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Retention Representative Jobs (NOW HIRING)

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Customer Retention Representative-15

... Retention Representative is responsible for engaging with customers at risk of cancellation, understanding their concerns, and deploying tailored solutions that reinforce the value of our services.

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CoinFlip

Customer Retention Representative

Laredo, TX · On-site

Job Type Contract Description CoinFlip is a global digital currency platform company focused on providing consumers with simple and secure access to buy and sell cryptocurrency. The company operates ...

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Retention Representative information

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$30K

$60.4K

$76K

How much do retention representative jobs pay per year?

As of Aug 21, 2026, the average yearly pay for retention representative in the United States is $60,428.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,500.00 and $73,000.00 per year, depending on experience, location, and employer.

What is a retention representative?

Retention Representatives are professionals who work to keep existing customers or clients satisfied and prevent them from leaving a company or service. They typically handle customer concerns, address issues, and offer solutions or incentives to encourage loyalty. Their goal is to build strong relationships, resolve problems quickly, and maintain high levels of customer satisfaction, ultimately reducing customer churn. Retention Representatives often work in industries like telecommunications, insurance, and subscription services.

What are the key skills and qualifications needed to thrive as a retention representative?

To thrive as a Retention Representative, you need strong customer service skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM software, call center systems, and data tracking tools is often required. Excellent communication, active listening, and resilience help candidates stand out in handling challenging customer interactions. These skills are crucial for effectively addressing concerns, maintaining customer loyalty, and achieving retention goals.

What are some common challenges faced by retention representatives, and how are they typically addressed in the workplace?

Retention Representatives often encounter challenges such as handling difficult customer conversations, managing high call volumes, and meeting retention targets. To address these, employers usually provide comprehensive training in communication, negotiation, and conflict resolution. Additionally, many teams foster a supportive environment through regular coaching, peer collaboration, and access to customer data tools that help personalize interactions. This structure not only helps representatives maintain high performance but also encourages continuous skill development and job satisfaction.

What is the difference between Retention Representative vs Customer Service Representative?

AspectRetention RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer experience in sales or customer relationsHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentCall centers, client accounts, sales-focused settingsCall centers, retail, service industries, office settings
Employer & Industry UsageTelecom, cable, subscription services, insuranceRetail, hospitality, telecom, healthcare
Search & Comparison IntentFocus on customer retention, reducing churn, upsellingHandling inquiries, resolving issues, providing information

While both roles involve customer interaction, Retention Representatives focus on maintaining customer loyalty and reducing churn, often through upselling and personalized outreach. Customer Service Representatives primarily handle inquiries and resolve issues to ensure customer satisfaction. The roles overlap in communication skills and work environments but differ in their primary objectives.

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Who are the top companies hiring for Retention Representative jobs?

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What states have the most Retention Representative jobs?

States with the most job openings for Retention Representative jobs include:

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The top searched job categories for Retention Representative jobs are:

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For Retention Representative jobs, the most frequently searched job titles are:

Retention Representative jobs near you
Infographic showing various Retention Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 65% Physical, 1% Hybrid, and 34% Remote job distribution, with an average salary of $60,428 per year, or $29.1 per hour.

Retention Representative - Career Growth

EchoStar

Chandler, AZ

$70K/yr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 7 days ago

EchoStar rating

7.1

Company rating: 7.1 out of 10

Based on 76 frontline employees who took The Breakroom Quiz

65th of 99 rated telecommunications companies

Job description

Company Summary

.

Estimated On-Target Earnings: $70,000 (hourly base pay + estimated commissions). This role offers uncapped commissions, with top earners earning $100k or more in total annual compensation! Actual earnings will vary based on individual sales performance.

Are you highly competitive, driven by financial success, and ready to turn your ambition into a potential six-figure trajectory? At EchoStar, a Fortune 250 leader, we do not just offer a job. We give you the keys to a long-term career destination right here at our Chandler facility.

At EchoStar's Chandler hub, you are joining a Fortune 250 leader built on grit, innovation, and direct reward for effort. You won't make a single cold call. Every interaction is an inbound customer looking for a reason to stay or go. If you have the empathy to defuse a tense situation and the tenacity to re-sell our value, you will thrive here. Add in a structured career progression where you have the opportunity to earn up to two promotions in your first year, and you have a clear path to build a long-term career.

This role is on-site at 350 N McClintock Dr, Chandler, AZ. 85266

Job Duties and ResponsibilitiesWhat You'll Do
  • De-escalate & Re-engage: Handle back-to-back inbound calls from customers looking to disconnect services. Defuse escalated emotions using active listening and patience.
  • Consultative Retention & Cross-Selling: Uncover the root cause of customer dissatisfaction. Frame customized, value-driven solutions based on "what's in it for them," while leveraging opportunities to cross-sell our high-growth Wireless and Broadband products.
  • Demonstrate Absolute Tenacity: Refuse to yield on the first or second objection. Systematically work through customer pushback using structured, strategic counter-offers.
  • Protect the Business with Pride: Represent the EchoStar brand with integrity, turning negative customer cycles into long-term customer loyalty.
What You Bring
  • Tenacity and Thick Skin: You do not take "no" as a final answer. You have the grit to present multiple tailored offers even when the customer starts out closed off.
  • Active Listening & Persuasion: You can read between the lines during a high-stress conversation, pull out the customer's true pain point, and reframe our services to solve it.
  • Strong Money Motivation: You are driven by the direct link between saving a customer and earning uncapped commission on top of your hourly base.
  • Reliability & Foundation: You possess a high school diploma or GED equivalent and are willing to work a full-time schedule, which often includes evening shifts, weekends, and holiday coverage.
  • No Experience Necessary: Call center or retention experience is a major asset, but not required. We teach you the exact de-escalation and negotiation frameworks you need during training. Training time is compensated at your regular base pay rate.
Compensation, Progression & Chandler Perks
  • Guaranteed Base Pay: $17.75/hour starting base rate.
  • Uncapped Commission: Direct pay-for-performance model with no limit on your earning potential.
  • Year 1 Career Pathing: Fast-track growth structure based on performance that scales your base pay as you progress:
    • Level 1 (Associate Account Executive): $17.75/hr base pay
    • Level 2 (Account Executive): $19.25/hr base pay
    • Level 3 (Senior Account Executive): $20.25/hr base pay
  • Chandler Campus Perks: High-growth Silicon Desert facility, robust peer culture, on-site games, catered achievement days, and full break room amenities.
  • Premium Benefits Package: Full medical, dental, and vision insurance; 401(k) with company match; Employee Stock Purchasing Program (ESPP); and Tuition Reimbursement
  • Exclusive Employee Perks: Complimentary DISH TV service at your home, plus steep discounts on Sling TV and Boost Mobile plans.
Skills, Experience and Requirements
  • Must have competitive spirit, determination, resilience, persuasive personality, growth mindset, and operate with integrity.
  • Full-time on-site; hours may include evenings, weekends or holidays.
  • High school diploma/GED required; Associate’s or Bachelor’s degree a plus.
  • Pre-employment screen.
  • Smartphone/device with active network connection.

Benefits:

From versatile health perks to new career opportunities, check out our benefits on our careers website.

Employment is contingent on successful completion of a pre-employment screen, to include a drug test and an acceptable driving record. Compensation listed may reflect a combination of hourly pay rate and location pay differential.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process.
EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact leaves@dish.com if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish)

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