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Return Manager Jobs in New York (NOW HIRING)

80Twenty

Digital Marketing Manager

Manhattan, NY · On-site

... return Manage budget allocation and automated bidding strategies across a $1M+ annual paid search investment, with a focus on marginal efficiency and ROAS performance Build and maintain scalable ...

BDO USA, Llp

Tax Senior Manager

Manhattan, NY · On-site

$120 - $180/hr

Manages client engagements, supervises and reviews work of team staff members, work closely with ... Applies most Firm and professional standards for preparation of WTA and tax returns * Involves firm ...

Puig

Assistant Logistics Manager

Manhattan, NY · On-site

$19.50 - $25.50/hr

Manage and streamline the returns process in partnership with 3PL and internal teams, ensuring timely resolution and accurate inventory updates * Implement and maintain tracking processes for ...

PUIG

Assistant Logistics Manager

Manhattan, NY

$19.50 - $25.50/hr

Manage and streamline the returns process in partnership with 3PL and internal teams, ensuring timely resolution and accurate inventory updates * Implement and maintain tracking processes for ...

BDO

Tax Senior Manager

Manhattan, NY · On-site

Manages client engagements, supervises and reviews work of team staff members, work closely with ... Applies most Firm and professional standards for preparation of WTA and tax returns * Involves firm ...

BDO USA

Tax Senior Manager

Manhattan, NY · On-site

Manages client engagements, supervises and reviews work of team staff members, work closely with ... Applies most Firm and professional standards for preparation of WTA and tax returns * Involves firm ...

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Return Manager information

What is a return manager?

Return Managers are professionals responsible for overseeing the process of product returns within a company, often within retail, e-commerce, or supply chain sectors. They manage return policies, handle customer inquiries about returns, and coordinate logistics to ensure returned products are processed efficiently and in compliance with company guidelines. Their role typically includes analyzing return data to minimize losses, improve customer satisfaction, and streamline reverse logistics operations. Return Managers also collaborate with customer service, warehouse, and inventory teams to create and implement effective return strategies.

What are the key skills and qualifications needed to thrive as a return manager?

To thrive as a Return Manager, you need strong analytical abilities, inventory management knowledge, and experience in supply chain or logistics, often supported by a relevant degree or equivalent experience. Familiarity with warehouse management systems (WMS), enterprise resource planning (ERP) software, and returns processing tools is typically required. Excellent problem-solving, communication, and customer service skills help you efficiently resolve return issues and coordinate with multiple departments. These skills ensure streamlined return processes, cost control, and high customer satisfaction in a dynamic retail or logistics environment.

What are some common challenges faced by a return manager, and how can they be addressed?

A Return Manager often deals with the complexities of managing high volumes of returned merchandise, ensuring compliance with company policies, and minimizing financial losses. One common challenge is efficiently processing returns while maintaining customer satisfaction, which requires strong organizational skills and clear communication with both customers and internal teams. Addressing these challenges typically involves streamlining return processes, leveraging technology for tracking, and collaborating closely with warehouse, customer service, and inventory departments. Building strong relationships across teams and continuously analyzing return data for trends can also help in proactively reducing return rates.

What is the difference between Return Manager vs Customer Service Representative?

Return ManagerCustomer Service Representative
Oversees return processes, manages return policies, and supervises return staffHandles customer inquiries, resolves issues, and provides product information
Requires knowledge of return procedures, inventory management, and company policiesRequires strong communication skills, problem-solving, and product knowledge
Work environment often includes warehouses, retail stores, or officesPrimarily works in retail stores, call centers, or online support channels
Commonly employed in retail, e-commerce, and logistics industriesEmployed across various industries including retail, telecommunications, and services

The main difference between a Return Manager and a Customer Service Representative is that the Return Manager focuses on managing the entire return process and policies, while the Customer Service Representative handles direct customer interactions and issue resolution. Both roles require strong communication skills, but the Return Manager typically has more responsibilities related to operations and policy enforcement.

What are the most commonly searched types of Return jobs in New York?

The most popular types of Return jobs in New York are:

What are popular job titles related to Return Manager jobs in New York?

For Return Manager jobs in New York, the most frequently searched job titles are:

What job categories do people searching Return Manager jobs in New York look for?

The top searched job categories for Return Manager jobs in New York are:

What cities in New York are hiring for Return Manager jobs?

Cities in New York with the most Return Manager job openings:

Return Manager jobs near you

Digital Marketing Manager

80Twenty

Manhattan, NY • On-site

Full-time

This job post has expired 2 days ago. Applications are no longer accepted.

Job description

Our client, the leading student loan provider in the US is hiring for a Paid Search Manager to join their talented team. They have launched a new service empowering young people to make the best informed decision for the financial future, and are looking for a Paid Search Manager to help them reaching the widest possible audience and drive growth. This person will work closely with the growth marketing leadership team, and own execution of paid search for a critical part of the business.

You should be comfortable with both the strategy and hands-on execution of paid search campaigns across both Google and Bing, with a strong understanding of the nuances of campaigns, adjustments and optimizations required to drive improved performance. This person will have the opportunity to trial and test across different channels, always focused on lead generation and driving user growth of the free to use educational services platforms and services. This is a hybrid role in either Newton, MA or Newark, DE.

Responsibilities:

Own paid search strategy and execution across Google Ads and Microsoft Advertising, driving profitable lead volume across products and lifecycle stages Lead execution across Search, Performance Max, YouTube, and remarketing, leveraging value-based bidding and structured signal inputs to maximize long-term return Manage budget allocation and automated bidding strategies across a $1M+ annual paid search investment, with a focus on marginal efficiency and ROAS performance Build and maintain scalable account structures aligned to acquisition, engagement, and revenue goals Develop keyword, query, and audience expansion frameworks to drive incremental growth Design and execute structured test-and-learn roadmaps across campaign types, ad formats, creative, targeting, bidding, and landing pages Own paid search forecasting and investment planning aligned to business targets, tracking current run rate through 12 to 18 months out Ensure accurate tracking, value signals, audience inputs, and attribution frameworks are properly configured to drive platform performance Analyze performance data, identify trends, and implement ongoing optimizations to improve efficiency, scale, and conversion outcomes Monitor campaign performance proactively, identify variances, and surface recommendations before issues compound Requirements: 4+ years managing paid search at scale in acquisition-focused environments, with direct ownership of strategy and execution across Google Ads and Microsoft Advertising Demonstrated experience managing $1M+ annual paid search budgets with consistent efficiency discipline under growth targets Strong lead generation background with a focus on driving volume at efficient acquisition costs Experience optimizing toward LTV or value-based metrics, with a solid understanding of marginal economics and incremental return evaluation Advanced performance analysis skills, including forecasting, planning, and attribution across the lead generation funnel Proactive approach to performance management, with a track record of identifying issues independently and acting without waiting to be directed Strong understanding of automation-first campaign structures, including Smart Bidding and Performance Max Experience with Performance Max, YouTube, or display advertising is a plus Background in lead generation or marketing in the education or financial services vertical is a plus Exposure to landing page testing, CRO, or SEO strategies is a plus

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