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Retail Store Operations Manager Jobs in Springfield, IL

Burlington

Operations Service Manager

Springfield, IL

$23.75 - $31.65/hr

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...

Ollie's

Retail Co-Store Manager

Springfield, IL

$50K - $55K/hr

The Co Team Leader is required to provide leadership for the successful operation of the entire ... Primary Responsibilities * Assist the Store Team Leader with managing payroll budgets, expenses ...

Walgreens

Pharmacy Operations Manager

Springfield, IL · On-site

Assists and supports Store Manager and Pharmacy Manager in analyzing and seeking to improve ... Builds and sustains relationships with retail partnerships. People & Performance Management * Leads ...

Walgreens

Pharmacy Operations Manager

Springfield, IL · On-site

Assists and supports Store Manager and Pharmacy Manager in analyzing and seeking to improve ... Builds and sustains relationships with retail partnerships. People & Performance Management * Leads ...

Walgreens

Pharmacy Operations Manager

Springfield, IL · On-site

Assists and supports Store Manager and Pharmacy Manager in analyzing and seeking to improve ... Builds and sustains relationships with retail partnerships. People & Performance Management * Leads ...

Walgreens

Pharmacy Operations Manager

Springfield, IL · On-site

Assists and supports Store Manager and Pharmacy Manager in analyzing and seeking to improve ... Builds and sustains relationships with retail partnerships. People & Performance Management * Leads ...

Citi Trends

Assistant Manager

Springfield, IL · On-site

... store operations and business needs. Qualifications * High school diploma or equivalent required * 2-4 years of experience as an Assistant Manager or similar retail leadership role * 3-5 years of ...

Citi Trends

Assistant Manager

Springfield, IL · On-site

... store operations and business needs. Qualifications * High school diploma or equivalent required * 2-4 years of experience as an Assistant Manager or similar retail leadership role * 3-5 years of ...

fas mart

Floating Store Manager

Springfield, IL · On-site

$44K/yr

Retail or food management experience preferred. * Willingness to lead by example in all aspects of store operations , including cleaning, upselling, and frontline service. * Strong communication ...

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How much do retail store operations manager jobs pay per hour?

As of Jun 22, 2026, the average hourly pay for retail store operations manager in Springfield, IL is $22.67, according to ZipRecruiter salary data. Most workers in this role earn between $17.16 and $26.44 per hour, depending on experience, location, and employer.

What are some common challenges faced by Retail Store Operations Managers, and how can they effectively address them?

Retail Store Operations Managers often encounter challenges such as maintaining high employee morale during busy periods, ensuring inventory accuracy, and meeting sales targets amidst fluctuating customer demand. To address these, managers can implement regular team meetings to foster communication, utilize inventory management systems for greater accuracy, and set clear, achievable goals aligned with broader company objectives. Building strong relationships with staff and providing ongoing training also help in creating a motivated team that can adapt to changing retail environments.

What are the key skills and qualifications needed to thrive as a Retail Store Operations Manager, and why are they important?

To thrive as a Retail Store Operations Manager, you need strong leadership abilities, retail management experience, and a good understanding of inventory control and sales strategies, often supported by a degree in business or a related field. Familiarity with point-of-sale (POS) systems, inventory management software, and scheduling tools is typically required. Excellent communication, problem-solving, and customer service skills make someone stand out in this position. These skills and qualities are crucial for effectively leading teams, optimizing store performance, and ensuring a positive shopping experience for customers.

What does a Retail Store Operations Manager do?

A Retail Store Operations Manager oversees the daily activities and overall functioning of a retail store. Their responsibilities include managing staff, ensuring customer satisfaction, maintaining inventory levels, and implementing store policies and procedures. They also handle scheduling, budgeting, and sales performance analysis. The goal is to achieve operational efficiency and drive sales growth while delivering a positive shopping experience for customers.
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Retail Store Operations Manager jobs near you

Assistant Manager (Springfield, IL)

Ace Retail Group

Springfield, IL • On-site

Full-time

Posted 10 days ago

Job description

About Ace Retail Group
Ace Retail Group (ARG), is a division of Ace Hardware Corporation that owns and operates several Ace brands, including Westlake Ace, Great Lakes Ace, Buikema's Ace, Outer Banks Ace, Dennis Company, and Breed & Company. ARG is one of the largest hardware retailers in the United States and has two headquarters located in Lenexa, KS and Farmington Hills, MI. ARG's origins date back over a century and operates over 250 neighborhood stores located throughout the United States. Great people make ARG stand out in our industry, and we are looking for individuals who strive for personal and professional growth, and who want to work with a company founded on (and still led by) our solid Core Values of: Winning, Excellence, Love, Integrity, Gratitude, Humility and Teamwork.
General Job Summary
The Assistant Manager, Operations manages overall store operations and the achievement of company goals and directives.
Essential Duties and Responsibilities
Customer Service
  • Provide positive representation of Westlake Ace Hardware.
  • Proactively assist customers in solving problems.
  • Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store.
  • Provide a friendly, outgoing demeanor; work well with customers as well as associates.
  • Ensure all calls and pages are answered promptly, courteously and effectively.
  • Handle customer complaints. Work to resolve problems with the customer and have Westlake's best interest taken into consideration.
  • Possess excellent product knowledge and knowledge of store layout and location of products.

Store Operations
  • Ensure a positive, professional and safe work environment for all associates.
  • Supervise the "general operations" of the entire store.
  • Responsible for opening and closing the store.
  • Assist with the implementation of Store Support Center programs.
  • Ensure successful Loss Prevention, Safety and Internal Audits.
  • Work with General Manager and Assistant Manager - Merchandising on all aspects of running the store.
  • Participate in weekly management staff meetings.
  • Communicate issues to the appropriate Store Support Center department with General Manager approval.
  • Assist with special projects within the district as set forth by the District Manager.
  • Implement new Standard Operating Procedures into store execution.
  • Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise areas.
  • Ensure that weekly price changes and label updates are completed timely and accurately.
  • Oversee all cashiering functions including training, maintenance, audits, and reports.
  • Manage and direct preventative maintenance and repairs in order to maximize and protect all physical assets (i.e. building, fixtures and equipment).
  • Visit competition to be familiar with what they are doing.
  • Perform all other duties as assigned.

Inventory & Merchandising
  • Assist to ensure forklift operations and receiving is completed in a safe and efficient way.
  • Assist to ensure receiving, checking in and stocking of merchandise adheres to best practices and Standard Operating Procedures.
  • Responsible for maintenance of back stock levels.
  • Assist to ensure that cycle counts and negative on hand reports are completed timely and accurately.
  • Assist in ordering and maintaining desirable product inventory levels to ensure in-stocks and store profitability.
  • Assist with merchandise resets throughout the store.
  • Assist to ensure all signage is current in the store.
  • Assist in presenting a clean and orderly sales floor, including end caps and promotional and incremental merchandising.

Hiring & Training of Associates
  • Assist in training of all associates.
  • Actively recruit and promote the advancement of Westlake Ace associates.
  • Assist in hiring, training, scheduling, reviewing, rewarding and coaching Head Cashiers and Cashiers with the approval of the General Manager.

Leadership
  • Manage all aspects of store operations in the absence of the General Manager.
  • Lead by example; be approachable by all associates and customers.
  • Participate in store meetings.
  • Communicate any merchandising, cost control or sales idea to the General Manager for follow up.
  • Prepare and challenge yourself for future advancement.

Other Essential Requirements
Ability to exhibit and incorporate our Core Values into daily decisions and interactions with others:
  • WINNING - In business, money is the score. To win, we must perform, compete, and have fun. At Ace, we win through people- our strength is being helpful.
  • EXCELLENCE - Excellence honors God and inspires people. We aspire to be the best, to continuously improve and to inspire others by giving the team our very best.
  • LOVE - Love the people, love the work and love the results.
  • INTEGRITY - For Ace to win, we need to be able to trust each other. And trust will require us to be honest, reliable, caring, of high character and of unquestioned ethics.
  • GRATITUDE - We recognize that we are blessed to be in the business of serving others.
  • HUMILITY - We strive for greatness with a humble, modest and respectful attitude.
  • TEAMWORK - We will fight the natural tendency for control and credit in favor of collaboration and mutual success, recognizing that...Together, we are Ace.

Minimum Skills, Requirements and Qualifications
  • High School or GED equivalent.
  • Previous retail management experience preferred. Hardware experience preferred.
  • Standing, walking, lifting (up to 25lbs) and climbing.

Compensation Details
Starting pay $18.00 per hour.
For a full list of benefits and open positions, please visit us at: https://acehardware.wd1.myworkdayjobs.com/en-US/ARG_External
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Equal Opportunity Employer
Ace Retail Group is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military discharge, or any other action covered by federal or state laws.

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