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Retail Store Operations Manager Jobs in California

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Retail Store Operations Manager information

What are some common challenges faced by Retail Store Operations Managers, and how can they effectively address them?

Retail Store Operations Managers often encounter challenges such as maintaining high employee morale during busy periods, ensuring inventory accuracy, and meeting sales targets amidst fluctuating customer demand. To address these, managers can implement regular team meetings to foster communication, utilize inventory management systems for greater accuracy, and set clear, achievable goals aligned with broader company objectives. Building strong relationships with staff and providing ongoing training also help in creating a motivated team that can adapt to changing retail environments.

What are the key skills and qualifications needed to thrive as a Retail Store Operations Manager, and why are they important?

To thrive as a Retail Store Operations Manager, you need strong leadership abilities, retail management experience, and a good understanding of inventory control and sales strategies, often supported by a degree in business or a related field. Familiarity with point-of-sale (POS) systems, inventory management software, and scheduling tools is typically required. Excellent communication, problem-solving, and customer service skills make someone stand out in this position. These skills and qualities are crucial for effectively leading teams, optimizing store performance, and ensuring a positive shopping experience for customers.

What does a Retail Store Operations Manager do?

A Retail Store Operations Manager oversees the daily activities and overall functioning of a retail store. Their responsibilities include managing staff, ensuring customer satisfaction, maintaining inventory levels, and implementing store policies and procedures. They also handle scheduling, budgeting, and sales performance analysis. The goal is to achieve operational efficiency and drive sales growth while delivering a positive shopping experience for customers.
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What cities in California are hiring for Retail Store Operations Manager jobs? Cities in California with the most Retail Store Operations Manager job openings:
Retail Store Operations Manager jobs near you

Retail Service and Operations Manager

goodwillsocal

Los Angeles, CA

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 29 days ago

Job description

Lead with Purpose. Drive Service and Operational Excellence.


Goodwill Southern California is seeking a Retail Service & Operations Manager to help lead one of our retail stores, boutiques, or attended donation centers. Under the direction of the Site Manager, this role ensures seamless operations, outstanding customer and donor experiences, and strong team performance — all while advancing our mission of Transforming Lives Through the Power of Work.

What You’ll Do:

  • Partner with the Site Manager to achieve store goals in sales, production, customer service, payroll, safety, and expense control.

  • Act as Manager-on-Duty, overseeing store operations including opening, closing, and cash management.

  • Lead, train, and coach Ambassadors to deliver exceptional customer and donor experiences that reflect our RISE values (Respect, Integrity, Service, Excellence).

  • Maintain compliance with safety, loss prevention, and operational standards.

  • Oversee merchandising, colorizing, signage, and sales floor presentation to meet company guidelines.

  • Support donation processing, backroom organization, and production goals.

  • Assist with GATR/GADD, CRM programs, and other engagement initiatives.

  • Ensure the store environment is clean, safe, and aligned with brand standards.

  • Work flexible shifts, including nights, weekends, holidays, and occasional nearby location support.

What You Bring:

  • 2–4 years of supervisory experience in retail or a customer-focused operations role.

  • Proven ability to manage performance, drive results, and coach diverse teams.

  • High school diploma or GED required; college coursework preferred.

  • Strong communication, problem-solving, and organizational skills.

  • Experience with POS systems, Microsoft Outlook, Excel, and HRIS/timekeeping systems.

  • Bilingual (Spanish/English) preferred.

Why You’ll Love It Here:

  • Mission-driven culture with purpose and community impact.

  • Opportunities for growth within a thriving retail enterprise.

  • Collaborative, values-based environment that recognizes and rewards excellence.

What's in it for you:

  • Hourly Rate: 19.87
  • Discount at Goodwill Socal retail locations
  • Goodwill Perks: Discounts on dining, retail, theme parks and movies
  • Employee Assistance Program: Mental and physical wellness, financial and legal resources and career and education partners

Full-time Positions are eligible for:

  • Medical, dental, vision insurance
  • Flexible Spending Account - FSA
  • Life insurance
  • 403(b) retirement plan
  • Paid time off (PTO) 
  • Tuition Reimbursement

Join our team and help shape the Goodwill experience — where great service meets meaningful impact.

Apply