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Retail Operations Assistant Jobs in Northampton, MA

Amherst College

Lead Retail Supervisor

Amherst, MA · On-site

$25.80 - $29/hr

The Lead Retail Supervisor is a full-time, year-round position. The expected salary range for this ... balance labor, and fill operational needs efficiently. * Assist with the development ...

Nouria

Car Wash Operations Assistant Manager

Greenfield, MA · On-site

$20.75 - $26.50/hr

Assistant Manager - Golden Nozzle Car Wash What You'll Do: Support the Team. Drive Daily Operations ... retail, or service industry a plus) • Ability to motivate, coach, and support a high-performing ...

Nouria

Car Wash Operations Assistant Manager

Greenfield, MA · On-site

$20.75 - $26.50/hr

Assistant Manager - Golden Nozzle Car Wash What You'll Do: Support the Team. Drive Daily Operations ... automotive, retail, or service industry a plus) Ability to motivate, coach, and support a high ...

Sephora

Operations Associate - Part Time

Holyoke, MA · On-site

$18 - $20.50/hr

If you're organized, collaborative, and passionate about retail operations, this is your moment to ... * Assist with visual merchandising Ensure the store reflects Sephora's brand through accurate ...

Sephora

Operations Associate - Part Time

Holyoke, MA · On-site

$18 - $20.50/hr

If you're organized, collaborative, and passionate about retail operations, this is your moment to ... * Assist with visual merchandising Ensure the store reflects Sephora's brand through accurate ...

LVMH

Operations Associate - Part Time

Springfield, MA · On-site

$18 - $20.50/hr

VOTRE PROFIL Operations Associate - Part Time * NOUVEAU Publiée le 03.09.2026 Sephora Retail ... * Assist with visual merchandising Ensure the store reflects Sephora's brand through accurate ...

New

Bridgestone Americas, Inc

Retail Salesperson

Enfield, CT

$18.40 - $27.49/hr

Company Overview Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs ... Must be able to communicate with and assist customers in the areas of sales and complaints to ...

Bridgestone Americas, Inc.

Retail Salesperson

Enfield, CT · On-site

$18.40 - $27.49/hr

Company Overview Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs ... Must be able to communicate with and assist customers in the areas of sales and complaints to ...

Bridgestone Americas, Inc

Retail Salesperson

Hadley, MA

$17.60 - $26.29/hr

Company Overview Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs ... Must be able to communicate with and assist customers in the areas of sales and complaints to ...

New

Bridgestone

Retail Salesperson

Hadley, MA · On-site

$17.60 - $26.29/hr

Company Overview Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs ... Must be able to communicate with and assist customers in the areas of sales and complaints to ...

New

Bridgestone

Retail Salesperson

Enfield, CT · On-site

$18.40 - $27.49/hr

Company Overview Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs ... Must be able to communicate with and assist customers in the areas of sales and complaints to ...

Against All Odds

Retail Assistant Manager

Holyoke, MA · On-site

$16.25 - $22/hr

Assistant Store Manager Department: Retail Reports To: Store Manager POSITION SUMMARY Responsible ... operations, human resources, training, visual merchandising, loss prevention PRIMARY DUTIES AND ...

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Retail Operations Assistant information

See Northampton, MA salary details

$9

$18

$26

How much do retail operations assistant jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for retail operations assistant in Northampton, MA is $18.04, according to ZipRecruiter salary data. Most workers in this role earn between $14.86 and $20.58 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a retail operations assistant?

To thrive as a Retail Operations Assistant, you need strong organizational skills, attention to detail, and a basic understanding of retail processes, often supported by a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and Microsoft Office is typically required. Excellent customer service, teamwork, and problem-solving abilities help you stand out in this role. These skills ensure efficient store operations, accurate inventory control, and positive customer experiences, which are vital for retail success.

How does a retail operations assistant typically collaborate with other departments within a store?

Retail Operations Assistants frequently interact with various teams, including sales associates, inventory managers, and customer service representatives, to ensure the store runs smoothly. They help coordinate stock replenishment, support promotional activities, and assist with merchandising layouts. Collaboration is key, as these assistants often relay customer feedback to management and help implement new store policies. Strong communication and teamwork skills are essential for success in this role.

What is the difference between Retail Operations Assistant vs Retail Sales Associate?

AspectRetail Operations AssistantRetail Sales Associate
Primary FocusSupporting store operations, inventory management, and administrative tasksEngaging with customers, selling products, and providing service
Required SkillsOrganizational skills, basic administrative knowledge, familiarity with retail systemsCustomer service, communication, sales techniques
Work EnvironmentBack-office, stockroom, or store floor support rolesFront-line customer interaction on the sales floor
Common CertificationsNone typically required, but retail or administrative certifications can helpNone typically required, focus on interpersonal skills

While both roles are essential in retail, the Retail Operations Assistant primarily supports store functions behind the scenes, whereas the Retail Sales Associate focuses on direct customer engagement and sales. Understanding these differences helps job seekers target the right position based on their skills and career goals.

Is a retail operations assistant a stressful job?

A retail operations assistant role can be stressful due to fast-paced environments, managing inventory, customer service, and meeting sales targets. The job often requires multitasking, problem-solving, and working flexible hours, which can contribute to stress levels.

What does a retail operations assistant do?

A retail operations assistant supports daily store functions by managing inventory, assisting customers, processing transactions, and ensuring store standards are maintained. They often use point-of-sale systems and may handle tasks like stock replenishment, scheduling, and reporting to help ensure smooth store operations.

What does a retail operations assistant get paid?

The average salary for a retail operations assistant typically ranges from $25,000 to $40,000 per year, depending on experience, location, and the size of the retailer. Entry-level positions may start at lower wages, while experienced assistants or those in larger companies can earn higher pay. Compensation often includes benefits such as employee discounts and flexible schedules.

What cities near Northampton, MA are hiring for Retail Operations Assistant jobs?

Cities near Northampton, MA with the most Retail Operations Assistant job openings:

Retail Operations Assistant jobs near you
Infographic showing various Retail Operations Assistant job openings in Northampton, MA as of August 2026, with employment types broken down into 84% Full Time, 13% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $37,522 per year, or $18 per hour.

Lead Retail Supervisor

Amherst College

Amherst, MA • On-site

$25.80 - $29/hr

Full-time

Posted 22 days ago

Key responsibilities

  • Conduct daily on-site check-ins and maintain communication with each campus retail location to monitor workflow, appearance, and operational needs.

  • Hold regular meetings with retail supervisors to provide guidance, track progress, and support professional development.

  • Manage concessions programs, including overseeing operations, procurement, and staffing for concessions and merchandise.

Amherst College rating

8.3

Company rating: 8.3 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

127th of 631 rated colleges and universities

Job description

Amherst has taken a leadership role among highly selective liberal arts colleges and universities in successfully diversifying the racial, socio-economic, and geographic profile of its student body. The College is similarly committed to enriching its educational experience and its culture through the diversity of its faculty, administration and staff.
Job Description:
Amherst College invites applications for the Lead Retail Supervisor position. The Lead Retail Supervisor is a full-time, year-round position. The expected salary range for this job opportunity is: $25.80 to $29.00 per hour.
The salary offered will vary based on a number of factors, including but not limited to relevant education, training, and experience, tenure status, and other nondiscriminatory business considerations. Amherst College is pleased to provide a comprehensive, highly competitive benefits package that meets the needs of staff and faculty and their families. Click here for Benefits Information.
The Lead Retail Supervisor plays a critical multi-unit leadership role within Amherst College Dining Services, ensuring operational continuity, service excellence, and a high-quality guest experience across all campus retail venues. This position serves as a critical point of connection, leadership, and oversight for individual retail operations, providing direct support to retail supervisors, managing the concessions program, and coordinating merchandising efforts.
This role requires a highly flexible, organized, and collaborative leader who is cross-trained to step into any retail environment to maintain seamless service. By developing standardized procedures and fostering cross-functional teamwork, the Lead Retail Supervisor ensures that daily operations align with the department's high standards of quality, safety, and hospitality.
Our work is central to student life, and their needs occur at a variety of times throughout the day, week, and year, and as such, a flexible schedule is required, including evenings, weekends, and event-driven hours. In addition, the position is designated as providing essential services and may be required to report to work or remain on duty even when the College is closed.
Summary of Responsibilities:
Operational Oversight
  • Conduct daily on-site check-ins and maintain consistent communication with each campus retail location to monitor workflow, appearance, and immediate operational needs.
  • Hold regular one-on-one meetings with individual retail supervisors to provide guidance, track progress, and support professional development.
  • Maintain a comprehensive knowledge and understanding of purchasing data, stock rotation, and inventory levels across all retail locations to ensure consistency and cost controls.
  • Ensure all retail locations meet established standards of cleanliness, organization, food safety, and allergen awareness protocols.
  • Maintain complete cross-training across all campus retail environments, and systems.
  • Serve as an adaptable operational resource, stepping in to directly manage or cover any retail or Dining Hall unit for short- or extended periods during vacancies, peak times, or emergencies.
  • Collaborate closely with the central Dining Hall and Cold Prep Kitchen Culinary and Service teams to share resources, balance labor, and fill operational needs efficiently.
  • Assist with the development, implementation, and refinement of Standard Operating Procedures (SOPs) across all retail operations to standardize service, presentation, and efficiency.
  • Monitor service flow and customer feedback to ensure high-level hospitality at every location.
  • Evaluate compliance with established SOPs, identifying performance gaps and reinforcing training or coaching where necessary to maintain high standards.

Concessions & Merchandising Management
  • Actively manage, with the support of the Retail Manager, the campus concessions programs, taking responsibility for operational readiness, equipment setup, and the delegation of resources and staffing required to execute programming successfully.
  • Oversee the ordering and procurement of food, beverage, and supply goods specifically for concessions operations.
  • Assist with small-scale apparel and merchandise orders for campus cafe locations, ensuring items align with campus preferences and retail branding.

Staffing, Training & Performance Management
  • Co-manage the hiring, onboarding, and training for retail staff, casual, and student employees.
  • Actively contribute to the performance review process by providing structured feedback, documentation, and evaluation insights to the management team.
  • Support employees through comprehensive communication and by fostering an inclusive, motivating, positive, and collaborative workplace environment.

Campus Collaboration
  • Coordinate with other departments and stakeholders across campus to support institutional events, student programming, and special initiatives.
  • Proactively champion and engineer a positive student and guest experience across all retail venues through strong interdepartmental relationships.

Qualifications:
Required
  • High School Diploma or equivalent.
  • 5 to 7 years of related experience.
  • Equivalent combination of education/experience in lieu of minimum education and related experience.
  • Demonstrated experience in hiring, training, and contributing to employee performance evaluations.
  • Proven background in developing, implementing, and enforcing Standard Operating Procedures (SOPs).
  • Strong understanding of multi-unit food service operations, including purchasing systems and inventory controls.
  • Exceptional verbal and written communication, interpersonal, and conflict-resolution skills.
  • Proven ability to adapt quickly, take initiative, and work both independently and collaboratively across different teams.
  • Current ServSafe Manager Certification (or ability to achieve within 6 months of employment).
  • Current Allergen Awareness Certification (or ability to achieve within 6 months of employment).
  • Successful completion of required reference and background checks.
  • An acceptable criminal offender records information (CORI) check.
  • Successful completion of pre-employment physical and lift test.
  • Valid driver's license and successful completion of Five College Risk Management driver credentialing program.
    (See: https://www.fivecolleges.edu/riskmgmt/driver_credentialing)

Preferred
  • Experience in Higher Education or institutional multi-unit retail food service.
  • Prior experience managing high-volume concessions, catering, or athletic event dining.
  • Experience with specialized food service, inventory, or POS software (e.g., NetMenu, Nutrislice, Agilysys or similar systems).
  • Proficiency with Google Workspace (Google Docs, Sheets, Drive) or Microsoft Office.

Interested candidates are asked to submit a resume and cover letter online at https://amherst.wd5.myworkdayjobs.com/Amherst_Jobs. Please be sure to upload all requested documents prior to clicking Submit. Applications cannot be revised once submitted.(Current employees and students should apply by clicking on the Jobs Hub icon from their Workday home screen.) Review of applications will begin immediately and will continue until the position is filled. Amherst College is committed to an inclusive hiring process and will provide reasonable accommodations for candidates throughout the application and interview process upon request.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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