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Retentions Consultant Jobs (NOW HIRING)

AMEND is a management consulting firm based in Cincinnati, OH with areas of focus in operations ... retention work, and growing your accounts. Your problem-solving skills will be crucial as you ...

AMEND is a management consulting firm based in Cincinnati, OH with areas of focus in operations ... retention work, and growing your accounts. Your problem-solving skills will be crucial as you ...

A financial consultant is a valuable part of a sales team dedicated to high value sales and retention of assets that contribute to our enterprise net new flows. Whileworking within our sales team ...

Leasing Consultant

Rochester, NY · On-site

$19 - $22/hr

We are currently looking for a leasing consultant to join our team. Competitive pay and bonuses ... Day-to-day tasks include managing resident retention initiatives, providing outstanding customer ...

Leasing Consultant

Rochester, NY · On-site

$19 - $22/hr

We are currently looking for a leasing consultant to join our team. Competitive pay and bonuses ... Day-to-day tasks include managing resident retention initiatives, providing outstanding customer ...

Leasing Consultant

Rochester, NY · On-site

$19 - $19.54/hr

We are currently looking for a leasing consultant to join our team. Competitive pay and bonuses ... Day-to-day tasks include managing resident retention initiatives, providing outstanding customer ...

Leasing Consultant

Rochester, NY · On-site

$19 - $19.54/hr

We are currently looking for a leasing consultant to join our team. Competitive pay and bonuses ... Day-to-day tasks include managing resident retention initiatives, providing outstanding customer ...

Showing results 21-40

Retentions Consultant information

See salary details

$32K

$75K

$124.5K

How much do retentions consultant jobs pay per year?

As of Aug 15, 2026, the average yearly pay for retentions consultant in the United States is $74,960.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,000.00 and $93,500.00 per year, depending on experience, location, and employer.

What is a retentions consultant?

Retentions Consultants are professionals who work with customers to resolve issues, answer queries, and encourage them to remain with a company rather than cancel a service or subscription. Their main goal is to retain existing clients by addressing concerns, offering solutions, and sometimes providing incentives or special deals. Retentions Consultants often work in industries like telecommunications, finance, and insurance, where customer loyalty is crucial. They use communication and negotiation skills to understand customer needs and prevent churn. Their role is vital in maintaining a stable customer base and ensuring ongoing business growth.

What are the most common challenges faced by retentions consultants, and how can they be overcome?

Retentions Consultants often face the challenge of handling dissatisfied or frustrated customers who may be considering canceling their service. Success in this role requires strong communication skills, empathy, and the ability to remain calm under pressure. Building rapport quickly and identifying the root cause of a customer’s dissatisfaction are key strategies. Working closely with other departments, such as customer service and billing, can also help provide tailored solutions that address the customer’s needs and increase the chances of retention.

What skills and qualifications are needed to thrive as a retentions consultant?

To thrive as a Retentions Consultant, you need strong customer service abilities, persuasive communication skills, and a solid understanding of the company's products or services, often supported by previous sales or call center experience. Familiarity with customer relationship management (CRM) systems and call center software is typically required. Outstanding problem-solving skills, resilience, and empathy help professionals address client concerns and build rapport. These skills and qualities are critical to retaining customers, reducing churn, and supporting business growth.
More about Retentions Consultant jobs

What states have the most Retentions Consultant jobs?

States with the most job openings for Retentions Consultant jobs include:

Infographic showing various Retentions Consultant job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 7% Part Time, and 5% Contract. Highlights an 86% Physical, 4% Hybrid, and 10% Remote job distribution, with an average salary of $74,960 per year, or $36 per hour.

Client Executive, Commercial Real Estate

Baldwin

Boston, MA

Full-time

Posted 7 days ago


Job description

The Client Executive is responsible for the management and service of complex commercial accounts and functions at a strategic level to develop and retain consultative relationships with clients. He/she must also evaluate and educate clients on missing or newly available coverage options.

Position Summary:

The Commercial Risk Client Executive is responsible for the management and service of complex commercial accounts and functions at a strategic level to develop and retain consultative relationships with clients. He/she must also evaluate and educate clients on missing or newly available coverage options.

Principal Responsibilities:

  • Acquires and retains large, complex clients through a deep understanding of risk, risk mitigation, and insurance architecture and the ability to leverage and effectively communicate that knowledge in direct alignment with client operations.
  • Develops trusted partnerships with key insurance company partners and broker representatives.
  • Leads internal discussions on client renewals including coverage comparisons, pricing comparisons, historical loss experience, and projected loss picks.
  • Prepares complex submissions for the marketplace, including loss picks, deductible stratification, endorsement requests, and exposure information.
  • Coordinates client team including Account Management, Risk Mitigation, Claims Consulting and Risk Analysts to ensure service standards and key deliverables exceed clients' expectations.
  • Assesses final audits to ensure accuracy between client and insurance company partner audit teams' identification of risk.
  • Actively builds trusting relationships with clients, insurance company partners and brokers, and the firm's advisors, partners, and leaders through personal integrity and industry expertise.
  • Shares deep insurance expertise with firm's advisors, account managers and other colleagues to advise, develop and train.

Education, Experience, Skills and Abilities Requirements:

  • Obtain and maintain state insurance license or other state insurance license(s), as required by the State Department of Insurance to provide risk management consulting or risk transfer solutions as necessary in states where the firm functions (or be willing and able to obtain all required licenses within the first 90 days of employment).
  • A minimum of seven (7) years of commercial insurance experience.
  • Excellent verbal and written communication skills that inspire loyalty and commitment from others.
  • Ability to analyze complex risk exposures, existing insurance coverages, and develop and communicate appropriate recommendations for clients and prospects through risk mapping.
  • Exceptional technical knowledge of insurance coverage, contracts, insurance market conditions and carrier underwriting appetites with ability to adjust strategy to protect future interests.
  • Experience in reviewing, placing and negotiating loss sensitive casualty and workers compensation placements including captive structure is preferred.
  • Preferred industry specialization, such as Construction, Healthcare, Manufacturing, Wholesale Trade, Transportation, Retail Trade, Real Estate, Services, etc.
  • Makes sound judgements and decisions based on objective analysis and multiple perspectives.
  • Intermediate to advanced knowledge of Microsoft PowerPoint, Outlook, Excel, and Word.
  • Working knowledge in Epic is preferred.
  • Designations preferred, including CPCU, CIC, CRM, or ARM.
  • Demonstrates the organization's core values, exuding behavior that is aligned with corporate culture.

Special Working Conditions:

  • Fast-paced multi-tasking environment which will, at times, require travel.

Important Notice:

This position description is intended to describe the level of work required of the person performing in the role and is not a contract. The essential responsibilities are outlined; other duties may be assigned as needs arise or as required to support the organization. All requirements may be modified to reasonably accommodate physically or mentally challenged colleagues.

PRIMARY RESPONSIBILITIES & PERCENTAGE OF TIME PER PRIMARY RESPONSIBILITY:
  • Acquires and retains large, complex clients through a deep understanding of risk, risk mitigation, and insurance architecture and the ability to leverage and effectively communicate that knowledge in direct alignment with client operations.
  • Develops trusted partnerships with key insurance company partners and broker representatives.
  • Leads internal discussions on client renewals including coverage comparisons, pricing comparisons, historical loss experience, and projected loss picks.
  • Prepares complex submissions for the marketplace, including loss picks, deductible stratification, endorsement requests, and exposure information.
  • Coordinates client team including Account Management, Risk Mitigation, Claims Consulting and Risk Analysts to ensure service standards and key deliverables exceed clients' expectations.
  • Assesses final audits to ensure accuracy between client and insurance company partner audit teams' identification of risk.
  • Actively builds trusting relationships with clients, insurance company partners and brokers, and the firm's advisors, partners, and leaders through personal integrity and industry expertise.
  • Shares deep insurance expertise with firm's advisors, account managers and other colleagues to advise, develop and train.
MANAGEMENT AND SUPERVISORY SCOPE:
  • Insert
FINANCIAL AND BUDGET ACCOUNTABILITY:
  • Yes/No

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The Baldwin Group will not accept unsolicited resumes from any source other than directly from a candidate who applies on our career site. Any unsolicited resumes sent to The Baldwin Group, including unsolicited resumes sent via any source from an Agency, will not be considered and are not subject to any fees for any placement resulting from the receipt of an unsolicited resume.