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Spoc Jobs (NOW HIRING)

SPOC Energy

Systems Administrator

Trussville, AL · On-site

Position Summary SPOC Energy is seeking an experienced Systems Administrator to help manage and support our Microsoft cloud and on-premises infrastructure. This role will be responsible for ...

SPOC Energy

Systems Administrator

Trussville, AL · On-site

Position Summary SPOC Energy is seeking an experienced Systems Administrator to help manage and support our Microsoft cloud and on-premises infrastructure. This role will be responsible for ...

Kaplan, Inc.

Job Title Student Success Manager (SPOC) Military For more than 80 years, Kaplan has been a trailblazer in education and professional advancement. We are a global company at the intersection of ...

SPOC Energy

Materials and Supply Planner

Trussville, AL · On-site

This role serves as the business owner for SPOC's Supply Readiness Assessment by evaluating customer demand, supplier commitments, material availability, inventory position, and planning constraints ...

Kaplan, Inc.

NY · On-site

Job Title Student Success Manager (SPOC) Military For more than 80 years, Kaplan has been a trailblazer in education and professional advancement. We are a global company at the intersection of ...

Sierra Pacific Orthopedics

Often referred to as "SPOC," we opened our first facility in 2002, and we have grown ever since to provide exceptional expertise dedicated to making patient's lives better. Our renowned doctors are ...

SPOC Energy

Materials and Supply Planner

Trussville, AL · On-site

This role serves as the business owner for SPOC's Supply Readiness Assessment by evaluating customer demand, supplier commitments, material availability, inventory position, and planning constraints ...

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How much do spoc jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for spoc in the United States is $15.37, according to ZipRecruiter salary data. Most workers in this role earn between $12.74 and $17.31 per hour, depending on experience, location, and employer.

What is a SPOC (Single Point of Contact)?

A SPOC, or Single Point of Contact, is an individual or team designated as the primary liaison between an organization and its clients, customers, or internal departments. The SPOC is responsible for managing communication, resolving issues, and ensuring that requests are addressed efficiently. This role helps streamline information flow, reduce confusion, and maintain accountability by having one clear channel for communication. SPOCs are commonly used in IT support, project management, and customer service environments. By centralizing contact through a SPOC, organizations can provide better service and faster response times.

What are the key skills and qualifications needed to thrive as a SPOC (Single Point of Contact), and why are they important?

To thrive as a SPOC, you need strong organizational skills, in-depth knowledge of company processes, and experience in customer service or project coordination. Familiarity with CRM software, ticketing systems, and communication platforms is typically required. Excellent interpersonal skills, problem-solving ability, and the capacity to manage multiple stakeholders make someone stand out in this position. These skills ensure streamlined communication, efficient issue resolution, and enhanced satisfaction for both internal teams and external clients.

How does a SPOC (Single Point of Contact) typically collaborate with different departments to resolve client issues efficiently?

As a SPOC, you serve as the primary liaison between clients and internal teams, ensuring clear and timely communication. This involves regularly coordinating with departments such as technical support, operations, and sales to gather information, escalate issues, and provide comprehensive solutions to clients. Effective collaboration often requires strong organizational and interpersonal skills, as you'll need to manage multiple requests, prioritize tasks, and keep all stakeholders informed of progress. Building strong working relationships internally is key to resolving client issues swiftly and maintaining high satisfaction levels.

What is the difference between Spoc vs Support Engineer?

AspectSpocSupport Engineer
CredentialsTypically requires certifications like ITIL, CompTIA, or vendor-specific certificationsOften requires similar certifications, with emphasis on technical troubleshooting skills
Work EnvironmentCustomer-facing, often in IT service management or client support rolesTechnical support teams, help desks, or service centers
Industry UsageCommon in IT, telecom, and service industriesWidespread across IT, software, and hardware support sectors
Search & Comparison IntentPeople compare Spoc vs Support Engineer to understand roles, responsibilities, and career paths

While both Spoc and Support Engineer roles involve technical support, Spoc typically acts as a single point of contact for clients, managing communication and coordination, whereas Support Engineers focus on troubleshooting and resolving technical issues. Understanding these differences helps in choosing the right career path or job role in the support domain.

More about SPOC jobs

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SPOC jobs near you
Infographic showing various Spoc job openings in the United States as of September 2026, with employment types broken down into 88% Full Time, 4% Part Time, and 8% Contract. Highlights an 84% Physical, 4% Hybrid, and 12% Remote job distribution, with an average salary of $31,967 per year, or $15.4 per hour.

Senior Federal IT Program Manager -- SPOC for Government

Washington, DC • On-site

E Logic
See more jobs at E Logicexternal

$131K - $131K/yr

Other

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

E-Logic is seeking a highly qualified, senior Program Manager (PgM) to lead multi-disciplinary technical teams in supporting the Deputy Under Secretary of the Navy (Management) - Information Technology Division - DUSN (M) ITD. The selected candidate will have complete operational oversight and serve as the single, exclusive point of contact for all government stakeholders, contracting officers, and program leadership. The locations will be within the National Capital Region (NCR).

Key Responsibilities
  • Serve as the authoritative Single Point of Contact (SPOC) for the federal government client, managing communication, resolving operational friction points, and handling contract execution.
  • Direct all aspects of program performance (cost, schedule, technical execution, risk management, and resource allocation).
  • Enforce rigorous project control metrics, ensuring all contract Deliverables and Service Level Agreements (SLAs) meet or exceed agency expectations.
  • Manage, mentor, and align a highly technical distributed workforce (including cybersecurity, database administration, and help desk teams).
Mandatory Requirements
  • When deemed necessary by the Government, the contractor shall be required to work offsite at a non-government location within 25 miles of the NCR
  • Minimum 10 years of proven program management experience specifically focused within the Federal IT Sector.
  • Active, valid Project Management Professional (PMP) certification from the Project Management Institute (PMI).
  • Demonstrated experience navigating Federal Acquisition Regulations (FAR) and government reporting architectures.
  • Outstanding executive-level written and verbal communication competencies.
Important Notice

This role is part of a proposal for the Deputy Under Secretary of the Navy (Management) - Information Technology Division - DUSN (M) ITD. Hiring is contingent upon the selection of the consultant. Selected candidates will be included in the proposal and must authorize the use of their resume for submission.

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