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Returns Manager Jobs in Kansas (NOW HIRING)

RETURNS ASSISTANT

Hutchinson, KS · On-site

$14 - $17/hr

Service Manager The Returns Assistant is responsible for handling and processing all system, Return Merchandise Authorization (RMA), and Advance Exchange returns. This role ensures accurate ...

The Tax Senior Manager leads and mentors tax teams, reviews complex tax returns, manages client relationships, and ensures compliance with federal, state, and local tax regulations. The Tax Senior ...

The Tax Senior Manager leads and mentors tax teams, reviews complex tax returns, manages client relationships, and ensures compliance with federal, state, and local tax regulations. The Tax Senior ...

Inventory Returns Specialist

Topeka, KS · On-site

$16.75 - $21.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Responsible for evaluating and reviewing the company's overall inventory management. Essential Job Duties * Evaluate inventory levels for all warehouses and determine proper product stocking.

Inventory Returns Specialist

Topeka, KS · On-site

$16.75 - $21.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Responsible for evaluating and reviewing the company's overall inventory management. Essential Job Duties * Evaluate inventory levels for all warehouses and determine proper product stocking.

Sales - Retail Counter

Wichita, KS · On-site

$18K - $22K/yr

Core & Returns Management: Inspect physical parts returned by walk-in customers to verify condition and process credits or warranty claims * Assumes other duties as assigned Requirements Basic ...

Sales - Retail Counter

Wichita, KS · On-site

$18K - $22K/yr

Core & Returns Management: Inspect physical parts returned by walk-in customers to verify condition and process credits or warranty claims * Assumes other duties as assigned Requirements: Basic ...

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Returns Manager information

What are some common challenges faced by returns managers and how can they effectively address them?

Returns Managers often face challenges such as handling high volumes of returned merchandise, ensuring accurate processing, and minimizing costs associated with returns. Effective communication with warehouse staff, customer service teams, and suppliers is essential to streamline the reverse logistics process. Implementing clear return policies and leveraging technology for tracking and analysis can help identify trends, reduce errors, and improve overall efficiency. Continual process improvement and collaboration with cross-functional teams are key to overcoming these challenges and maintaining customer satisfaction.

What is a returns manager?

Returns Managers are professionals responsible for overseeing the process of product returns within a company. They coordinate the receipt, inspection, and disposition of returned goods, ensuring that company policies and customer satisfaction standards are met. Returns Managers work closely with logistics, customer service, and warehouse teams to streamline returns procedures, minimize losses, and improve the overall returns experience. Their role is vital in maintaining inventory accuracy and reducing the financial impact of product returns.

What is the difference between Returns Manager vs Customer Service Representative?

Returns ManagerCustomer Service Representative
Typically requires experience in logistics, inventory management, and sometimes certifications in supply chain or retail management.Usually requires strong communication skills, basic computer skills, and customer service experience.
Works mainly in retail, e-commerce, or logistics environments managing return processes and policies.Works across various industries, handling customer inquiries, complaints, and support via phone, email, or chat.
Focuses on overseeing return operations, policy enforcement, and team management.Focuses on assisting customers, resolving issues, and providing product or service information.

While both roles involve customer interaction, the Returns Manager handles the strategic and operational aspects of product returns, often requiring industry-specific knowledge, whereas the Customer Service Representative provides direct support to customers across a broader range of issues.

What are the key skills and qualifications needed to thrive as a returns manager?

To thrive as a Returns Manager, you need expertise in supply chain management, inventory control, and data analysis, often supported by a bachelor’s degree in business or logistics. Familiarity with warehouse management systems (WMS), ERP software, and return authorization tools is typically required. Strong problem-solving abilities, leadership, and effective communication are essential soft skills for managing teams and resolving customer issues. These skills ensure efficient, cost-effective return processes and uphold customer satisfaction in a highly competitive marketplace.
What are the most commonly searched types of Returns jobs in Kansas? The most popular types of Returns jobs in Kansas are:
What are popular job titles related to Returns Manager jobs in Kansas? For Returns Manager jobs in Kansas, the most frequently searched job titles are:
What cities in Kansas are hiring for Returns Manager jobs? Cities in Kansas with the most Returns Manager job openings:
Infographic showing various Returns Manager job openings in Kansas as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 12% Part Time, and 2% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.

Bridal Technical Design Quality Control Manager

Essense of Australia, Inc.

Lenexa, KS • On-site

Other

Re-posted 4 days ago


Job description

Overview
Essense of Australia is an international bridal wholesaler with key offices based in Lenexa, Kansas, Perth, Australia, and Zug, Switzerland. Our organization also operates in the United Kingdom, Europe, Canada, and New Zealand. We have been a global leader in bridal fashion for over 20 years and our designs are currently sold in nearly 1,000 stores worldwide. With innovative designs and a strong customer service approach, Essense of Australia is a dynamic company that rewards excellence, drive, and collaboration.
The Role
Every beautiful bridal gown tells a story-and we make sure it arrives perfect. If you're passionate about quality, skilled at resolving construction and fit issues on intricate bridal gowns, and experienced leading a team through fast-paced, detail-driven operations, we want to meet you.
As the Quality Control & Returns Manager, you'll oversee our Quality Control and Returns team- ensuring quality standards are met on bridal gowns that are shipped from our factories into our US warehouse. You'll work collaboratively with Customer Service, Warehouse, and international factory partners to ensure flawless execution, tight timelines, and service levels that wow our customers.
Internally, this role will be known as Garment Technician Manager - Quality Control and Returns.
Responsibilities
What You'll Do
  • Lead and support the QC and Returns team with clear direction, training, and development
  • Evaluate workflows, staffing levels, and processes to maximize efficiency without sacrificing quality
  • Drive daily planning and workload prioritization to meet aggressive SLA deadlines
  • Collaborate with offshore factories to resolve issues and maintain service level agreements
  • Identify and implement process improvements across QC and Returns
  • Prepare, analyze, and communicate on-time QC performance metrics
  • Track customer returns and factory performance across US, UK, and Canada
  • Develop and expand reporting dashboards with the Product Operations team
  • Monitor and oversee returns across North America and UK markets
  • Ensure timely, accurate processing and SLA compliance
  • Maintain communication with cross-functional teams on quality and sampling issues
  • Communicate with the Australian Product Operations team on production quality
  • Forecast bulk shipment volumes and right-size team staffing to match demand fluctuations
  • Ensure team is trained, supported, and aligned on procedures
  • Oversee factory deliverables and deadline compliance with management expectations

Qualifications
What We Are Looking For:
  • Bachelors in Apparel, Fashion or related degree is preferred; equivalent relevant experience may be considered in lieu of a degree
  • At least 7-10 years of professional work experience. Previous experience and/or exposure to administrative stock management preferred
  • High proficiency in: Microsoft Office Suite (particularly Excel) and Illustrator.
  • Familiarity with CRM/Salesforce and PLM/Centric software a plus.
  • Impeccable attention to detail.
  • Excellent organizational skills with the ability to lead effectively to a deadline.
  • Leadership skills with the ability to quickly assimilate to the team and build rapport to motivate and coach team to drive performance outcomes. Strong leadership presence and the ability to influence and build credibility as a trusted resource.
  • High level of emotional intelligence and organizational awareness to allow for effective individual and team leadership as well as collaboration and leverage of expertise across the company
  • Technical knowledge of garment construction including knowledge of sewing, pattern making and an ability to do technical flat sketches preferred.
  • Exceptional written and verbal communication skills with the ability to convey thoughts very clearly in writing to our off shore factories as well as colleagues in other countries where email is the primary form of communication.
  • Procedure and process oriented with the ability to clearly document processes for communication and training and the ability to carefully supervise departmental projects and timelines.
  • Must have a strong work ethic, be a team player, and the flexibility to assist with tasks outside of the standard work hours.
  • Ability to lead and thrive in a challenging, dynamic environment where multi-tasking and adaptability are a requirement.

What We Offer
Essense of Australia is a company with heart. We value creativity, innovation, and dedication, and we're looking for someone who shares our passion for delivering exceptional bridal fashion to brides and partners alike. In return for your skills, we offer you the opportunity to join an international industry leader and be part of a creative and collaborative culture that empowers its people, promotes teamwork and embraces sustainability. We recognize and reward excellence, innovation, and loyalty. As such, we provide competitive salaries and a comprehensive benefits package. If you have the skills, spark and drive to help us further our growth, please go to https://www.essensedesigns.com/careers/ and follow the prompts to submit your cover letter addressing the above criteria along with a resume and salary expectations.
Join Essense of Australia and be part of a passionate team dedicated to helping brides around the world find their dream wedding gowns. If you're ready to make an impact and drive success in a global bridal fashion powerhouse, apply now and let's shape the future of bridal together!