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Retention Manager Jobs in Washington (NOW HIRING)

PrideStaff

Student Retention Specialist

Washington, DC · On-site

$25/hr

Manage a caseload of adult learners to ensure consistent engagement, conducting one-on-one meetings ... Design, implement, and evaluate targeted action plans and retention initiatives aligned with ...

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Retention Manager information

What are the key skills and qualifications needed to thrive in the Retention Manager position, and why are they important?

To thrive as a Retention Manager, you need expertise in customer relationship management, data analysis, and strategy development, often supported by a degree in business, marketing, or a related field. Familiarity with CRM software, marketing automation tools, and data analytics platforms is commonly required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are standout soft skills for this position. These combined competencies ensure effective design and execution of retention strategies, driving sustained customer loyalty and business growth.

What does a Retention Manager do?

A Retention Manager is responsible for developing strategies to improve customer loyalty and reduce churn. They analyze customer data, create engagement initiatives, and collaborate with marketing and customer service teams to enhance the overall customer experience. Their goal is to build long-term relationships with customers, ensuring satisfaction and repeat business.

What are the common challenges faced by a Retention Manager, and how can they be addressed?

Retention Managers often face the challenge of identifying early signs of customer dissatisfaction and developing tailored strategies to improve engagement and loyalty. Balancing personalized outreach with scalable processes, analyzing large volumes of customer data, and collaborating across departments are typical hurdles in this role. Success often requires staying updated with industry trends, fostering strong communication channels with both customers and internal teams, and continuously testing and refining retention initiatives. By proactively addressing these challenges, Retention Managers play a crucial role in minimizing churn and supporting long-term business success.

What are popular job titles related to Retention Manager jobs in Washington? For Retention Manager jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Retention Manager jobs in Washington look for? The top searched job categories for Retention Manager jobs in Washington are:
What cities in Washington are hiring for Retention Manager jobs? Cities in Washington with the most Retention Manager job openings:
Retention Manager jobs near you
Infographic showing various Retention Manager job openings in Washington as of July 2026, with employment types broken down into 85% Full Time, 13% Part Time, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution.

Student Retention Specialist

PrideStaff

Washington, DC • On-site

$25/hr

Temporary

Re-posted 6 days ago

Job description

Join a dedicated adult education public charter school team to execute high-impact retention and outreach strategies that support adult learner persistence, engagement, and attendance outcomes.
Compensation: $25.00/Hour+ DOE 
Location: Washington, DC (Hybrid) 
Schedule: Monday - Friday, 9:00A - 5:00P
Status: Temporary, July through October 2026
Responsibilities:

  • Manage a caseload of adult learners to ensure consistent engagement, conducting one-on-one meetings to assess academic progress and address barriers to success.
  • Maintain an active on-site classroom and common area presence to conduct check-ins, reinforce attendance standards, and support onboarding milestones.
  • Execute high-volume daily outreach via phone, text, and email following an established communication cadence for absences and re-engagement.
  • Document all learner interactions, interventions, and records accurately within Salesforce, LACES, or internal student information systems.
  • Provide administrative support to the admissions team, including document verification, enrollment tracker management, and audit preparation to meet regulatory compliance requirements.
  • Generate and analyze data reports regarding recruitment, enrollment, and attendance trends to refine retention strategies.
  • Design, implement, and evaluate targeted action plans and retention initiatives aligned with institutional performance goals.


Requirements:

  • Bachelor’s degree from an accredited institution or equivalent related field experience.
  • 2–3 years of experience in academic advising, student services, counseling, or school enrollment/retention functions.
  • Strong understanding of the unique challenges faced by adult learners and non-traditional students.
  • Functioning knowledge of DCPS/DCPCS residency guidelines and procedures.
  • Proficiency with Microsoft Office, Google Suite, and CRM platforms like Salesforce (familiarity with LACES or SLED is a plus).
  • Excellent interpersonal, cross-departmental communication, and rapport-building skills with a diverse population.
  • Strong organization and time-management skills to successfully handle tight deadlines under pressure.
  • Ability to travel comfortably around Washington, DC for in-person meetings and operations.
  • Must pass a federal criminal background check.


Benefits:
For more details on PrideStaff's Benefit offerings visit: https://www.pridestaff.com/benefits

Company Description

Our mission:
Consistently provide client experiences focused on what they value most.
At PrideStaff, it’s all about you. Whether you’re an entry-level worker or a senior executive, an HR Manager or a front line supervisor, our goal is to understand what matters to you – your goals, your priorities, your success. Our locally-owned offices seek to understand your needs and track results, measure feedback, and keep it personal. Everything we do is designed to serve you better, and our ten years of being recognized as among the top 1% in the industry tell us we are doing something right!
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About PrideStaff

Sourced by ZipRecruiter

Accountability of local ownership along with the resources and expertise that the $200m national organization of PrideStaff backing us has. Therese is involved in all day-to-day operations. She leads a dynamic team of recruiters who together are focused on ensuring both clients and candidates have an exceptional experience. When you call the office, it is not unusual that Therese will answer the phone. Along with her team, she conducts interviews and helps with the hiring process. Additionally, PrideStaff’s 80+ other locations across the United States gives us resources not available to most other local staffing firms. It’s not what we say about ourselves that matters…it’s what has been said in our over 3,800 client testimonials that we’ve received over the years that matters.

Industry

Recruiting and staffing services

Company size

501 - 1,000 Employees

Headquarters location

Fresno, CA, US

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