OH0713 NW Bancshares HQ, PA0258 Bellevue
Job Description
This position will spearhead the entirety of Northwest Banks Retirement Plan business with a primary focus on growing sales and client acquisition, AUA and departmental growth objectives. They will build Internal and External strategies to capitalize on the NWB regional structure and work in conjunction with the Trust and Financial Advisor teams to ensure broad participation and cooperation. The Manager of Retirement Services is responsible for direct supervision of the Retirement Plan Consultants and serving as a leader and resource to Retirement Plan Administrators and staff regarding overall retirement plan issues, overseeing plan administration in accordance with plan documents and regulatory standards (i.e. DOL, ERISA, IRS), and performing a variety of technical, compliance and customer service duties relating to Employee Benefit Administration. Ancillary duties including developing, assisting, and implementing retirement and education plans to promote participant employee awareness and cross referrals to other business lines.
Essential Functions
โข Monitor vendor and administrator performance to ensure a high level of service
โข Direct and provide guidance to staff and plan sponsors
โข Oversee retirement plan budgets, forecasts, and development of long term retirement plan strategies
โข Contact customers, problems solving, and communicating as required on technical issues
โข Work closely with Employee Benefit Compliance Specialist to draft policies and procedures, monitoring departmental compliance efforts and creating a culture of accountability regarding compliance issues
โข Maintain extensive knowledge of Plan documents for 401(k), 403(b), 457, and defined benefit plans with special attention to Northwest compliance and ERISA issues
โข Develop and monitor compliance activities
โข Work with Department Heads, Retirement Plan Consultants, and their staff to implement strategies
โข Solve complex problems
โข Run Employee Benefit Staff meetings and serve on Trust Administrative Committee Cultivate referrals and potential clients
โข Identify and resolve employee and customer questions
โข Assist in product development
โข Work with Examiners and Auditors
โข Work with Retirement Plan Consultants and various Third-Party Administrators & Record-keepers
โข Complete/assist with special projects assigned by Senior Trust Officer
โข Manage workflow of Administrative team
โข Ensure compliance with Internal Revenue Code
โข Partner and comply with outside agencies
โข Identify and resolve plan related problems
โข Conduct research and analysis
โข Ensure total document and data integrity
โข Draft and implement updates and improvements to procedures
โข Monitor outstanding Invoiced fees and ensure timely payment
โข Monitor defaulted Loans to ensure compliance with procedures
โข Conduct secondary review on EB Administrative Reviews
โข Manage work hours and invoice projects as necessary
โข Recommend profitability increasing policies
โข Recommend improvements to procedures
โข Recommend customer service levels
โข Minimize departmental non-payroll costs
โข Maximize technology tools available
โข Develop improvements to procedures
โข Develop internal/external customer service levels
Additional Essential Functions
โข Ensure compliance with Northwest's policies and procedures, and Federal/State regulations
โข Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
โข Work as part of a team
โข Work with on-site equipment
Additional Responsibilities
โข Completing / assisting with special projects assigned by Senior Trust Officer
โข Remaining current on developing trends, strategies, and compliance / regulatory issues to ensure retirement plans remain competitive and compliant
Safety and Health for Supervisors with Direct Reports
โข Provide leadership and positive direction for maintaining the safety and loss prevention program
โข Actively participate in and support employee participation in the safety and loss prevention program by ensuring that employees know how to properly report a safety issue, making sure that all accidents are promptly reported to Human Resources and documented, and ensuring that prompt action is taken whenever workplace hazards are identified
โข Help implement emergency procedures
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education
Bachelor's Degree in business or related field
Work Experience
8 - 12 years relevant employee benefit and pension plan administration experience
plan document and legislative experience
financial organization or similar compliance experience
General Supervisory/Manager Knowledge, Skills, and Abilities
โข Ability to identify existing and potential problems, obtain and evaluate relevant information, identify possible causes of the problems, and suggest an alternative course of action including innovative or creative approaches
โข Ability to allocate and effectively use information, personnel, time, and other resources necessary for implementation of Northwest's strategic plans
โข Ability to make decisions, render judgments, and take action on tasks within the scope of given authority in a timely fashion
โข Ability to develop, evaluate, and implement alternative courses of action, based on correct assumptions concerning resources and guidelines, and support decisions or recommendations with data or reasoning
โข Ability to present and express ideas and information effectively and concisely in an oral and/or written mode in a manner appropriate for the audience
โข Ability to listen and comprehend what others are saying and facilitate the open exchange of ideas and information
โข Ability to motivate and provide direction in the activities of others, appropriately assigning work and authority, in the accomplishment of goals; providing advice and assistance as required
โข Ability to understand and appropriately apply procedures, requirements, regulations, and policies; maintain credibility with others on specialty matters
Additional Knowledge, Skills and Abilities
Ability to analyze financial data
Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.