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Store Operations Jobs in Massachusetts (NOW HIRING)

Cubesmart

Store Operations Associate

Canton, MA · On-site

$19 - $21/hr

The Store Operations Associate is responsible for two key areas: Customer Service * Developing customer relationships by identifying self-storage needs and providing appropriate solutions while ...

Cubesmart

Store Operations Manager

Milford, MA · On-site

$19.28 - $21.08/hr

The Store Operations Manager is responsible for: Customer Service * Developing customer relationships by identifying self-storage needs and providing appropriate solutions while delivering a standout ...

Insomnia Cookies

Store Operations Manager (GM)

Boston, MA · On-site

$60K - $65K/yr

Create and drive in-store recognition programs/contests. What we seek: 3+ years of management/leadership experience in a restaurant or retail establishment Availability to work 2-3 mid-to-late shifts ...

Insomnia Cookies

Store Operations Manager (GM)

Boston, MA · On-site

$60K - $65K/yr

With an expanding footprint of over 300 stores globally, an experiential, "sweet-easy" concept as the brand's flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly ...

Insomnia Cookies

Store Operations Manager (GM)

Boston, MA · On-site

$60K - $65K/yr

With an expanding footprint of over 300 stores globally, an experiential, "sweet-easy" concept as the brand's flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly ...

Insomnia Cookies

Store Operations Manager (GM)

Boston, MA · On-site

$60K - $65K/yr

Create and drive in-store recognition programs/contests. What we seek: 3+ years of management/leadership experience in a restaurant or retail establishment Availability to work 2-3 mid-to-late shifts ...

Insomnia Cookies

Store Operations Manager (GM)

Boston, MA · On-site

$60K - $65K/yr

Create and drive in-store recognition programs/contests. What we seek: 3+ years of management/leadership experience in a restaurant or retail establishment Availability to work 2-3 mid-to-late shifts ...

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Store Operations information

See Massachusetts salary details

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How much do store operations jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for store operations in Massachusetts is $20.13, according to ZipRecruiter salary data. Most workers in this role earn between $17.84 and $23.89 per hour, depending on experience, location, and employer.

What is store operations?

Store Operations refers to the day-to-day activities and processes involved in running a retail store effectively. This includes managing inventory, supervising staff, ensuring excellent customer service, maintaining store cleanliness, and handling sales transactions. Store Operations professionals work to optimize the store’s performance, ensure compliance with company policies, and create a positive shopping experience for customers. Their work is crucial for the smooth functioning and profitability of any retail business.

How does the store operations role interact with other departments to ensure a seamless customer experience?

Store Operations professionals frequently collaborate with sales, inventory, and customer service teams to maintain smooth day-to-day activities. They coordinate with merchandising to ensure displays are organized and products are well-stocked, and with logistics to manage deliveries and inventory accuracy. This cross-functional teamwork is essential for addressing customer needs promptly and ensuring the store runs efficiently. Regular communication and problem-solving across departments help create a positive shopping environment and support overall business goals.

What are the key skills and qualifications needed to thrive in store operations, and why are they important?

To thrive in Store Operations, you need strong organizational abilities, inventory management skills, and a background in retail or business, often supported by a relevant degree or experience. Familiarity with point-of-sale (POS) systems, inventory tracking software, and scheduling tools is typically required. Outstanding customer service, leadership, and problem-solving skills help individuals excel and foster positive team environments. These competencies are crucial for ensuring efficient store performance, high customer satisfaction, and achievement of sales targets.

What is the difference between Store Operations vs Store Management?

AspectStore OperationsStore Management
ResponsibilitiesOverseeing daily store functions, sales, customer service, inventory, and staff coordinationLeading the store team, strategic planning, staff development, and overall store performance
Required SkillsCustomer service, organizational skills, basic sales knowledgeLeadership, decision-making, team management
Work EnvironmentFrontline, operational focus, often entry to mid-levelLeadership role, managerial environment, strategic focus
CertificationsTypically none required, but retail or customer service certifications can helpManagement certifications or experience preferred

Store Operations focuses on the daily functions and efficiency of the store, ensuring smooth customer service and inventory management. Store Management involves leading the team, setting strategic goals, and driving overall store success. While both roles work closely, Store Operations is more operational, whereas Store Management is more leadership-oriented.

What are the most commonly searched types of Store Operations jobs in Massachusetts?

The most popular types of Store Operations jobs in Massachusetts are:

What are popular job titles related to Store Operations jobs in Massachusetts?

For Store Operations jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Store Operations jobs in Massachusetts look for?

The top searched job categories for Store Operations jobs in Massachusetts are:

Store Operations jobs near you
Infographic showing various Store Operations job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 86% Full Time, 9% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $41,876 per year, or $20.1 per hour.

Store Operations Associate

Cubesmart

Canton, MA • On-site

$19 - $21/hr

Full-time

Medical, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

CubeSmart rating

6.9

Company rating: 6.9 out of 10

Based on 49 frontline employees who took The Breakroom Quiz

4th of 29 rated removal and storage companies

Job description

Overview:

 At CubeSmart, our culture makes the difference.

When we say it’s what’s inside that counts, we are saying “you count”

Responsibilities:

What CubeSmart Self-Storage offers:

  • Work/Life Balance That Works for You – Enjoy primarily daytime hours with the potential for Sundays off, giving you more time for what matters most.
  • A Culture You’ll Want to Be Part Of – Be part of a company that invests in its teammates, with real opportunities to grow and advance across the U.S.
  • Competitive Pay from Day One – Start strong with a competitive hourly rate that reflects your value.
  • Time Off That Grows with You – Earn Paid Time Off throughout the year, with more rewards the longer you stay.
  • Shape Your Financial Future – Build towards retirement and take advantage of a generous 401(k) match.
  • Benefits That Support Your Life – Access to affordable medical plans plus annual employer contribution to your Health Savings Account up to $1,200 for a family.

In your role at CubeSmart Self-Storage, you will be required to manage and maintain stores within your district. This includes skills in both customer service and property maintenance.

The Store Operations Associate is responsible for two key areas:

 

Customer Service

  • Developing customer relationships by identifying self-storage needs and providing appropriate solutions while delivering a standout customer experience.
  • Interacting face to face with customers, providing excellent service, and building rapport.
  • Meeting monthly sales goals and metrics.
  • Walking the property to perform daily operational tasks including lock checks and showing units to customers.
  • Working both independently and on a team renting self-storage units, selling store merchandise, managing the leasing process, accepting payments utilizing our Point-of-Sale System (POS), completing daily bank deposits, and making courtesy calls to customers regarding late payments.

Property Maintenance

  • Physical requirements include daily walks of the property, cleaning the units and the store grounds, opening, and closing of the storage doors (up to 50 lbs.)
  • Maintaining facility which includes mopping, sweeping, changing light bulbs, cleaning out storage units, and similar activities.
  • Keeping a clean and safe storage facility to ensure conditions meet company guidelines (i.e., clean restrooms, neat landscaping and parking areas, storage doors that are clean and tidy, and neat decluttered office space.)

You’ll love working here because:

YOU WILL MAKE A DIFFERENCE – YOU WILL BELONG TO A TEAM – YOU WILL GROW WITH US

Qualifications:

Job Requirements:

  • A positive and outgoing personality with a passion for helping people.
  • Experience in delivering high quality customer service to a diverse customer market.
  • A self-driven mindset with strong operational focus.
  • Basic computer skills including MS office products.
  • You must have the ability to work Saturdays.
  • Access to a personal vehicle, a valid driver’s license, and up-to-date insurance are required.
  • While performing the duties of this job, you will be frequently required to stand, sit, kneel, crouch, crawl, bend, climb or balance on a ladder.
  • Candidates must be authorized to work in the U.S. without the need for current or future sponsorship.

Compensation: $19.00 - $21.00 per hour depending on experience plus bonus opportunities

*Some locations may require Sunday hours.

We are an Equal Opportunity Employer, Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

What CubeSmart employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About CubeSmart

Sourced by ZipRecruiter

At CubeSmart, we're intentional about culture. You can experience it everywhere from our mission statement of "genuine care" to our "It's What's Inside That Counts" tagline to calling each other "teammates" rather than employees. This spirit fosters a fun and collaborative environment that has resulted in our rapid growth and being recognized amongst the top in our industry. CubeSmart's award-winning team is made up of people who genuinely care. Teammates care about our customers and the life events and/or business needs they are facing. Teammates are passionate, responsible and understanding. The CubeSmart team is made up of people who have a can-do attitude, are committed to their own success and the success of the company, and lead by example. If this sounds like a team and culture that matches your personal values and motivations, we want to hear from you.

Industry

Warehousing and storage

Company size

5,001 - 10,000 Employees

Headquarters location

Malvern, PA, US

Year founded

2004

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