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Retentions Consultant Jobs (NOW HIRING)

TIAA

Client Outreach/Retention Consultant

Dallas, TX · On-site

$71K - $77K/yr

Client Outreach Retention Consultant The Client Outreach Retention Consultant works with clients who have indicated intent to transfer funds from the organization for purposes other than income.

TIAA

Client Outreach/Retention Consultant

Charlotte, NC · On-site

$71K - $77K/yr

Client Outreach Retention Consultant The Client Outreach Retention Consultant works with clients who have indicated intent to transfer funds from the organization for purposes other than income.

TIAA

Client Outreach Retention Consultant

Dallas, TX · On-site

$28.51 - $39.90/hr

Client Outreach Retention Consultant The Client Outreach Retention Consultant works with clients who have indicated intent to transfer funds from the organization for purposes other than income.

TIAA

Client Outreach/Retention Consultant

Dallas, TX · On-site

$71K - $77K/yr

Client Outreach Retention Consultant The Client Outreach Retention Consultant works with clients who have indicated intent to transfer funds from the organization for purposes other than income.

TIAA

Client Outreach/Retention Consultant

Dallas, TX · On-site

$71K - $77K/yr

Client Outreach Retention Consultant The Client Outreach Retention Consultant works with clients who have indicated intent to transfer funds from the organization for purposes other than income.

TIAA

Client Retention Consultant-1

Dallas, TX · On-site

$71K - $77K/yr

Client Outreach Retention Consultant The Client Outreach Retention Consultant works with clients who have indicated intent to transfer funds from the organization for purposes other than income.

TIAA

Client Outreach/Retention Consultant

Charlotte, NC · On-site

$71K - $77K/yr

Client Outreach Retention Consultant The Client Outreach Retention Consultant works with clients who have indicated intent to transfer funds from the organization for purposes other than income.

TIAA

Client Outreach Retention Consultant

Dallas, TX · On-site

$28.51 - $39.90/hr

Client Outreach Retention Consultant The Client Outreach Retention Consultant works with clients who have indicated intent to transfer funds from the organization for purposes other than income.

TIAA

Money In Motion - Retention Consultant

Dallas, TX · On-site

$71K - $77K/yr

Client Outreach Retention Consultant The Client Outreach Retention Consultant works with clients who have indicated intent to transfer funds from the organization for purposes other than income.

TIAA

Client Retention Consultant-1

Dallas, TX · On-site

$71K - $77K/yr

Client Outreach Retention Consultant The Client Outreach Retention Consultant works with clients who have indicated intent to transfer funds from the organization for purposes other than income.

TIAA

Money In Motion - Retention Consultant

Dallas, TX · On-site

$71K - $77K/yr

Client Outreach Retention Consultant The Client Outreach Retention Consultant works with clients who have indicated intent to transfer funds from the organization for purposes other than income.

340B Health

SVP, Government Relations

Washington, DC · On-site

$225K - $330K/yr

The SVP for Government Relations reports directly to the CEO and manages a team of professionals and multiple retained consultants to achieve short and long-term goals to protect and promote 340B.

New

AMEND Consulting

Consultant

Cincinnati, OH · On-site

AMEND is a management consulting firm based in Cincinnati, OH with areas of focus in operations ... retention work, and growing your accounts. Your problem-solving skills will be crucial as you ...

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Retentions Consultant information

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$32K

$75K

$124.5K

How much do retentions consultant jobs pay per year?

As of Aug 13, 2026, the average yearly pay for retentions consultant in the United States is $74,960.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,000.00 and $93,500.00 per year, depending on experience, location, and employer.

What is a retentions consultant?

Retentions Consultants are professionals who work with customers to resolve issues, answer queries, and encourage them to remain with a company rather than cancel a service or subscription. Their main goal is to retain existing clients by addressing concerns, offering solutions, and sometimes providing incentives or special deals. Retentions Consultants often work in industries like telecommunications, finance, and insurance, where customer loyalty is crucial. They use communication and negotiation skills to understand customer needs and prevent churn. Their role is vital in maintaining a stable customer base and ensuring ongoing business growth.

What are the most common challenges faced by retentions consultants, and how can they be overcome?

Retentions Consultants often face the challenge of handling dissatisfied or frustrated customers who may be considering canceling their service. Success in this role requires strong communication skills, empathy, and the ability to remain calm under pressure. Building rapport quickly and identifying the root cause of a customer’s dissatisfaction are key strategies. Working closely with other departments, such as customer service and billing, can also help provide tailored solutions that address the customer’s needs and increase the chances of retention.

What skills and qualifications are needed to thrive as a retentions consultant?

To thrive as a Retentions Consultant, you need strong customer service abilities, persuasive communication skills, and a solid understanding of the company's products or services, often supported by previous sales or call center experience. Familiarity with customer relationship management (CRM) systems and call center software is typically required. Outstanding problem-solving skills, resilience, and empathy help professionals address client concerns and build rapport. These skills and qualities are critical to retaining customers, reducing churn, and supporting business growth.
More about Retentions Consultant jobs
What states have the most Retentions Consultant jobs? States with the most job openings for Retentions Consultant jobs include:
What job categories do people searching Retentions Consultant jobs look for? The top searched job categories for Retentions Consultant jobs are:
Retentions Consultant jobs near you
Infographic showing various Retentions Consultant job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 7% Part Time, and 5% Contract. Highlights an 86% Physical, 4% Hybrid, and 10% Remote job distribution, with an average salary of $74,960 per year, or $36 per hour.

Senior Student Success & Retention Consultant

GD Resources

Albany, NY • On-site

Contractor

Re-posted 29 days ago

Job description

“Join GD Resources for dynamic opportunities in business management and IT, where innovation meets excellence.”
 
About the Company:
GD Resources is a Veteran Women-Owned Business Management and Information Technology company committed to excellence. GD Resources provides dynamic opportunities for veterans and professionals alike to contribute to innovative projects and drive success in a collaborative and supportive environment. Join us to make a difference, advance your career, and grow with a company that values integrity, diversity, and continuous improvement.
 
Job Title: Senior Student Success & Retention Consultant
Industry: Higher Education Consulting
Location: Remote (Prefers candidate from New York)
Rate: Based on experience
Duration: 2–3 months (approx. 150–180 hours).
 
Position Overview
We are seeking a Senior Student Success & Retention Consultant to design and operationalize a comprehensive student success framework. The consultant will focus on improving persistence, completion, and equity outcomes by aligning advising strategies, implementing early alert systems, and developing advisor playbooks. Deliverables include a student success blueprint, early alert workflow maps, advisor communication toolkit, and first-term communication plan that ensures adoption and measurable impact.
 
Responsibilities
  • Map student onboarding, orientation, and advising journeys to identify friction points.
  • Design early alert systems (EAB Navigate, Starfish, Civitas) with risk thresholds and escalation workflows.
  • Create advisor playbooks and communication toolkits for proactive student engagement.
  • Ensure equity-centered interventions that support underserved student populations.
  • Engage advising teams, faculty, and student support staff to drive adoption.
  • Deliver frameworks and tools that are practical and implementable.
 
Qualifications
  • 10–15+ years of experience in student success, retention, or higher education consulting.
  • Hands-on expertise with EAB Navigate, Starfish, Civitas, or similar tools.
  • Experience developing advising strategies and communication protocols.
  • Strong change management and stakeholder engagement skills.
 
 
GDR is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable law. We are committed to equal opportunity in all aspects of employment, including hiring, promotion, compensation, and benefits.

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