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Retail Operations Associate Jobs in Massachusetts

Eastern Bank

Operations Associate

Medford, MA

$24.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Operations Associate maintains primary responsibility for all operational elements of a small ... Fully skilled in both sales and transactional capacities, incumbents also directly service retail ...

Eastern Bank

Operations Associate

North Andover, MA

$24.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Operations Associate maintains primary responsibility for all operational elements of a small ... Fully skilled in both sales and transactional capacities, incumbents also directly service retail ...

Eastern Bank

Operations Associate

Medford, MA · On-site

$24.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Operations Associate maintains primary responsibility for all operational elements of a small ... Fully skilled in both sales and transactional capacities, incumbents also directly service retail ...

Eastern Bank

Operations Associate

North Andover, MA · On-site

$24.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Operations Associate maintains primary responsibility for all operational elements of a small ... Fully skilled in both sales and transactional capacities, incumbents also directly service retail ...

ALO

Operations Associate (Part-Time) - Seaport

Boston, MA · On-site

$17 - $19/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Move dynamically on the retail floor to assess and fulfill the needs of the business, team and ... Operations Associate Qualifications * 1+ years prior work experience in a client-centric, sales ...

MDAEdge

Retail Operations Analyst

Boston, MA · On-site

Job Summary : MDAEdge is a company focused on retail operations, seeking a Retail Operations ... Associate's + 6 years; High School + 7 years. • Strong background in retail and a solid ...

PetSmart

Retail Operations Lead

Westfield, MA · On-site

$16.25 - $19.75/hr

  • Medical

  • Retirement

  • PTO

Associate discounts * Tuition Assistance * Career pathing * Development opportunities Job Summary PetSmart's Process Lead (Retail Operations Lead) has shared responsibility to drive operational ...

PetSmart

Retail Operations Lead

Westfield, MA · On-site

$16.25 - $19.75/hr

  • Medical

  • Retirement

  • PTO

Associate discounts * Tuition Assistance * Career pathing * Development opportunities Job Summary PetSmart's Process Lead (Retail Operations Lead) has shared responsibility to drive operational ...

PetSmart

Retail Operations Lead

Westfield, MA

$16.25 - $19.75/hr

  • Medical

  • Retirement

  • PTO

Associate discounts * Tuition Assistance * Career pathing * Development opportunities Job Summary PetSmart's Process Lead (Retail Operations Lead) has shared responsibility to drive operational ...

PetSmart

Retail Operations Lead

Bellingham, MA

$16 - $19.50/hr

  • Medical

  • Retirement

  • PTO

Associate discounts * Tuition Assistance * Career pathing * Development opportunities Job Summary PetSmart's Process Lead (Retail Operations Lead) has shared responsibility to drive operational ...

PetSmart

Retail Operations Lead

Bellingham, MA

$16 - $19.50/hr

  • Medical

  • Retirement

  • PTO

Associate discounts * Tuition Assistance * Career pathing * Development opportunities Job Summary PetSmart's Process Lead (Retail Operations Lead) has shared responsibility to drive operational ...

PetSmart

Retail Operations Lead

Westfield, MA · On-site

$16.25 - $19.75/hr

  • Medical

  • Retirement

  • PTO

Associate discounts * Tuition Assistance * Career pathing * Development opportunities Job Summary PetSmart's Process Lead (Retail Operations Lead) has shared responsibility to drive operational ...

PetSmart

Retail Operations Lead

Westfield, MA

$16.25 - $19.75/hr

  • Medical

  • Retirement

  • PTO

Associate discounts * Tuition Assistance * Career pathing * Development opportunities Job Summary PetSmart's Process Lead (Retail Operations Lead) has shared responsibility to drive operational ...

PetSmart

Retail Operations Lead

Westfield, MA

$16.25 - $19.75/hr

  • Medical

  • Retirement

  • PTO

Associate discounts * Tuition Assistance * Career pathing * Development opportunities Job Summary PetSmart's Process Lead (Retail Operations Lead) has shared responsibility to drive operational ...

PetSmart

Retail Operations Lead

Bellingham, MA

$16 - $19.50/hr

  • Medical

  • Retirement

  • PTO

Associate discounts * Tuition Assistance * Career pathing * Development opportunities Job Summary PetSmart's Process Lead (Retail Operations Lead) has shared responsibility to drive operational ...

PetSmart

Retail Operations Lead

Bellingham, MA · On-site

$16 - $19.50/hr

  • Medical

  • Retirement

  • PTO

Associate discounts * Tuition Assistance * Career pathing * Development opportunities Job Summary PetSmart's Process Lead (Retail Operations Lead) has shared responsibility to drive operational ...

PetSmart

Retail Operations Lead

Bellingham, MA · On-site

$16 - $19.50/hr

  • Medical

  • Retirement

  • PTO

Associate discounts * Tuition Assistance * Career pathing * Development opportunities Job Summary PetSmart's Process Lead (Retail Operations Lead) has shared responsibility to drive operational ...

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Showing results 21-40

All JobsRetail Operations Associate JobsRetail Operations Associate Jobs in Massachusetts

Retail Operations Associate information

See Massachusetts salary details

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How much do retail operations associate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for retail operations associate in Massachusetts is $20.13, according to ZipRecruiter salary data. Most workers in this role earn between $17.84 and $23.89 per hour, depending on experience, location, and employer.

What is a retail operations associate?

Retail Operations Associates are employees responsible for supporting the daily functions of a retail store. Their main duties typically include stocking shelves, assisting customers, operating cash registers, maintaining store cleanliness, and helping with inventory management. They play a key role in ensuring that the store runs smoothly and that customers have a positive shopping experience. Retail Operations Associates often work closely with store managers and other team members to meet sales goals and uphold store standards.

What are the key skills and qualifications needed to thrive as a retail operations associate?

To thrive as a Retail Operations Associate, you need strong customer service abilities, attention to detail, and basic math skills, often supported by a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and cash handling procedures is commonly required. Excellent communication, teamwork, and problem-solving skills help associates provide a positive shopping experience and resolve issues efficiently. These skills are vital to ensure smooth store operations, accurate transactions, and high customer satisfaction.

What are some common challenges faced by retail operations associates, and how can they be effectively managed?

Retail Operations Associates often encounter challenges such as managing high customer volumes during peak hours, keeping inventory accurately stocked, and balancing multiple tasks under time constraints. Effective time management, clear communication with team members, and familiarity with store protocols can help mitigate these challenges. Many stores provide ongoing training and encourage collaboration, enabling associates to quickly adapt and support each other during busy periods.

What is the difference between Retail Operations Associate vs Retail Sales Associate?

AspectRetail Operations AssociateRetail Sales Associate
Primary FocusManaging store operations, inventory, and logisticsAssisting customers, selling products, and customer service
Required SkillsInventory management, organizational skills, basic administrative tasksCustomer service, communication, product knowledge
Work EnvironmentBack-end store operations, stockrooms, administrative areasSales floor, customer interaction areas
Common Employer UsageRetail chains, supermarkets, department storesClothing stores, electronics, specialty retail

While both roles are essential in retail, Retail Operations Associates focus on store logistics and management, whereas Retail Sales Associates primarily engage with customers to drive sales. Understanding these differences helps job seekers target the right positions based on their skills and career goals.

What are the most commonly searched types of Retail Operations jobs in Massachusetts? The most popular types of Retail Operations jobs in Massachusetts are:
What are popular job titles related to Retail Operations Associate jobs in Massachusetts? For Retail Operations Associate jobs in Massachusetts, the most frequently searched job titles are:
What job categories do people searching Retail Operations Associate jobs in Massachusetts look for? The top searched job categories for Retail Operations Associate jobs in Massachusetts are:
What cities in Massachusetts are hiring for Retail Operations Associate jobs? Cities in Massachusetts with the most Retail Operations Associate job openings:
Retail Operations Associate jobs near you
Infographic showing various Retail Operations Associate job openings in Massachusetts as of August 2026, with employment types broken down into 87% Full Time, 10% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $41,876 per year, or $20.1 per hour.

Operations Associate

Eastern Bank

Medford, MA

$24.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago

Eastern Bank rating

8.3

Company rating: 8.3 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

47th of 171 rated banks

Job description

 Starting Rate: $24.50 

Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information.

The Operations Associate maintains primary responsibility for all operational elements of a small to mid-sized office.  Operational responsibilities include, but are not limited to, cash vault and ATM management, managing negotiable instruments, adhering to compliance and security requirements, routine cash drawer audits, executing on quality control processes around new account opening, and other such branch activities.  Fully skilled in both sales and transactional capacities, incumbents also directly service retail branch customers as needed.

Responsibilities:

Maintains primary responsibility for all operational elements of a small to mid-sized banking office by:

  • Managing the branch cash vault to within prescribed limits and serving as the vault custodian.  Must master the use of the bank's cash forecasting system. 
  • Serving as the branch's ATM custodian; ensures it remains stocked, functional, and is balanced daily.
  • Auditing all negotiable instruments, cash drawers, foreign currency (if applicable) and related logs to ensure adherence to defined policies and procedures.
  • Responsible for all operational components in the branch such as balancing and researching cash errors, filing necessary BSA forms, compliance and security elements
  • Stays abreast of all compliance and security requirements and implements processes within the branch to ensure regular adherence.
  • Routinely reviews new account opening documentation, to include some that is more complex (i.e. corporate resolutions, business customer profiles, businesses designated as high-risk, etc.) to ensure adherence to bank policies and procedures

Incumbents in this position are skilled in both sales and transactional capacities and personally service all customers by:

  • Opening deposit accounts and taking loan applications for various lending units 
  • Closing consumer loans 
  • Making referrals to other bank business lines and third-party partners
  • Handling routine account maintenance and other servicing issues
  • Processing monetary transactions such as cashing checks, making deposits, selling monetary instruments, buying/selling foreign currency, processing credit card cash advances

Maintaining safe deposit records properly to include contracts, access slips and assisting customers with access to safe deposit boxes (if applicable).

Problem Solving and Decision Making:

Balancing policy and procedure with appropriate judgement, makes decisions that are mutually beneficial to the bank and the customer.  If written policy is unclear or there is any uncertainty, the Operations Associate should seek guidance from his/her Assistant Branch Manager, Branch Manager, Regional Manager, or if necessary, Retail Administration

Qualifications:

  • Incumbent must have the ability to work independently, multi-tasking in a fast-paced environment.  Individual should be an outgoing self-starter and be technically literate.
  • Enthusiastic individuals with strong interpersonal skills and a desire to be in the 'customer service' business are ideal candidates for this role.  Basic business acumen and professionalism are also required. Strong written and verbal communication skills are critical, as are the ability to build relationships and strong alliances across the organization and to quickly learn all there is to know about the products and services offered by the bank. 

Working Conditions:

  • Ability to stand and remain standing for up to five hours at a time without a break. 
  • May be required to lift and/or move coin/currency bags weighing 25-30 pounds.
At Eastern Bank, we pride ourselves on supporting our employees by offering tremendous opportunity for individual growth. As an inclusive company, we work to ensure that our valued employees are treated fairly, recognized for their individuality, and encouraged to reach their fullest potential. These values have earned us a reputation as a great place to work and provide a strong reason why you should consider a career with us. We are proud to offer comprehensive compensation plans and a benefits program called Total Rewards that includes medical, dental, vision, life and disability insurance, retirement, vacation and tuition reimbursement.

Eastern Bank is an equal opportunity employer.  All job applicants will be considered for employment without regard to race, color, religious creed, national origin, sex, sexual orientation, gender identity, genetic information, military service, age, ancestry, or disability.

At Eastern Bank, we are dedicated to building a diverse, equitable, inclusive and authentic workplace. If you're excited about this role but your experience doesn't fully align with every qualification, we still encourage you to apply! You may be just the right candidate for this position or others across the company. Our Recruitment team is waiting to chat with YOU.

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