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Retention Representative Jobs (NOW HIRING)

EchoStar

Remote Retention Rep

Columbus, OH

$34K/yr

Inside Sales & Retention Representative Base Pay: $34,000 On-Target Earnings: $70,000 ($16.00/hr base pay with uncapped commission, top earners $100k+) Are you highly competitive, motivated by ...

TruGreen

Inbound Retention Representative

Gaithersburg, MD · On-site

$30K - $54K/yr

Inbound representative is responsible for resolving concerns and presenting root cause related offers in order to retain the customer's business. Use high value saving techniques to meet product, and ...

Cox Communications

Customer Retention Rep - CCI

Tempe, AZ · On-site

$17.71 - $33.65/hr

The Customer Retention and Sales Representative is a full-time position currently working in the office. Call center hours of operation are 5am - 9pm, Mon - Fri and 6am - 7pm, Sat and Sun; shift ...

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$76K

How much do retention representative jobs pay per year?

As of Jun 7, 2026, the average yearly pay for retention representative in the United States is $60,428.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,500.00 and $73,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Retention Representatives, and how are they typically addressed in the workplace?

Retention Representatives often encounter challenges such as handling difficult customer conversations, managing high call volumes, and meeting retention targets. To address these, employers usually provide comprehensive training in communication, negotiation, and conflict resolution. Additionally, many teams foster a supportive environment through regular coaching, peer collaboration, and access to customer data tools that help personalize interactions. This structure not only helps representatives maintain high performance but also encourages continuous skill development and job satisfaction.

What is the difference between Retention Representative vs Customer Service Representative?

AspectRetention RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer experience in sales or customer relationsHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentCall centers, client accounts, sales-focused settingsCall centers, retail, service industries, office settings
Employer & Industry UsageTelecom, cable, subscription services, insuranceRetail, hospitality, telecom, healthcare
Search & Comparison IntentFocus on customer retention, reducing churn, upsellingHandling inquiries, resolving issues, providing information

While both roles involve customer interaction, Retention Representatives focus on maintaining customer loyalty and reducing churn, often through upselling and personalized outreach. Customer Service Representatives primarily handle inquiries and resolve issues to ensure customer satisfaction. The roles overlap in communication skills and work environments but differ in their primary objectives.

What are the key skills and qualifications needed to thrive as a Retention Representative, and why are they important?

To thrive as a Retention Representative, you need strong customer service skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM software, call center systems, and data tracking tools is often required. Excellent communication, active listening, and resilience help candidates stand out in handling challenging customer interactions. These skills are crucial for effectively addressing concerns, maintaining customer loyalty, and achieving retention goals.

What are Retention Representatives?

Retention Representatives are professionals who work to keep existing customers or clients satisfied and prevent them from leaving a company or service. They typically handle customer concerns, address issues, and offer solutions or incentives to encourage loyalty. Their goal is to build strong relationships, resolve problems quickly, and maintain high levels of customer satisfaction, ultimately reducing customer churn. Retention Representatives often work in industries like telecommunications, insurance, and subscription services.
More about Retention Representative jobs
What cities are hiring for Retention Representative jobs? Cities with the most Retention Representative job openings:
Who are the top companies hiring for Retention Representative jobs? The top employers for Retention Representative jobs are:
What states have the most Retention Representative jobs? States with the most job openings for Retention Representative jobs include:
What job categories do people searching Retention Representative jobs look for? The top searched job categories for Retention Representative jobs are:
What are popular job titles related to Retention Representative jobs? For Retention Representative jobs, the most frequently searched job titles are:
Retention Representative jobs near you
Infographic showing various Retention Representative job openings in the United States as of May 2026, with employment types broken down into 71% Full Time, 27% Part Time, and 2% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $60,428 per year, or $29.1 per hour.
Remote Retention Rep

Remote Retention Rep

EchoStar

Columbus, OH

$34K/yr

Other

Medical, Dental, Vision, Life, Retirement

Posted 11 days ago

EchoStar rating

6.9

Company rating: 6.9 out of 10

Based on 69 frontline employees who took The Breakroom Quiz

53rd of 76 rated telecommunications companies

Job description

Inside Sales & Retention Representative

Base Pay: $34,000

On-Target Earnings: $70,000 ($16.00/hr base pay with uncapped commission, top earners $100k+)

Are you highly competitive, motivated by results, and looking for a role where your earning potential has no limits? Our award-winning Inside Sales & Retention teams excel at driving customer decisions by selling the value of EchoStar's products and services using a consultative approach. This role involves 100% inbound calls from new and existing customers. No outbounding, no cold calling. Ever.

Must live in Ohio - in/near Columbus, Cleveland, Cincinnati, Toledo, or Akron.

Job Duties and Responsibilities

What You'll Do:

  • Field inbound customer contacts within the competitive, fast-paced production environment of a Fortune 250 company.
  • Influence customer purchasing decisions by effectively positioning our suite of TV, internet and wireless products and services.
  • Customer relationships are our most important asset, and handling every interaction with honesty and integrity is at the forefront of all we do.

What's in it for You:

  • Uncapped Earning Potential: High performers earn $100k+; elite performers earn $150k+. Your base pay is guaranteed, and your commission is limitless.
  • Career Growth: Ability to promote up to two levels in your first year, with paths to leadership and corporate roles.
  • Incredible Incentives: High-value rewards program including exciting trips & prizes.
  • Comprehensive Benefits: Paid training, time off, Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program and Tuition Reimbursement.
  • Exclusive Perks: Complimentary DISH TV as well as deep discounts on Sling TV and Boost Mobile plans.
Skills, Experience and Requirements
  • Minimum 1 year of experience in a quota-carrying sales role required.
  • Must have competitive spirit, determination, resilience, persuasive personality, growth mindset, and operate with integrity.
  • Full-time; hours may include evenings, weekends or holidays.
  • High school diploma/GED required; Associate's or Bachelor's degree a plus.
  • Pre-employment screen.
  • Smartphone/device with active network connection.
  • Home workspace with wired internet (25 Mbps download/2 Mbps upload), USB keyboard/mouse/headset/webcam, and 2+ monitors.
  • Employee responsible for all setup costs (except where required by law).

Benefits: From versatile health perks to new career opportunities, check out our benefits on our careers website.

Employment is contingent on successful completion of a pre-employment screen, to include a drug test and an acceptable driving record. Compensation listed may reflect a combination of hourly pay rate and location pay differential.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process. EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact leaves@dish.com if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications. Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English / Spanish)

Salary Ranges: Compensation: $34,000.00/Year

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