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Retention Manager Jobs in Oregon (NOW HIRING)

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Club Manager

Bend, OR · On-site

$60K - $70K/yr

Improve conversions, referrals, retention, and former member recovery * Monitor CRM accuracy and sales performance Member Experience * Deliver an outstanding member experience every day * Resolve ...

Renewal Manager

Portland, OR · On-site

$80 - $90/hr

They will also identify opportunities for additional services and help retain customers who may be ... Manage upcoming annual and semiannual service renewals * Contact customers to confirm the correct ...

New

Use good judgment and time management in providing the time and care needed by each Future of ... Identify and implement new ways of retaining and engaging potential study participants * Complete ...

Manage and retain a book of customers typically under * Understand customer business goals and align them to platform capabilities, driving adoption through consistent adherence to established ...

New

Analyze member engagement, satisfaction, and retention trends to identify opportunities for growth ... Manage staffing plans, workloads, scheduling, budgets, and departmental priorities. * Foster a ...

Analyze member engagement, satisfaction, and retention trends to identify opportunities for growth ... Manage staffing plans, workloads, scheduling, budgets, and departmental priorities. * Foster a ...

As a Customer Success Manager II (CSM II) at Cordance, you will manage a portfolio of mid to large ... You will play a key role in driving Gross Revenue Retention (GRR) and Net Revenue Retention (NRR ...

District Manager

Portland, OR · On-site

$109K/yr

Recruit, motivate and retain a dedicated team of customer facing hourly front-line employees ... Managing physical assets including repair and maintenance systems and processes, vendor management ...

District Manager

Portland, OR · On-site

$109K/yr

Recruit, motivate and retain a dedicated team of customer facing hourly front-line employees ... Managing physical assets including repair and maintenance systems and processes, vendor management ...

Recruit, motivate and retain a dedicated team of customer facing hourly front-line employees ... Managing physical assets including repair and maintenance systems and processes, vendor management ...

Recruit, motivate and retain a dedicated team of customer facing hourly front-line employees ... Managing physical assets including repair and maintenance systems and processes, vendor management ...

District Manager

Portland, OR · On-site

$109K/yr

Recruit, motivate and retain a dedicated team of customer facing hourly front-line employees ... Managing physical assets including repair and maintenance systems and processes, vendor management ...

Account Manager

OR · On-site +1

The Account Manager is responsible for managing and retaining a block of key client accounts while supporting business growth and client satisfaction. This role serves as a trusted advisor and ...

Retail Branch Manager Position Summary The Retail Branch Manager is responsible for the overall ... Recruit, onboard, train, and retain top talent. * Foster employee engagement and maintain a ...

Showing results 41-60

Retention Manager information

What does a retention manager do?

A Retention Manager is responsible for developing strategies to improve customer loyalty and reduce churn. They analyze customer data, create engagement initiatives, and collaborate with marketing and customer service teams to enhance the overall customer experience. Their goal is to build long-term relationships with customers, ensuring satisfaction and repeat business.

What are the common challenges faced by a retention manager, and how can they be addressed?

Retention Managers often face the challenge of identifying early signs of customer dissatisfaction and developing tailored strategies to improve engagement and loyalty. Balancing personalized outreach with scalable processes, analyzing large volumes of customer data, and collaborating across departments are typical hurdles in this role. Success often requires staying updated with industry trends, fostering strong communication channels with both customers and internal teams, and continuously testing and refining retention initiatives. By proactively addressing these challenges, Retention Managers play a crucial role in minimizing churn and supporting long-term business success.

What are the key skills and qualifications needed to thrive in the retention manager position, and why are they important?

To thrive as a Retention Manager, you need expertise in customer relationship management, data analysis, and strategy development, often supported by a degree in business, marketing, or a related field. Familiarity with CRM software, marketing automation tools, and data analytics platforms is commonly required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are standout soft skills for this position. These combined competencies ensure effective design and execution of retention strategies, driving sustained customer loyalty and business growth.

What is the role of a retention manager?

A retention manager is responsible for developing strategies to improve customer loyalty and reduce churn. They analyze customer data, create engagement campaigns, and collaborate with sales and marketing teams to retain existing clients. Strong communication skills and familiarity with CRM tools are often essential for this role.

What are the most commonly searched types of Retention jobs in Oregon?

The most popular types of Retention jobs in Oregon are:

What are popular job titles related to Retention Manager jobs in Oregon?

For Retention Manager jobs in Oregon, the most frequently searched job titles are:

What cities in Oregon are hiring for Retention Manager jobs?

Cities in Oregon with the most Retention Manager job openings:

Infographic showing various Retention Manager job openings in Oregon as of August 2026, with employment types broken down into 100% Full Time. Highlights an 94% In-person, and 6% Remote job distribution.

Club Manager

Snap Fitness Bend

Bend, OR • On-site

$60K - $70K/yr

Full-time

PTO

Posted 22 days ago

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Job description

Snap Fitness Bend | Bend, OR

Snap Fitness Bend is looking for an energetic, organized, and results-driven Club Manager to lead one of our locally owned, high performing fitness clubs. This is a leadership position for someone who enjoys developing people, driving sales, creating exceptional member experiences, and wants to feel a sense of ownership in a business.

As Club Manager, you will oversee the day-to-day operations of your club while working alongside our Director of Operations to achieve membership growth, performance, and operational excellence. You'll have the opportunity to make an impact in the community and help create an environment where both members and employees thrive.

If you're passionate about fitness, leadership, customer service, and business performance we'd love to meet you!


What You'll Do-


Leadership & Team Development

  • Lead, coach, and develop a high-performing team
  • Recruit, interview, hire, onboard, and train new employees
  • Schedule staff and serve as the first point of contact for shift coverage
  • Conduct one-on-one coaching, performance reviews, and accountability conversations
  • Foster a positive, professional, and team-oriented culture
  • Ensure company policies, procedures, and standards are followed

Sales & Membership Growth

  • Achieve monthly membership and revenue goals
  • Coach staff on sales and customer service
  • Manage the sales pipeline and ensure timely lead follow-up
  • Conduct club tours and membership consultations
  • Improve conversions, referrals, retention, and former member recovery
  • Monitor CRM accuracy and sales performance

Member Experience

  • Deliver an outstanding member experience every day
  • Resolve member concerns professionally and promptly
  • Respond to member feedback, Medallia surveys, and online reviews
  • Ensure new member onboarding and appointments are completed
  • Build lasting relationships that improve member retention

Club Operations

  • Oversee all daily club operations
  • Maintain exceptional cleanliness and presentation standards
  • Complete facility walkthroughs and preventative maintenance
  • Coordinate equipment repairs and maintenance requests
  • Monitor inventory and submit supply requests
  • Ensure compliance with all Snap Fitness operational and safety standards

Personal Training & Growth

  • Support personal training sales and member engagement
  • Help trainers grow their business and client base
  • Monitor wellness session completion and personal training performance
  • Promote small group training and additional fitness services

Administrative Responsibilities

  • Monitor club KPIs and business performance
  • Review membership, billing, retention, and reports
  • Maintain accurate employee and member records
  • Participate in leadership meetings and ongoing professional development

What We're Looking For

We're looking for someone who is:

  • A natural leader who enjoys coaching and developing others
  • Highly organized with strong attention to detail
  • Goal-oriented and motivated by achieving measurable results
  • Comfortable having difficult conversations and holding others accountable
  • Excellent at building relationships with members and staff
  • Positive, professional, and dependable
  • Able to prioritize multiple responsibilities


Qualifications

  • 2+ years of leadership or management experience
  • Sales and customer service experience
  • Experience leading and developing employees
  • Strong communication and organizational skills
  • Experience in fitness, hospitality, retail, or service industries 
  • Experience with CRM or membership management software 

Performance Expectations

Club Managers are responsible for the success of their location and are measured on:

  • Membership growth
  • Member retention
  • Sales and conversion rates
  • Lead follow-up and appointments
  • Member satisfaction (Medallia/NPS)
  • Google Reviews
  • Consultation completions
  • Staff development and retention
  • Club cleanliness and operational standards

Why Join Snap Fitness Bend?

  • Locally owned and operated with a strong team culture
  • Opportunity for professional growth and advancement
  • Ongoing leadership development and coaching
  • Work alongside Director of Operations and Ownership
  • Make a meaningful impact on your community's health and wellness
  • Competitive pay
  • Bonus opportunities based on club performance
  • Complimentary gym membership