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Retention Representative Jobs (NOW HIRING)

Centurylink

Retention Representatives

La Crosse, WI · On-site

$13/hr

CenturyLink Retention Representatives 333 N Front Street, La Crosse, WI 54601 Hiring for May 11th training class Apply online TODAY! Our Retention Representatives are an integral part of our team, as ...

EchoStar

Remote Retention Representative

Houston, TX · On-site

$34K/yr

Our award-winning Inside Sales & Retention teams excel at driving customer decisions by selling the value of EchoStar's products and services using a consultative approach. This role involves 100 ...

EchoStar

Remote Retention Representative

Dallas, TX · On-site

$34K/yr

Our award-winning Inside Sales & Retention teams excel at driving customer decisions by selling the value of EchoStar's products and services using a consultative approach. This role involves 100 ...

EchoStar

Remote Retention Representative

Atlanta, GA · On-site

$70K/yr

Our award-winning Inside Sales & Retention teams excel at driving customer decisions by selling the value of EchoStar's products and services using a consultative approach. This role involves 100 ...

EchoStar

Remote Retention Representative

Dallas, TX · On-site

$34K/yr

Our award-winning Inside Sales & Retention teams excel at driving customer decisions by selling the value of EchoStar's products and services using a consultative approach. This role involves 100 ...

EchoStar

Remote Retention Representative

Saint Louis, MO · On-site

$34K/yr

Our award-winning Inside Sales & Retention teams excel at driving customer decisions by selling the value of EchoStar's products and services using a consultative approach. This role involves 100 ...

EchoStar

Remote Retention Representative

Charlotte, NC · On-site

$70K/yr

Our award-winning Inside Sales & Retention teams excel at driving customer decisions by selling the value of EchoStar's products and services using a consultative approach. This role involves 100 ...

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Retention Representative information

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$30K

$60.4K

$76K

How much do retention representative jobs pay per year?

As of Aug 21, 2026, the average yearly pay for retention representative in the United States is $60,428.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,500.00 and $73,000.00 per year, depending on experience, location, and employer.

What is a retention representative?

Retention Representatives are professionals who work to keep existing customers or clients satisfied and prevent them from leaving a company or service. They typically handle customer concerns, address issues, and offer solutions or incentives to encourage loyalty. Their goal is to build strong relationships, resolve problems quickly, and maintain high levels of customer satisfaction, ultimately reducing customer churn. Retention Representatives often work in industries like telecommunications, insurance, and subscription services.

What are the key skills and qualifications needed to thrive as a retention representative?

To thrive as a Retention Representative, you need strong customer service skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM software, call center systems, and data tracking tools is often required. Excellent communication, active listening, and resilience help candidates stand out in handling challenging customer interactions. These skills are crucial for effectively addressing concerns, maintaining customer loyalty, and achieving retention goals.

What are some common challenges faced by retention representatives, and how are they typically addressed in the workplace?

Retention Representatives often encounter challenges such as handling difficult customer conversations, managing high call volumes, and meeting retention targets. To address these, employers usually provide comprehensive training in communication, negotiation, and conflict resolution. Additionally, many teams foster a supportive environment through regular coaching, peer collaboration, and access to customer data tools that help personalize interactions. This structure not only helps representatives maintain high performance but also encourages continuous skill development and job satisfaction.

What is the difference between Retention Representative vs Customer Service Representative?

AspectRetention RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer experience in sales or customer relationsHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentCall centers, client accounts, sales-focused settingsCall centers, retail, service industries, office settings
Employer & Industry UsageTelecom, cable, subscription services, insuranceRetail, hospitality, telecom, healthcare
Search & Comparison IntentFocus on customer retention, reducing churn, upsellingHandling inquiries, resolving issues, providing information

While both roles involve customer interaction, Retention Representatives focus on maintaining customer loyalty and reducing churn, often through upselling and personalized outreach. Customer Service Representatives primarily handle inquiries and resolve issues to ensure customer satisfaction. The roles overlap in communication skills and work environments but differ in their primary objectives.

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What cities are hiring for Retention Representative jobs?

Cities with the most Retention Representative job openings:

Who are the top companies hiring for Retention Representative jobs?

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What states have the most Retention Representative jobs?

States with the most job openings for Retention Representative jobs include:

What job categories do people searching Retention Representative jobs look for?

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What are popular job titles related to Retention Representative jobs?

For Retention Representative jobs, the most frequently searched job titles are:

Retention Representative jobs near you
Infographic showing various Retention Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 65% Physical, 1% Hybrid, and 34% Remote job distribution, with an average salary of $60,428 per year, or $29.1 per hour.

Retention Representatives

Centurylink

La Crosse, WI • On-site

$13/hr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 16 hours ago

CenturyLink rating

7.8

Company rating: 7.8 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

36th of 99 rated telecommunications companies

Job description

Company Description
CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast. Our combination of business and residential service solutions - including home and wireless voice solutions and digital television - provide innovative solutions to our customers. CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world. CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future.
Job Description
Qualifications
Additional Information
CenturyLink is Hiring! We need people like you for this position!
Hiring for May 11th training class
If you are not interested, please forward to a friend who may qualify.
For immediate consideration, please click on the link below or copy and paste into your browser:
https://sjobs.brassring.com/1033/ASP/TG/cim_jobdetail.asp?partnerid=25281&siteid=5342&AReq=20404BR
CenturyLink Retention Representatives
333 N Front Street, La Crosse, WI 54601
Hiring for May 11th training class
Apply online TODAY!
Our Retention Representatives are an integral part of our team, as they are the frontline voice to our customers. In this role, employees are responsible for interacting with customers by telephone to meet daily, weekly and monthly retention and sales goals by offering recommendations of products and services to ensure customer satisfaction and customer retention.
• Provide excellent customer service to CenturyLink customers.
• Encourage customer loyalty.
• Promote and sell CenturyLink products and services as well as Direct TV and Verizon products.
• Starting base salary $11.00/hr with the opportunity to increase to $13.00/hour after training. After training there is a Result Achieved Pay which is based on the products you sell. 100% goal amounts to $7,200 yearly!
• Training will be 8 weeks, Monday-Friday; MUST be able to attend entire training without time off!
• Great Health, Dental and Vision benefits, 401K, Tuition Aid.
• Onsite fitness center.
• For more information go to www.centurylink.com.
CenturyLink is an Equal Opportunity Employer. Any offer of employment is contingent upon the results of a pre-employment drug test and background check.
Please give me a call if you have questions!
Have a wonderful day and wishing you success!
Alberta B. Green
Sourcing Recruiter / Human Resources
22 Accent Dr, Monroe, Louisiana 71202
Office 318.855-2996
EOE Employer.
No Discrimination. We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Any offer of employment is contingent upon the results of a pre-employment drug test and background check.

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