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Retail Store Operations Manager Jobs in Springfield, VA

PetSmart

Retail Operations Manager

Springfield, VA

Retail Operations Manager About Life at PetSmart Our associates are the heart of Team PetSmart ... Overall Store Experience: * Accountable for and provides oversight for the healthcare of store ...

PetSmart

Retail Operations Manager

Oxon Hill, MD · On-site

Retail Operations Manager About Life at PetSmart Our associates are the heart of Team PetSmart ... Overall Store Experience: * Accountable for and provides oversight for the healthcare of store ...

PetSmart

Retail Operations Manager

Oxon Hill, MD

Retail Operations Manager About Life at PetSmart Our associates are the heart of Team PetSmart ... Overall Store Experience: * Accountable for and provides oversight for the healthcare of store ...

PetSmart

Retail Operations Manager

Oxon Hill, MD

Retail Operations Manager About Life at PetSmart Our associates are the heart of Team PetSmart ... Overall Store Experience: * Accountable for and provides oversight for the healthcare of store ...

PetSmart

Retail Operations Manager

Springfield, VA · On-site

Retail Operations Manager About Life at PetSmart Our associates are the heart of Team PetSmart ... Overall Store Experience: * Accountable for and provides oversight for the healthcare of store ...

PetSmart

Retail Operations Manager

Springfield, VA

Retail Operations Manager About Life at PetSmart Our associates are the heart of Team PetSmart ... Overall Store Experience: * Accountable for and provides oversight for the healthcare of store ...

PetSmart

Retail Operations Manager

Oxon Hill, MD · On-site

Retail Operations Manager About Life at PetSmart Our associates are the heart of Team PetSmart ... Overall Store Experience: * Accountable for and provides oversight for the healthcare of store ...

PetSmart

Retail Operations Manager

Oxon Hill, MD

Retail Operations Manager About Life at PetSmart Our associates are the heart of Team PetSmart ... Overall Store Experience: * Accountable for and provides oversight for the healthcare of store ...

PetSmart

Retail Operations Manager

Springfield, VA

Retail Operations Manager About Life at PetSmart Our associates are the heart of Team PetSmart ... Overall Store Experience: * Accountable for and provides oversight for the healthcare of store ...

PetSmart

Retail Operations Manager

Oxon Hill, MD

Retail Operations Manager About Life at PetSmart Our associates are the heart of Team PetSmart ... Overall Store Experience: * Accountable for and provides oversight for the healthcare of store ...

PetSmart

Retail Operations Manager

Springfield, VA

Retail Operations Manager About Life at PetSmart Our associates are the heart of Team PetSmart ... Overall Store Experience: * Accountable for and provides oversight for the healthcare of store ...

PetSmart

Retail Operations Manager

Oxon Hill, MD · On-site

$19.82 - $36.47/hr

Retail Operations Manager About Life at PetSmart Our associates are the heart of Team PetSmart ... Overall Store Experience: * Accountable for and provides oversight for the healthcare of store ...

PetSmart

Retail Operations Manager

Springfield, VA · On-site

$17.18 - $29.50/hr

Retail Operations Manager About Life at PetSmart At PetSmart, Anything for Pets begins with our ... Overall Store Experience: * Accountable for and provides oversight for the healthcare of store ...

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Retail Store Operations Manager information

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How much do retail store operations manager jobs pay per hour?

As of Jul 17, 2026, the average hourly pay for retail store operations manager in Springfield, VA is $23.89, according to ZipRecruiter salary data. Most workers in this role earn between $18.08 and $27.88 per hour, depending on experience, location, and employer.

What are some common challenges faced by Retail Store Operations Managers, and how can they effectively address them?

Retail Store Operations Managers often encounter challenges such as maintaining high employee morale during busy periods, ensuring inventory accuracy, and meeting sales targets amidst fluctuating customer demand. To address these, managers can implement regular team meetings to foster communication, utilize inventory management systems for greater accuracy, and set clear, achievable goals aligned with broader company objectives. Building strong relationships with staff and providing ongoing training also help in creating a motivated team that can adapt to changing retail environments.

What are the key skills and qualifications needed to thrive as a Retail Store Operations Manager, and why are they important?

To thrive as a Retail Store Operations Manager, you need strong leadership abilities, retail management experience, and a good understanding of inventory control and sales strategies, often supported by a degree in business or a related field. Familiarity with point-of-sale (POS) systems, inventory management software, and scheduling tools is typically required. Excellent communication, problem-solving, and customer service skills make someone stand out in this position. These skills and qualities are crucial for effectively leading teams, optimizing store performance, and ensuring a positive shopping experience for customers.

What does a Retail Store Operations Manager do?

A Retail Store Operations Manager oversees the daily activities and overall functioning of a retail store. Their responsibilities include managing staff, ensuring customer satisfaction, maintaining inventory levels, and implementing store policies and procedures. They also handle scheduling, budgeting, and sales performance analysis. The goal is to achieve operational efficiency and drive sales growth while delivering a positive shopping experience for customers.
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Retail Store Operations Manager jobs near you
Infographic showing various Retail Store Operations Manager job openings in Springfield, VA as of July 2026, with employment types broken down into 82% Full Time, 15% Part Time, 1% Temporary, and 2% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $49,692 per year, or $23.9 per hour.
STORE OPERATIONS ADMINISTRATOR

STORE OPERATIONS ADMINISTRATOR

Bassett Furniture

Falls Church, VA

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 21 days ago

Bassett Furniture Industries rating

5.7

Company rating: 5.7 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

38th of 46 rated furniture manufacturers

Job description


Bassett Furniture – Store Operations Administrator

Customer Service Opportunity | Hourly | Entry Level

The Store Operations Administrator (SOA) is responsible for assisting the manager in the daily operations of the Bassett Home Furnishings retail location, so that the store’s financial objectives, customer experience, and daily tasks are consistently achieved. Our SOAs work with customers to arrange payment for merchandise, provide follow up on customer service issues, schedules deliveries, respond to post delivery and service surveys, as well as provide information on many other issues and questions. They ensure adherence to the Bassett standard in the following areas: customer relations, administrative functions, operational processes, and systems. The ideal candidate must possess a true passion for customer service.

Necessary experience/skills/education/abilities

  • · Retail experience is a plus, but not required;
  • · Conflict and problem resolution skills;
  • · Organizational and time management skills;
  • · Commitment to Bassett’s Vision and Values at all times;
  • · Valid driver’s license and a maintained clear and safe driving record;
  • · Work as a team with an enthusiastic attitude;
  • · Effectively communicate with customer, co-workers, and management;
  • · Read, understand and write the English language;
  • · Utilize Windows based software, including Word and Excel;
  • · Navigate and utilize applicable Bassett systems;
  • · Occasionally lift and/or pull up to 25 pounds;
  • · Occasionally bend or reach overhead;

Essential Functions

  • · Assist design consultants with order entry, cash management, and financing applications.
  • · Assist ordering parts for customers such as arm caps, table legs, hardware, etc.
  • · Direct administrative functions, including management and maintenance of: Petty cash reconciliation, along with reimbursement and balancing of the cash drawer.
  • · Assist with sales order entry auditing using the daily transaction report.
  • · Work directly with customers to understand, troubleshoot, and resolve post purchase service concerns.
  • · Schedule customer deliveries, service calls and conducting customer satisfaction surveys.
  • · Processing service orders and maintain communication with customer on service status.
  • · Receive purchase orders for parts or store pick-ups.
  • · Audit and approve daily business folders and ensuring cash balancing to include all necessary supporting documentation is sent to the Retail Accounting Team including deposits and payments, in conjunction with store manager.
  • · Manage operational processes and practices, including: Store expense control, warehouse procedures, inventory accuracy, and building maintenance.
  • · Establish relationship and open communication with human resources, distributions centers, visual team, corporate customer care, accounting, etc.
  • · Perform other operational duties as assigned;
  • · Maintain satisfactory time and attendance.
  • · Collaborate with the store manager, regional visual and warehouse operations to assist with facilitation of floor moves and ensure adherence to the floor set guide and visual standards.
  • · Awareness of merchandising and marketing for new merchandise tagging and tagging updates.

Benefits include:

  • · Paid training
  • · Health/Dental/Vision coverage
  • · Life Insurance
  • · 401(k) plan with company match
  • · Tuition assistance
  • · Paid time off
  • · Generous Employee Discounts
  • · Work in a State-of-the Art Showroom
  • · Opportunity for growth and advancement.

Bassett Furniture Industries is an equal opportunity and affirmative action employer and does not discriminate against any applicant for employment because of race, color, religion, sex, national origin, disability, age, veterans status or other protected category. Bassett is dedicated to ensuring that qualified applicants are employed and that employees are treated consistently during employment, without regard to their race, color, religion, sex, national origin, disability, age, veterans status or other protected category. EEO/AA-M/F/V/D

IND1 #ZR #LI-RS1


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