customers and partners and translate insights into prioritized product requirements that drive development work.
  • Partner with go-to-market teams (Sales, marketing, etc.) to shape value propositions and brand promise. Engage as a key subject matter expert in strategic customer conversations-discovery, value engineering, solution validation, and roadmap discussions.
  • Operate hands-on with AI tools to accelerate discovery, prototype workflows, create user journeys, PRDs, acceptance criteria in partnership with design/engineering) and validate solution direction with customers and internal teams.
  • Create Repeatable "Manufacturing-First" Assets including product templates, demo storylines, and ROI narratives. Advise on complementary services offerings.
  • Drive cross-functional execution to deliver market compelling value, support enablement and RFP/RFI inputs and customer-facing engagements.

What You Bring (Minimum Qualifications)
Experience (Required)
  • 7+ years of experience either:
    A) Working in or with industrial/discrete manufacturing organizations in roles tied to manufacturing planning/operations (supply chain planning, production planning, materials, inventory, operations excellence, digital transformation), and you have reached a level where you were responsible for defining key processes/solutions used in core manufacturing workflows; OR
    B) Building enterprise SaaS products used by manufacturers for inventory optimization, production planning, APS, MRP, S&OP / IBP, or adjacent planning/optimization domains.

Product Craft + Communication (Required)
  • Proven ability to translate messy, real-world workflows into clear product direction: problem statements, requirements, prioritization logic, and success metrics.
  • Customer-facing confidence: you can lead discovery sessions, challenge assumptions professionally, and communicate value to practitioners and executives.
  • Strong written and verbal communication-able to move between executive narratives and detailed workflows.

AI Comfort (Required)
  • Comfortable using AI tools to accelerate product work (research synthesis, requirements drafting, prototyping, workflow exploration), while maintaining rigor and validation discipline.

Preferred / "Nice to Have"
  • Experience with (or strong familiarity with) supply chain planning and APS ecosystems-how manufacturers integrate planning with ERP/MES and surrounding systems, S&OP, Inventory management/optimization.
  • Background in implementing, supporting, or product-managing planning solutions across manufacturing contexts (production planning/scheduling, inventory optimization, S&OP/IBP).
  • Comfort collaborating with Design on prototypes and with Engineering/Data Science on feasibility tradeoffs and instrumentation.

Applying to this job the candidate consents that his/her data are treated by ToolsGroup in compliance with the GDPR n. 2016/679 GDPR and Transparency Document
U.S. applicant notice: This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. ToolsGroup is CCPA/CPRA compliant.

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