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Operations Specialist (Contract)

Austin, TX · On-site

$35/hr

Experience in healthcare, benefits, insurance, payroll, fintech, or SaaS operations is a plus. Why Join? * Gain experience with a high-growth technology company. * Work alongside collaborative ...

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How much do saas operations jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for saas operations in the United States is $24.15, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $27.64 per hour, depending on experience, location, and employer.

What are some common challenges faced in SaaS Operations roles, and how can professionals effectively address them?

SaaS Operations professionals often encounter challenges such as managing rapid scaling, ensuring uptime and service reliability, and integrating multiple cloud-based applications. To address these, it’s important to implement strong monitoring tools, automate routine processes where possible, and maintain clear documentation. Collaborating closely with development, support, and security teams also helps quickly resolve issues and improve overall system efficiency, making adaptability and proactive communication essential skills for success in this role.

What are the key skills and qualifications needed to thrive in SaaS Operations?

To thrive in SaaS Operations, you need a solid understanding of cloud computing, IT infrastructure, and software deployment, typically backed by a degree in computer science or related field. Experience with SaaS management platforms, monitoring tools, and relevant certifications such as AWS Certified Solutions Architect are commonly required. Strong problem-solving abilities, attention to detail, and effective communication are critical soft skills for collaborating with cross-functional teams and resolving operational issues. These skills and qualifications ensure reliable SaaS delivery, seamless user experiences, and efficient management of complex software environments.

What is the difference between Saas Operations vs Customer Success Manager?

AspectSaas OperationsCustomer Success Manager
Primary FocusManaging SaaS platform performance, processes, and technical workflowsEnsuring customer satisfaction, onboarding, and retention
Skills & CertificationsTechnical skills, SaaS platform knowledge, process managementCustomer relationship skills, communication, product knowledge
Work EnvironmentTechnical teams, operations departments, SaaS companiesCustomer-facing teams, sales, support, account management
Industry UsageCommon in SaaS companies focusing on platform stability and efficiencyCommon in SaaS and tech companies emphasizing customer retention

While SaaS Operations focuses on managing the technical and process aspects of SaaS platforms, Customer Success Managers concentrate on building customer relationships and ensuring client satisfaction. Both roles are vital in SaaS companies but serve different functions within the customer lifecycle.

What is SaaS Operations?

SaaS Operations, often called SaaSOps, refers to the management and optimization of software-as-a-service (SaaS) applications within an organization. This role involves overseeing the selection, deployment, security, access, and usage of cloud-based apps to ensure they align with business needs and policies. SaaS Operations professionals help automate workflows, manage user provisioning and deprovisioning, monitor app usage, and ensure compliance and data security. Their work ensures that SaaS tools are reliable, cost-effective, and secure for all users.
More about SAAS Operations jobs
What cities are hiring for Saas Operations jobs? Cities with the most Saas Operations job openings:
What are the most commonly searched types of Saas Operations jobs? The most popular types of Saas Operations jobs are:
What states have the most Saas Operations jobs? States with the most job openings for Saas Operations jobs include:
SAAS Operations jobs near you
Infographic showing various Saas Operations job openings in the United States as of August 2026, with employment types broken down into 86% Full Time, 11% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $50,239 per year, or $24.2 per hour.

SaaS Operations & Governance Program Manager

Tror

Parsippany Troy Hills, NJ • On-site

Other

Posted 2 days ago

New

Job description

Role : SaaS Operations & Governance Program Manager

Loation : Parsippany NJ (locals preferred)

Duration : Long Term 

Strong experience coordinating SaaS operations, governance, or program delivery Advanced experience with Azure DevOps (ADO) Advanced proficiency in Microsoft Suite (Excel, PowerPoint, Word, Teams, SharePoint)

Experience with Agile/SAFe frameworks and backlog management Strong written and verbal communication and organizational skills

Nice To Have

Experience with audit/compliance (SOX, SOC, control frameworks) Experience supporting vendor-managed SaaS platforms (e.g. HRIS, payroll) Experience building dashboards and metrics frameworks

Key Responsibilities

  • Manage application specific change requests, release coordination, and maintenance tracking

  • Own Azure DevOps (ADO) Lean Agile methodology, structure, and backlog management (creating/managing epics, features, user stories, tasks, and bugs - monitoring and updating all team documentation accordingly)

  • Translate ad hoc communication, meetings, and operational updates into structured tracking and reporting

  • Facilitate daily standups, cross-functional syncs, and program-level reporting

  • Maintain governance documentation, operational procedures, and audit artifacts

  • Manage SOX controls, internal and external application-level audit tracking, and evidence readiness

  • Develop and maintain metrics, dashboards, and executive reporting

  • Drive process improvement and operational standardization initiatives

Required Qualifications

  • Strong experience coordinating SaaS operations, governance, or program delivery

  • Advanced experience with Azure DevOps (ADO)

  • Advanced proficiency in Microsoft Suite (Excel, PowerPoint, Word, Teams, SharePoint)

  • Experience with Agile/SAFe frameworks and backlog management

  • Strong written and verbal communication and organizational skills

Preferred Qualifications

  • Experience with audit/compliance (SOX, SOC, control frameworks)

  • Experience supporting vendor-managed SaaS platforms (e.g., HRIS, payroll)

  • Experience building dashboards and metrics frameworks

Core Competencies

  • Adaptability in evolving environments

  • Strong collaboration across business, technical, and vendor teams

  • Self-starter with high accountability

  • Ability to prioritize in real time across multiple workstreams

  • Strong attention to detail and audit readiness mindset

Apply