Customer Retention Rep - CCI
$17.71 - $33.65/hr
The Customer Retention and Sales Representative is a full-time position currently working in the office. Call center hours of operation are 5am - 9pm, Mon - Fri and 6am - 7pm, Sat and Sun; shift ...
Customer Retention Rep - CCI
$17.71 - $33.65/hr
The Customer Retention and Sales Representative is a full-time position currently working in the office. Call center hours of operation are 5am - 9pm, Mon - Fri and 6am - 7pm, Sat and Sun; shift ...
Customer Retention Rep - CCI
$17.71 - $33.65/hr
The Customer Retention and Sales Representative is a full-time position currently working in the office. Call center hours of operation are 5am - 9pm, Mon - Fri and 6am - 7pm, Sat and Sun; shift ...
Customer Retention Rep - CCI
$17.71 - $33.65/hr
The Customer Retention and Sales Representative is a full-time position currently working in the office. Call center hours of operation are 5am - 9pm, Mon - Fri and 6am - 7pm, Sat and Sun; shift ...
Retention Representatives
La Crosse, WI · On-site
$13/hr
CenturyLink Retention Representatives 333 N Front Street, La Crosse, WI 54601 Hiring for May 11th training class Apply online TODAY! Our Retention Representatives are an integral part of our team, as ...
Retention Representatives
La Crosse, WI · On-site
$13/hr
CenturyLink Retention Representatives 333 N Front Street, La Crosse, WI 54601 Hiring for May 11th training class Apply online TODAY! Our Retention Representatives are an integral part of our team, as ...
Our award-winning Inside Sales & Retention teams excel at driving customer decisions by selling the value of EchoStar's products and services using a consultative approach. This role involves 100 ...
Our award-winning Inside Sales & Retention teams excel at driving customer decisions by selling the value of EchoStar's products and services using a consultative approach. This role involves 100 ...
Remote Retention Rep
Columbus, OH · On-site +1
$34K/yr
Our award-winning Inside Sales & Retention teams excel at driving customer decisions by selling the value of EchoStar's products and services using a consultative approach. This role involves 100 ...
Remote Retention Rep
Columbus, OH · On-site +1
$34K/yr
Our award-winning Inside Sales & Retention teams excel at driving customer decisions by selling the value of EchoStar's products and services using a consultative approach. This role involves 100 ...
Our award-winning Inside Sales & Retention teams excel at driving customer decisions by selling the value of EchoStar's products and services using a consultative approach. This role involves 100 ...
Our award-winning Inside Sales & Retention teams excel at driving customer decisions by selling the value of EchoStar's products and services using a consultative approach. This role involves 100 ...
Our award-winning Inside Sales & Retention teams excel at driving customer decisions by selling the value of EchoStar's products and services using a consultative approach. This role involves 100 ...
Our award-winning Inside Sales & Retention teams excel at driving customer decisions by selling the value of EchoStar's products and services using a consultative approach. This role involves 100 ...
The Home Retention Representative will be dealing with Non-FHA and FHA mortgage loans that are 1-2 months delinquent. They will take incoming calls and make outgoing calls with a minimum requirement ...
The Home Retention Representative will be dealing with Non-FHA and FHA mortgage loans that are 1-2 months delinquent. They will take incoming calls and make outgoing calls with a minimum requirement ...
Our award-winning Inside Sales & Retention teams excel at driving customer decisions by selling the value of EchoStar's products and services using a consultative approach. This role involves 100 ...
Our award-winning Inside Sales & Retention teams excel at driving customer decisions by selling the value of EchoStar's products and services using a consultative approach. This role involves 100 ...
Our award-winning Inside Sales & Retention teams excel at driving customer decisions by selling the value of EchoStar's products and services using a consultative approach. This role involves 100 ...
Our award-winning Inside Sales & Retention teams excel at driving customer decisions by selling the value of EchoStar's products and services using a consultative approach. This role involves 100 ...
Our award-winning Inside Sales & Retention teams excel at driving customer decisions by selling the value of EchoStar's products and services using a consultative approach. This role involves 100 ...
Our award-winning Inside Sales & Retention teams excel at driving customer decisions by selling the value of EchoStar's products and services using a consultative approach. This role involves 100 ...
Remote Retention Rep
Kansas City, MO · On-site +1
$34K/yr
Our award-winning Inside Sales & Retention teams excel at driving customer decisions by selling the value of EchoStar's products and services using a consultative approach. This role involves 100 ...
Remote Retention Rep
Kansas City, MO · On-site +1
$34K/yr
Our award-winning Inside Sales & Retention teams excel at driving customer decisions by selling the value of EchoStar's products and services using a consultative approach. This role involves 100 ...
Our award-winning Inside Sales & Retention teams excel at driving customer decisions by selling the value of EchoStar's products and services using a consultative approach. This role involves 100 ...
Our award-winning Inside Sales & Retention teams excel at driving customer decisions by selling the value of EchoStar's products and services using a consultative approach. This role involves 100 ...
CenturyLink Retention Representatives 333 N Front Street, La Crosse, WI 54601 Hiring for May 11th training class Apply online TODAY! Our Retention Representatives are an integral part of our team, as ...
CenturyLink Retention Representatives 333 N Front Street, La Crosse, WI 54601 Hiring for May 11th training class Apply online TODAY! Our Retention Representatives are an integral part of our team, as ...
The Home Retention Representative will be dealing with Non-FHA and FHA mortgage loans that are 1-2 months delinquent. They will take incoming calls and make outgoing calls with a minimum requirement ...
The Home Retention Representative will be dealing with Non-FHA and FHA mortgage loans that are 1-2 months delinquent. They will take incoming calls and make outgoing calls with a minimum requirement ...
Our award-winning Inside Sales & Retention teams excel at driving customer decisions by selling the value of EchoStar's products and services using a consultative approach. This role involves 100 ...
Our award-winning Inside Sales & Retention teams excel at driving customer decisions by selling the value of EchoStar's products and services using a consultative approach. This role involves 100 ...
Remote Retention Rep
Columbus, OH · On-site +1
$34K/yr
Our award-winning Inside Sales & Retention teams excel at driving customer decisions by selling the value of EchoStar's products and services using a consultative approach. This role involves 100 ...
Remote Retention Rep
Columbus, OH · On-site +1
$34K/yr
Our award-winning Inside Sales & Retention teams excel at driving customer decisions by selling the value of EchoStar's products and services using a consultative approach. This role involves 100 ...
Our award-winning Inside Sales & Retention teams excel at driving customer decisions by selling the value of EchoStar's products and services using a consultative approach. This role involves 100 ...
Our award-winning Inside Sales & Retention teams excel at driving customer decisions by selling the value of EchoStar's products and services using a consultative approach. This role involves 100 ...
Our award-winning Inside Sales & Retention teams excel at driving customer decisions by selling the value of EchoStar's products and services using a consultative approach. This role involves 100 ...
Our award-winning Inside Sales & Retention teams excel at driving customer decisions by selling the value of EchoStar's products and services using a consultative approach. This role involves 100 ...
Our award-winning Inside Sales & Retention teams excel at driving customer decisions by selling the value of EchoStar's products and services using a consultative approach. This role involves 100 ...
Our award-winning Inside Sales & Retention teams excel at driving customer decisions by selling the value of EchoStar's products and services using a consultative approach. This role involves 100 ...
Retention Representative information
See salary details
$30K - $34.2K
11% of jobs
$34.2K - $38.4K
9% of jobs
$38.4K - $42.5K
4% of jobs
$43.6K is the 25th percentile. Wages below this are outliers.
$42.5K - $46.7K
5% of jobs
$46.7K - $50.9K
5% of jobs
$50.9K - $55.1K
3% of jobs
$55.1K - $59.3K
1% of jobs
$59.3K - $63.5K
0% of jobs
$63.5K - $67.6K
6% of jobs
The median wage is $68.8K / yr.
$67.6K - $71.8K
17% of jobs
$73.2K is the 75th percentile. Wages above this are outliers.
$71.8K - $76K
38% of jobs
$30K
$60.4K
$76K
How much do retention representative jobs pay per year?
As of Jun 7, 2026, the average yearly pay for retention representative in the United States is $60,428.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,500.00 and $73,000.00 per year, depending on experience, location, and employer.
What are some common challenges faced by Retention Representatives, and how are they typically addressed in the workplace?
Retention Representatives often encounter challenges such as handling difficult customer conversations, managing high call volumes, and meeting retention targets. To address these, employers usually provide comprehensive training in communication, negotiation, and conflict resolution. Additionally, many teams foster a supportive environment through regular coaching, peer collaboration, and access to customer data tools that help personalize interactions. This structure not only helps representatives maintain high performance but also encourages continuous skill development and job satisfaction.
What is the difference between Retention Representative vs Customer Service Representative?
| Aspect | Retention Representative | Customer Service Representative |
|---|---|---|
| Required Credentials | High school diploma or equivalent; some roles may prefer experience in sales or customer relations | High school diploma or equivalent; customer service experience often preferred |
| Work Environment | Call centers, client accounts, sales-focused settings | Call centers, retail, service industries, office settings |
| Employer & Industry Usage | Telecom, cable, subscription services, insurance | Retail, hospitality, telecom, healthcare |
| Search & Comparison Intent | Focus on customer retention, reducing churn, upselling | Handling inquiries, resolving issues, providing information |
While both roles involve customer interaction, Retention Representatives focus on maintaining customer loyalty and reducing churn, often through upselling and personalized outreach. Customer Service Representatives primarily handle inquiries and resolve issues to ensure customer satisfaction. The roles overlap in communication skills and work environments but differ in their primary objectives.
What are the key skills and qualifications needed to thrive as a Retention Representative, and why are they important?
To thrive as a Retention Representative, you need strong customer service skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM software, call center systems, and data tracking tools is often required. Excellent communication, active listening, and resilience help candidates stand out in handling challenging customer interactions. These skills are crucial for effectively addressing concerns, maintaining customer loyalty, and achieving retention goals.
What are Retention Representatives?
Retention Representatives are professionals who work to keep existing customers or clients satisfied and prevent them from leaving a company or service. They typically handle customer concerns, address issues, and offer solutions or incentives to encourage loyalty. Their goal is to build strong relationships, resolve problems quickly, and maintain high levels of customer satisfaction, ultimately reducing customer churn. Retention Representatives often work in industries like telecommunications, insurance, and subscription services.
More about Retention Representative jobs
What cities are hiring for Retention Representative jobs? Cities with the most Retention Representative job openings:
Who are the top companies hiring for Retention Representative jobs? The top employers for Retention Representative jobs are:
What states have the most Retention Representative jobs? States with the most job openings for Retention Representative jobs include:
What job categories do people searching Retention Representative jobs look for? The top searched job categories for Retention Representative jobs are:
What are popular job titles related to Retention Representative jobs? For Retention Representative jobs, the most frequently searched job titles are:
$17.71 - $33.65/hr
Full-time
Medical, Retirement, PTO
Posted 11 days ago
Cox Communications rating
8.5
Based on 119 frontline employees who took The Breakroom Quiz
6th of 76 rated telecommunications companies
Job description
Our customers are the lifeblood of our business. In this role, you are the last line of defense, and the reason our customers stay with us. Through building meaningful relationships through each customer interaction, you'll be able to retain, upgrade, and/or add new services. If you are looking for a challenging yet rewarding career where you'll use your persuasive skillset to help our customers rediscover the value of their Cox services, this role will do exactly that. Cox Communications, part of the Cox family of businesses, may be the place for you, and we're hiring a Customer Retention Representative.
The Customer Retention and Sales Representative is a full-time position currently working in the office. Call center hours of operation are 5am - 9pm, Mon - Fri and 6am - 7pm, Sat and Sun; shift schedule will be determined at time of hire and subject to change.
Compensation includes a full-time hourly base rate of at least $17.71 per hour plus monthly targeted commissions of $1,382 with 2 times earning potential on commission. Employees also receive a ramp period of up to 2 months to adjust to commission earnings. As part of a customer loyalty-driven team, there is a variable targeted total compensation of $53,430 ($25.69 per hour), while high earners (the top 5%) reach an average annual compensation of just over $70,000 ($33.65 per hour). Targeted total compensation may vary based on factors including, but not limited to location, candidate experience level, and successful completion of minimum sales targets.
You must live within the area of Phoenix, AZ.
What You'll Do
What's In It For You?
How do we retain our Retention Reps? Well, when it comes to our employees, we understand that keeping you onboard begins with keeping you happy. Here are just a few ways we do our best to keep you here:
Who You Are
You're a persistent and resilient individual, who understands that change is a part of every salesperson's life, and you not only adapt, but look forward to change. You're driven and influential, utilizing those skills of persuasion to negotiate with customers and help them find products and services that fit their needs while maintaining revenue. You understand that value is the most important part of any sales offer, and you're not afraid to talk about price or the competition, because you know your offer has value. You're a self-starter, who has a familiarity with technology. Your sales approach is consultative because you understand that the customer doesn't always know what's available to them, so digging deep and understanding their needs is more valuable than just taking their order.
Qualifications:
Minimum
Preferred
Join the Cox family of businesses and make your mark today!
USD 17.71 per hour
Compensation:
Hourly pay rate is $17.71. In addition to the hourly rate identified herein, this role is also eligible for an annual incentive/commission target of $16,584.00.
Benefits:
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
EOE, including disability/vets
The Customer Retention and Sales Representative is a full-time position currently working in the office. Call center hours of operation are 5am - 9pm, Mon - Fri and 6am - 7pm, Sat and Sun; shift schedule will be determined at time of hire and subject to change.
Compensation includes a full-time hourly base rate of at least $17.71 per hour plus monthly targeted commissions of $1,382 with 2 times earning potential on commission. Employees also receive a ramp period of up to 2 months to adjust to commission earnings. As part of a customer loyalty-driven team, there is a variable targeted total compensation of $53,430 ($25.69 per hour), while high earners (the top 5%) reach an average annual compensation of just over $70,000 ($33.65 per hour). Targeted total compensation may vary based on factors including, but not limited to location, candidate experience level, and successful completion of minimum sales targets.
You must live within the area of Phoenix, AZ.
What You'll Do
- You'll take calls from customers who are considering downgrading or disconnecting, listening to their concerns and steering them toward solutions so that we can turn the corner on their experience with us.
- You'll have transparent conversations to help customers understand the value of existing Cox products and services while uncovering the need to add additional products and services.
- Along the way, you'll also reaffirm the needs of each customer's household and influence or solidify the why Cox products and services satisfy their needs.
- You'll upsell, cross-sell, and work to retain every customer with whom you interact.
- You'll negotiate pricing and identify new opportunities while actively engaging in conversation about our competitors and the value Cox provides (following company guidelines, of course)
- You'll use our customer database to tailor solutions and help customers understand their billing.
What's In It For You?
How do we retain our Retention Reps? Well, when it comes to our employees, we understand that keeping you onboard begins with keeping you happy. Here are just a few ways we do our best to keep you here:
- First, there's Cox's highly competitive pay and other compensation perks (401k + company match, comprehensive medical benefits, etc.). We also offer free Internet, and discounts on other Cox services valued at up to $300 per month. We offer tuition reimbursement for academic pursuits, adoption assistance, paid time off to volunteer, childcare and eldercare resources, pet insurance and much more.
- Good work should be rewarded, and not just with a healthy paycheck. The Cox culture is one that values people more than technology, so it's our goal to make sure you feel recognized for your contributions. It's also important to work alongside colleagues who "get you". At Cox, you'll find a workplace where relationships are crafted with care and successes are celebrated with high fives. We strive to create an environment where you can do you, and everyone from leadership to new hires can support and feel supported.
- Growth is a good thing, and you'll have opportunities to learn and train so you can sharpen your skills and explore opportunities within the Cox family of businesses that will continue to challenge and empower you. In the future, you may have the opportunity to cultivate customer relationships in other sectors where we operate like cleantech, health care and new forms of transportation mobility.
Who You Are
You're a persistent and resilient individual, who understands that change is a part of every salesperson's life, and you not only adapt, but look forward to change. You're driven and influential, utilizing those skills of persuasion to negotiate with customers and help them find products and services that fit their needs while maintaining revenue. You understand that value is the most important part of any sales offer, and you're not afraid to talk about price or the competition, because you know your offer has value. You're a self-starter, who has a familiarity with technology. Your sales approach is consultative because you understand that the customer doesn't always know what's available to them, so digging deep and understanding their needs is more valuable than just taking their order.
Qualifications:
Minimum
- High school diploma, GED, or relevant work experience
- Effective communication skills
- Excellent computer skills
- Demonstrated ability to multi-task
- Excellent interpersonal skills to work effectively with teams
- Excellent ability to persuade others through indirect influence
- Ability to seek out opportunities and take initiative with little or no direction
- Demonstrated capacity to thrive in a high-change, often ambiguous business environment
- Ability to establish customer relationships in a fast-paced environment
Preferred
- Experience in the telecommunications industry
- 1+ years in a sales quota or retention environment
- 2+ years' experience in related field (i.e. Retail, Training, Indirect Sales, etc.)
Join the Cox family of businesses and make your mark today!
USD 17.71 per hour
Compensation:
Hourly pay rate is $17.71. In addition to the hourly rate identified herein, this role is also eligible for an annual incentive/commission target of $16,584.00.
Benefits:
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
EOE, including disability/vets
What Cox Communications employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Cox Communications
Sourced by ZipRecruiter
Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That's a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you're interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today! Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark?
Industry
Media and telecom
Company size
10,000+ Employees
Headquarters location
Atlanta, GA, US