Retail Operations Assistant Jobs in Massachusetts

Company Overview | About Hotli Inc. / 36Samplesale

At Hotli Inc. / 36Samplesale, we believe every great product deserves a second life. Headquartered in Boston, we're a fast-growing retail company combining livestream e-commerce, reverse logistics, and digital innovation. Through platforms like Whatnot, TikTok, and Shopify, we connect thousands of customers with exciting deals in real time.

We're not traditional retail. We're a creative, open, and data-driven team where ideas move fast and collaboration happens every day. At Hotli, we value integrity, respect, and agility. We celebrate diversity, encourage curiosity, and believe in building a workplace where everyone can do their best work.

If you're passionate about operations, livestream e-commerce, and building the future of commerce, you'll find a home here — where precision meets purpose and "Second Chances become First Choices."

Whatnot: @36samplesale | @36samplesale_active | @36samplesale_home

Instagram: @36samplesale

TikTok: @36samplesale_fashion | @36samplesale_home

Job Description

The Livestream Operations Assistant is a part-time, entry-level member of our livestream team, focused on the hands-on execution of live sessions and day-to-day platform support across our sales channels.

This is a part-time role with flexible scheduling. Hours are assigned based on livestream demand and will typically range between 15 and 35 hours per week. Our broadcast windows are primarily concentrated in the mornings, evenings, and on weekends — this is when our audience is most active, and when the work happens. Evening and weekend availability is a regular part of the rotation.

This is an entry-level position and a great way to build hands-on experience in livestream e-commerce operations. Recent graduates and students are encouraged to apply.

Key Responsibilities

Livestream Execution & On-Air Support (Core Focus)

·      Assist in running live sessions — supporting show pacing, product flow, and audience engagement under the direction of the Operations Specialist or Team Leader.

·      Verify that product listings, pricing, and inventory details are accurately prepared before each broadcast.

·      Coordinate with warehouse and inbound teams ahead of each show to confirm product readiness.

·      Manage assigned morning, evening, and weekend sessions, following established operational standards and escalating issues as needed.

Platform Operations Support

·      Assist with platform backend tasks across Whatnot, TikTok, and Shopify — including listings, tagging, pricing updates, and basic cross-platform synchronization.

·      Proactively flag and report platform-level issues to the Specialist or Team Leader.

Performance Tracking

·      Monitor and record key performance metrics during each broadcast, including concurrent viewer counts, engagement trends, and GMV per hour, using company-provided templates.

·      Compile post-stream notes and assist with weekly data collection as directed.

Team Support & Communication

·      Support the operational link between the host, warehouse, and marketing teams before and after each broadcast.

·      Communicate proactively and flag time-sensitive issues to the appropriate team member.

·      Participate in team check-ins and follow through on assigned action items.

Note: The specific dimensions and responsibilities of this role may be adjusted in the future based on changes in actual work requirements and business needs.

Job Requirements

·      Currently enrolled in or recently graduated from a Bachelor's program in Business, Marketing, Operations, or a related field. No prior professional experience required.

·      Comfortable working in a fast-paced, real-time environment.

·      Basic familiarity with Excel or Google Sheets.

·      Familiarity with AI productivity tools (e.g., ChatGPT, Claude, Copilot) is a plus.

·      Clear communication skills and a collaborative attitude.

·      Must be available and willing to work mornings, evenings, and weekends in accordance with the team livestream schedule.

·      A genuine interest in e-commerce, livestream retail, or digital operations is a strong plus.

Compensation & Benefits

·      Hourly rate: $20.00/hr (before 9:00 PM) | $25.00/hr (9:00 PM and after)

·      Part-time, flexible schedule: 15–35 hours per week based on livestream demand

·      Hands-on exposure to cutting-edge livestream e-commerce operations

·      Collaborative, energetic, and fast-growing team culture

36Samplesale is one of the fastest-growing live shopping companies in the United States, specializing in authentic premium fashion, home goods, and lifestyle products from well-known brands.

Through live commerce, we connect thousands of shoppers with incredible deals every day while creating an engaging and interactive shopping experience. Our team is passionate about innovation, creativity, and delivering exceptional customer experiences.

At 36Samplesale, you'll work in a collaborative, fast-paced environment where every team member has the opportunity to contribute, learn new skills, and grow professionally. Whether you're interested in livestream hosting, e-commerce operations, marketing, or content creation, you'll gain hands-on experience in one of the fastest-growing sectors of retail.

We're looking for energetic, self-motivated people who enjoy solving problems, working as a team, and embracing new challenges. If you're excited about fashion, technology, and the future of shopping, we'd love to meet you.