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Royal Caribbean Customer Service Jobs (NOW HIRING)

Royal Caribbean Group

Lead, Business Analyst

Miami, FL · On-site

Royal Caribbean Group is pleased to offer competitive compensation and benefits package, and ... Familiarity with CDPs, CRM integrations, and cross-channel data strategies * Working knowledge of ...

Royal Caribbean Cruise Line

Analyst, Benefits

Miami, FL

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Royal Caribbean Group is pleased to offer a competitive compensation & benefits package, and ... This role partners with the local HR teams, brokers, and service providers and serves as the point ...

Royal Caribbean Group

IT Product Owner

Miami, FL · On-site

Royal Caribbean Group is pleased to offer a competitive compensation and benefits package, and ... DuckDB * Develop lightweight APIs and services using FastAPI * Optimize data processing and ...

Royal Caribbean Group

Engineer, Platform

Miami, FL · On-site

Royal Caribbean Group is pleased to offer a competitive compensation and benefits package, and ... Experience with Azure cloud services (compute, networking, monitoring, RBAC); AWS experience ...

Royal Caribbean Group

Product Owner, GenAI

Miami, FL · On-site

Royal Caribbean Group is pleased to offer competitive compensation and benefits package, and ... Services. * Identifies potential risks and issues with product delivery; ensures proactive ...

Royal Caribbean Group

IT Product Owner

Miami, FL · On-site

Royal Caribbean Group is pleased to offer a competitive compensation and benefits package, and ... Advocate for customer and business needs in all product decisions. Backlog & Requirements ...

Royal Caribbean Group

Senior Product Owner, GenAI

Miami, FL · On-site

$121K - $159K/yr

Royal Caribbean Group is pleased to offer a competitive compensation and benefits package, and ... Services. * Identifies potential risks and issues with product delivery; ensures proactive ...

Hosco

Guest Services Officer

Miami, FL · On-site

... customer service, and decision-making skills. Aside from handling guest account services like ... Royal Caribbean Group (NYSE: RCL) is a cruise vacation company comprised of three award-winning ...

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Royal Caribbean Customer Service information

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How much do royal caribbean customer service jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for royal caribbean customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a Royal Caribbean customer service?

A Royal Caribbean Customer Service job involves assisting guests with inquiries, reservations, onboard experiences, and post-cruise support. Representatives provide information about cruise packages, policies, and help resolve customer concerns. This role requires strong communication skills, a customer-focused approach, and knowledge of Royal Caribbean’s services. Customer service agents may work in call centers, online support, or onboard the cruise ships. The goal is to ensure exceptional guest experiences and satisfaction.

What are the typical daily responsibilities for a Royal Caribbean customer service representative?

Royal Caribbean Customer Service representatives are responsible for handling guest inquiries, resolving booking issues, processing payments or changes, and providing information about cruise itineraries, policies, and amenities. You will communicate with guests primarily through phone, email, and live chat, ensuring prompt and accurate responses to their needs. Team members often collaborate with other departments such as sales, shore excursions, and onboard guest services to provide comprehensive solutions. Attention to detail and a focus on guest satisfaction are key components of your daily workflow. This role offers the opportunity to build customer relationship skills and gain exposure to the travel and hospitality industry.

What are the key skills and qualifications needed to thrive in the Royal Caribbean customer service position, and why are they important?

To excel as a Royal Caribbean Customer Service representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems and call center software is often required, and multilingual abilities can be an advantage. Patience, a positive attitude, and the ability to stay calm under pressure are vital soft skills in this role. These qualities are essential to effectively assist guests, resolve issues efficiently, and uphold the company's reputation for exceptional customer service.

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Royal Caribbean Customer Service jobs near you
Infographic showing various Royal Caribbean Customer Service job openings in the United States as of August 2026, with employment types broken down into 86% Full Time, and 14% Part Time. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Lead, Business Analyst

Royal Caribbean Group

Miami, FL • On-site

Full-time

Re-posted 4 days ago

Royal Caribbean Group rating

8.7

Company rating: 8.7 out of 10

Based on 24 frontline employees who took The Breakroom Quiz

1st of 9 rated cruise lines

Job description

Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.
The Royal Caribbean Group's E-commerce Data and Analytics Team has an exciting career opportunity for a full-time Lead, Business Analystreporting to the Sr. Manager, Global Digital Implementation
The position is onsite and based in Miami, Florida.
Position Summary:
This role owns the end-to-end lifecycle of web analytics implementation for digital properties, ensuring accurate data capture, seamless integration, and continuous optimization of analytics solutions.
Essential Duties and Responsibilities:
  • Lead the design, development, and deployment of analytics tagging solutions across digital platforms - Accountable
  • Collaborate with product, marketing, and engineering teams to gather and translate business requirements into technical specifications - Consulted / Responsible
  • Maintain and enhance the web data layer to support scalable tracking and integrations - Responsible
  • Implement and support analytics platforms (Adobe Analytics, Adobe Target, Tealium) ensuring proper integration and data flow - Responsible
  • Develop and execute QA processes (manual and automated) to validate tagging accuracy and data integrity - Accountable
  • Support A/B testing and personalization initiatives through proper technical implementation and measurement alignment - Responsible
  • Integrate behavioral data with CDPs and media platforms to enable attribution and audience activation - Responsible
  • Drive tagging governance, documentation, and process improvements across teams - Accountable
  • Manage multiple analytics implementation projects, prioritizing work to meet business deadlines - Accountable
  • Provide clear documentation and stakeholder communication regarding implementations and updates - Responsible

Qualifications, Knowledge and Skills:
  • 5-8+ years of experience in web analytics implementation and digital data capture
  • Strong expertise with Adobe Analytics, Nice to have ( Adobe Target, and Tealium )
  • Deep knowledge of JavaScript, data layer architecture, tag management systems, and pixel tracking
  • Experience translating business requirements into technical tagging specifications
  • Hands-on experience with QA methodologies, debugging tools, and validation processes
  • Familiarity with CDPs, CRM integrations, and cross-channel data strategies
  • Working knowledge of SQL and front-end technologies (HTML, CSS, JavaScript)
  • Strong analytical, problem-solving, and communication skills
  • Bachelor's degree in a related field (Computer Science, Analytics, Marketing, or similar)

We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon!
It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.
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