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Rga Jobs (NOW HIRING)

htna

Quality Resolution Specialist

Milwaukee, WI

Emergency Response Actions (ERA), Return Good Authorization (RGA), Credit for bad product * Facilitate and confirm the containment of the customer complaint * Document corrective actions taken

Samprasoft

Business Analyst

Wildwood, MO · On-site

Act as subject matter expert for the client and for RGA Quality Assurance staff. * Create and monitor specifications and requirements for internal/external team members. * Interact with Product ...

Samprasoft

Data Engineer

Wildwood, MO

$107K - $129K/yr

Senior Data Warehouse Developer RGA is looking for results oriented, Senior Data Warehouse Developer to independently design, develop, test, implement, document, and support data warehouses ...

| NORD

Commercial Service Support

Waunakee, WI · On-site

* Coordinate return authorization (RGA) processes from issuance through closure * Support warranty, paid repair, and restock activities * Prepare service repair documentation and shop packets * Process ...

RG And Associates LLC

AutoCAD Drafter

Wheat Ridge, CO · On-site

$40K - $60K/yr

Working on CAD standards and templates Company Description RG and Associates, LLC (RGA) is a Civil Engineering that has been in business for over 35 years. We offer engineering and construction ...

Maumee Supply

Purchasing Agent / Buyer

Perrysburg, OH · On-site

On a daily basis, the purchasing agent is responsible for buying assigned buy lines at the best possible price, negotiating prices, return goods authorizations, RGA follow-ups, review product mixes ...

RG And Associates LLC

AutoCAD Drafter

Wheat Ridge, CO · On-site

$40K - $60K/yr

Working on CAD standards and templates Company Description RG and Associates, LLC (RGA) is a Civil Engineering that has been in business for over 35 years. We offer engineering and construction ...

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All JobsRga Jobs

Rga information

See salary details

$67K

$75.5K

$82.5K

How much do rga jobs pay per year?

As of Jun 10, 2026, the average yearly pay for rga in the United States is $75,524.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,500.00 and $79,500.00 per year, depending on experience, location, and employer.

What are RGA jobs?

RGA stands for Returned Goods Administrator or Returned Goods Authorization, a role commonly found in industries like manufacturing, retail, and logistics. People in RGA jobs handle the process of authorizing, tracking, and managing products that customers return, ensuring they comply with company policies. They coordinate with customers, warehouses, and other departments to process returns efficiently and may also help with refunds or exchanges. Attention to detail, communication skills, and familiarity with inventory systems are important for this role.

What is the difference between Rga vs Actuary?

AspectRgaActuary
Required CredentialsProfessional certification (e.g., RGA certification), industry-specific trainingProfessional actuarial exams, certifications (e.g., ASA, FSA)
Work EnvironmentInsurance companies, reinsurance firms, risk managementInsurance companies, consulting firms, government agencies
Industry UsageReinsurance, risk assessment, insurance product developmentRisk analysis, financial modeling, pricing, reserving

Both Rga and Actuary roles involve risk assessment and require specialized certifications. Rga professionals typically focus on reinsurance and risk management within insurance companies, while actuaries work across various insurance sectors, performing financial modeling and pricing. The roles are similar in credentials and work environment but differ slightly in scope and industry focus.

What are some typical challenges faced by RGA professionals and how can they be addressed?

RGA professionals often encounter challenges related to regulatory compliance, data management, and keeping up with evolving industry standards. They must consistently monitor changes in regulations and ensure that processes are updated accordingly, which can be demanding in fast-paced environments. Collaborating closely with cross-functional teams and participating in ongoing professional development can help RGA professionals stay current and effectively address these challenges.

What are the key skills and qualifications needed to thrive as a Reinsurance General Adjuster (RGA), and why are they important?

To thrive as a Reinsurance General Adjuster (RGA), you need expertise in insurance claims, risk assessment, and policy analysis, typically supported by a background in insurance, finance, or a related field. Familiarity with claims management systems, reinsurance software, and relevant industry certifications such as AIC or CPCU is important. Strong analytical thinking, negotiation, and effective communication skills distinguish top performers in this role. These skills are crucial for accurately evaluating complex claims, ensuring compliance, and maintaining strong relationships with clients and insurers.
What cities are hiring for Rga jobs? Cities with the most Rga job openings:
What states have the most Rga jobs? States with the most job openings for Rga jobs include:
What job categories do people searching Rga jobs look for? The top searched job categories for Rga jobs are:
Rga jobs near you
Infographic showing various Rga job openings in the United States as of June 2026, with employment types broken down into 94% Full Time, 4% Part Time, and 2% Nights. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $75,524 per year, or $36.3 per hour.

Quality Resolution Specialist

htna

Milwaukee, WI

Other

Posted 8 days ago

Job description

Job Summary

Under the direction of the direction of the Director of Quality, the Quality Resolution Specialist, Electrical Market is responsible for effectively handling and reporting on customer issues impacting quality.  Quality Resolution Specialist, Electrical Market will serve our team with internal and external inquiries across the Electrical side of the business.  Quality Resolution Specialist, Electrical Market is responsible for their assigned accounts.

Essential Functions:

  1. Customer Complaint Management Effectively manage customer complaints from the non-automotive market
    1. Receive, log, follow-up, close, and obtain customer feedback around our support services
    2. Obtain necessary "internal" support to resolve the customers concern
      1. Emergency Response Actions (ERA), Return Good Authorization (RGA), Credit for bad product
      2. Facilitate and confirm the containment of the customer complaint
      3. Document corrective actions taken
  2. Customer Complaint Reporting Communicate complaint activities to the non-autotive market concerned parties
    1. Pareto concerns, products, customer and other catagories
    2. Track concern type issues, repeat occurances, and customer activity
    3. Submit corrective actions reports to customer
  3. Performance Monitoring Track and report on the effectiveness of the non-automative market complaint handling process
    1. Timeliness and quality of service vs customer expectations,
    2. Obtain data from actual complaint activities, internal interested parties, and general customer inquiries \
  4. Cost Of Poor Quality (COPQ) Tracking - Voice Of the Customer (VOC) Catagorize, collect, and report on non-automative complaint impacts on COPQ (returns, credits, etc.)
  5. Quality Improvement Plans Track and report on any active HTNA QIP's
    1. Participate in QIP reviews, obtain actions, assign responses, and verify readiness prior to any updates
    2. Report on OPEN QIP's their scope, stage, and status
  6. Return Authorization / Credit Support Perform RGA and Credit functions for unaligned customers of the Automotive complaint process
    1. Receive requests, write, and communicate RGA / Credit requests (MTY, GDL, General, etc.)
  7. Document Control Administration
    1. Manage user access, review cycles, and internal system requirments
    2. Collect and report on system performance (users, changes, access, etc.)

Other Functions

  • Monitor issue resolution lead times and expedite tasks.
  • Development of strategies to increase the quality and efficiency of customer support.
  • Provide feedback regarding complaints and related questions with all relevant areas of the company to ensure customer satisfaction as needed.
  • Communication Proficiency (talk, write, listen, and resolve)

What You'll Bring

  • High school degree or equivalent required.
  • Bachelor's degree preferred in a related field and a minimum of 5 years experience in Customer facing proccesses
  • Detail oriented with ability to think strategically and coach others to achieve results in a positive manner.
  • Proven effectiveness as a team player and leader.
  • High level of competency in written/verbal communication, project management, analytics, problem solving, and goal setting.
  • Interpersonal skills to maintain a professional and exemplary demeanor toward work, customers and associates at all levels of the company including conflict resolution.
  • Excellent time management skills and ability to multi-task and prioritize work. Proficiency in MS Office with expertise in Microsoft Word, PowerPoint and Excel.
  • Working knowledge of ERP, CRM, and Quality Management System. Ability to analyze and revise operating practices to improve efficiency.
  • Available to work flexible hours to cover required business hours. Additional hours as required meeting customer needs.

Rev. 4.17.2025

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