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Returns Manager Jobs in Tennessee (NOW HIRING)

Returns, RTV/RTS, eCom returns, and supplies. * Manages daily workload, continual process improvements, and implements appropriate teams to ensure completion to operational targets. * Applies system ...

Return-To-Work Representative

Memphis, TN

$36K - $41K/yr

To negotiate, facilitate and monitor successful return-to-work of claimants within appropriate disability duration guidelines and to assist case management staff with client competence decisions for ...

Return-To-Work Representative

Memphis, TN · On-site

$36K - $41K/yr

To negotiate, facilitate and monitor successful return-to-work of claimants within appropriate disability duration guidelines and to assist case management staff with client competence decisions for ...

Return-To-Work Representative

Memphis, TN · On-site

$33K - $38K/yr

To negotiate, facilitate and monitor successful return-to-work of claimants within appropriate disability duration guidelines and to assist case management staff with client competence decisions for ...

Tax Manager

Nashville, TN

$107K - $140K/yr

Key responsibilities include preparing and reviewing federal and state income tax returns, supporting audits, assisting with income tax provisions, conducting tax research, and managing special ...

Tax Manager

Nashville, TN · On-site

$115K - $125K/yr

Key responsibilities include preparing and reviewing federal and state income tax returns, supporting audits, assisting with income tax provisions, conducting tax research, and managing special ...

Retail Sales Counter

Nashville, TN · On-site

$20K - $24K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Core & Returns Management: Inspect physical parts returned by walk-in customers to verify condition and process credits or warranty claims * Assumes other duties as assigned Requirements Basic ...

Retail Sales Counter

Nashville, TN · On-site

$20K - $24K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Core & Returns Management: Inspect physical parts returned by walk-in customers to verify condition and process credits or warranty claims * Assumes other duties as assigned Requirements: Basic ...

Tax Manager (Hybrid)

Nashville, TN · Hybrid

$107K - $140K/yr

Manages complex tax compliance engagements, identifies tax planning opportunities, leads staff development, reviews complex returns including tax provisions, and serves as the main client point of ...

Manager, Quality - Parts DC

Memphis, TN · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Quality Manager partners closely with distribution operations, inventory control ... Establish inspection, containment, rework, disposition, and return-to-stock processes for damaged ...

Warehouse Manager

Nashville, TN · On-site

$75K - $90K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Execute supplier pickups and returns as needed * Manage material runs and garbage/recycling drop-offs * Perform regular cycle counts and ensure accuracy of inventory records * Update inventory ...

Manager-TAX

Nashville, TN · On-site

$107K - $140K/yr

The Tax Manager will lead and manage multiple tax engagements to deliver quality service to our ... Prepares complex tax returns and tax research * Reviews tax work of less experienced staff

Account Manager

Collierville, TN · On-site

$21 - $24/hr

Comfortable managing multiple priorities, including backorders, expedited requests, and returns ... Proficiency in supporting both inbound and outbound customer interactions with careful attention to ...

Assisting Management in return to vendor paperwork (RTV's) Maintain and oversee binder for customer special orders (ex. Center caps or wheel replacements) Complete weekly company Truck maintenance ...

Service Manager

Johnson City, TN · On-site

$23 - $25/hr

Assisting Management in return to vendor paperwork (RTV's)Maintain and oversee binder for customer special orders (ex. Center caps or wheel replacements)Complete weekly company Truck maintenance and ...

Service Manager

Johnson City, TN · On-site

$23 - $25/hr

Assisting Management in return to vendor paperwork (RTV's) Maintain and oversee binder for customer special orders (ex. Center caps or wheel replacements) Complete weekly company Truck maintenance ...

Tax Manager

Chattanooga, TN · On-site

$101K - $132K/yr

Lead tax engagements, review complex returns, develop staff, manage workflow, and drive client relationships and business growth. When: Full-time hybrid role available now. Where: Confidential firm ...

Showing results 21-40

Returns Manager information

What is a returns manager?

Returns Managers are professionals responsible for overseeing the process of product returns within a company. They coordinate the receipt, inspection, and disposition of returned goods, ensuring that company policies and customer satisfaction standards are met. Returns Managers work closely with logistics, customer service, and warehouse teams to streamline returns procedures, minimize losses, and improve the overall returns experience. Their role is vital in maintaining inventory accuracy and reducing the financial impact of product returns.

What are the key skills and qualifications needed to thrive as a returns manager?

To thrive as a Returns Manager, you need expertise in supply chain management, inventory control, and data analysis, often supported by a bachelor’s degree in business or logistics. Familiarity with warehouse management systems (WMS), ERP software, and return authorization tools is typically required. Strong problem-solving abilities, leadership, and effective communication are essential soft skills for managing teams and resolving customer issues. These skills ensure efficient, cost-effective return processes and uphold customer satisfaction in a highly competitive marketplace.

What are some common challenges faced by returns managers and how can they effectively address them?

Returns Managers often face challenges such as handling high volumes of returned merchandise, ensuring accurate processing, and minimizing costs associated with returns. Effective communication with warehouse staff, customer service teams, and suppliers is essential to streamline the reverse logistics process. Implementing clear return policies and leveraging technology for tracking and analysis can help identify trends, reduce errors, and improve overall efficiency. Continual process improvement and collaboration with cross-functional teams are key to overcoming these challenges and maintaining customer satisfaction.

What is the difference between Returns Manager vs Customer Service Representative?

Returns ManagerCustomer Service Representative
Typically requires experience in logistics, inventory management, and sometimes certifications in supply chain or retail management.Usually requires strong communication skills, basic computer skills, and customer service experience.
Works mainly in retail, e-commerce, or logistics environments managing return processes and policies.Works across various industries, handling customer inquiries, complaints, and support via phone, email, or chat.
Focuses on overseeing return operations, policy enforcement, and team management.Focuses on assisting customers, resolving issues, and providing product or service information.

While both roles involve customer interaction, the Returns Manager handles the strategic and operational aspects of product returns, often requiring industry-specific knowledge, whereas the Customer Service Representative provides direct support to customers across a broader range of issues.

What are the most commonly searched types of Returns jobs in Tennessee?

The most popular types of Returns jobs in Tennessee are:

What are popular job titles related to Returns Manager jobs in Tennessee?

For Returns Manager jobs in Tennessee, the most frequently searched job titles are:

What cities in Tennessee are hiring for Returns Manager jobs?

Cities in Tennessee with the most Returns Manager job openings:

Infographic showing various Returns Manager job openings in Tennessee as of August 2026, with employment types broken down into 90% Full Time, 9% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution.

Full-time

Posted 19 days ago


Academy Sports + Outdoors rating

5.8

Company rating: 5.8 out of 10

Based on 439 frontline employees who took The Breakroom Quiz

427th of 734 rated retailers


Job description

Who We Are

At Academy Sports + Outdoors our vision is to be the best sports + outdoors retailer in the country - but what truly sets us apart is our people. We're a passionate, purpose-driven team that's as committed to each other as we are to our customers.

We've spent over 80 years building a culture that puts people first. We believe in creating opportunities for growth, fostering meaningful connections, and supporting every Team Member's journey. What fuels us? Our belief in the power of fun.

Here, you won't just help customers gear up for their next adventure - you'll launch one of your own. Whether you're starting out or leveling up, Academy is a place where fun can't lose!

Education:

  • High School diploma or equivalent required
  • Bachelor's degree in industrial engineering, management, logistics or relevant discipline or equivalent experience in lieu of degree

Work Experiences:

  • 3+ years of experience in related reverse logistics and/or supply chain field
  • Experience with Warehouse Management Systems

Skills:

  • Knowledge of Reverse Logistics experience
  • Knowledge of warehouse operations
  • Proven track record of process improvements
  • Exceptional communication and interpersonal skills (written and verbal)
  • Strong project management skills

Responsibilities:

  • Directly responsible for the Katy Distribution Center Reverse Logistics operation; returns off-load, eCom return processing, RTVs/RTS processing, new stores set up, and supply team operations.
  • Direct supervision of team leads over eCom returns, Returns, RTV's/RTS and supplies.
  • Assists in the completion of processes and operating practices used to manage product returns, insuring accurate inventory management, timely execution of production, count verifications and submissions.
  • Submission of daily production tracking reports for each group's performance; Returns, RTV/RTS, eCom returns, and supplies.
  • Manages daily workload, continual process improvements, and implements appropriate teams to ensure completion to operational targets.
  • Applies system knowledge and analytical skills to extract business data to report operating trends for Reverse Logistics and KPI measurements.
  • Handles multiple incoming escalations appropriately.
  • Identifies and communicates actionable support cross-functionally to internal and external stakeholders.
  • Assists in Reserve Logistics projects/revenue opportunities.
  • Adheres to company policies, procedures, and safety rules.
  • Duties may change and be required to perform other duties as assigned.

Physical Requirements & Attendance

  • Ability to comprehend effectively and to communicate clearly
  • Ability to hear and specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus
  • Constantly stand, walk, reach, handle, use repetitive motions (hand/wrist/fingers) and feel; frequently required to stoop, crouch, use fingers, grasp, push, and pull; occasionally required to balance
  • Constantly lift up to 20 pounds; frequently lift 21 to 40 pounds, and occasionally lift 41 to 60 pounds
  • Adhere to company work hours, policies, procedures and rules governing professional staff behavior
Equal Employment Opportunity

Academy is an Equal Opportunity Employer and does not discriminate with regard to employment opportunities or practices on the basis of race, religion, national origin, sex, age, disability, gender identity, sexual orientation, or any other category protected by law.


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