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Store Operations Jobs in Massachusetts (NOW HIRING)

Epitec

Store Operations Specialist - Junior

Framingham, MA · On-site

$23 - $25/hr

Store Operations Specialist Contract Duration: 5 months, possible extension Location: Framingham, MA Work Arrangement: Hybrid (2 days onsite) Pay: $23-$25 Summary This is an exciting opportunity to ...

Insomnia Cookies

Store Operations Manager (GM)

Boston, MA · On-site

$60K - $65K/yr

Create and drive in-store recognition programs/contests. What we seek: 3+ years of management/leadership experience in a restaurant or retail establishment Availability to work 2-3 mid-to-late shifts ...

Insomnia-Cookies

Store Operations Manager (GM)

Boston, MA · On-site

$60 - $65/hr

Create and drive in-store recognition programs/contests. What we seek: * 3+ years of management/leadership experience in a restaurant or retail establishment * Availability to work 2-3 mid-to-late ...

Insomnia Cookies

Store Operations Manager (GM)

Boston, MA · On-site

$60K - $65K/yr

With an expanding footprint of over 300 stores globally, an experiential, "sweet-easy" concept as the brand's flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly ...

Insomnia Cookies

Store Operations Manager (GM)

Boston, MA · On-site

$60K - $65K/yr

With an expanding footprint of over 300 stores globally, an experiential, "sweet-easy" concept as the brand's flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly ...

Insomnia Cookies

Store Operations Manager (GM)

Boston, MA · On-site

$60K - $65K/yr

With an expanding footprint of over 300 stores globally, an experiential, "sweet-easy" concept as the brand's flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly ...

Insomnia Cookies

Store Operations Manager (GM)

Boston, MA · On-site

$60K - $65K/yr

With an expanding footprint of over 300 stores globally, an experiential, "sweet-easy" concept as the brand's flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly ...

Insomnia Cookies

Store Operations Manager (GM)

Boston, MA · On-site

$60K - $65K/yr

Create and drive in-store recognition programs/contests. What we seek: 3+ years of management/leadership experience in a restaurant or retail establishment Availability to work 2-3 mid-to-late shifts ...

Insomnia Cookies

Store Operations Manager (GM)

Boston, MA · On-site

$60K - $65K/yr

Create and drive in-store recognition programs/contests. What we seek: 3+ years of management/leadership experience in a restaurant or retail establishment Availability to work 2-3 mid-to-late shifts ...

J.Jill

Sr Director Store Operations

Quincy, MA · On-site

$225K - $250K/yr

This role leads the home office Store Operations function and serves as a trusted partner to field leadership, translating business priorities into scalable, practical execution across the store ...

TJX Companies

Web Store Operations Manager

Framingham, MA · On-site

$90K - $115K/yr

Posting Notes: 770 Cochituate Rd Framingham MA 01701 Web Store Operations Manager What You'll Do The Web Store Operations Manager (Optimization) leads a team driving the on-site optimization strategy ...

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All JobsStore Operations JobsStore Operations Jobs in Massachusetts

Store Operations information

See Massachusetts salary details

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How much do store operations jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for store operations in Massachusetts is $20.13, according to ZipRecruiter salary data. Most workers in this role earn between $17.84 and $23.89 per hour, depending on experience, location, and employer.

What is store operations?

Store Operations refers to the day-to-day activities and processes involved in running a retail store effectively. This includes managing inventory, supervising staff, ensuring excellent customer service, maintaining store cleanliness, and handling sales transactions. Store Operations professionals work to optimize the store’s performance, ensure compliance with company policies, and create a positive shopping experience for customers. Their work is crucial for the smooth functioning and profitability of any retail business.

How does the store operations role interact with other departments to ensure a seamless customer experience?

Store Operations professionals frequently collaborate with sales, inventory, and customer service teams to maintain smooth day-to-day activities. They coordinate with merchandising to ensure displays are organized and products are well-stocked, and with logistics to manage deliveries and inventory accuracy. This cross-functional teamwork is essential for addressing customer needs promptly and ensuring the store runs efficiently. Regular communication and problem-solving across departments help create a positive shopping environment and support overall business goals.

What are the key skills and qualifications needed to thrive in store operations, and why are they important?

To thrive in Store Operations, you need strong organizational abilities, inventory management skills, and a background in retail or business, often supported by a relevant degree or experience. Familiarity with point-of-sale (POS) systems, inventory tracking software, and scheduling tools is typically required. Outstanding customer service, leadership, and problem-solving skills help individuals excel and foster positive team environments. These competencies are crucial for ensuring efficient store performance, high customer satisfaction, and achievement of sales targets.

What is the difference between Store Operations vs Store Management?

AspectStore OperationsStore Management
ResponsibilitiesOverseeing daily store functions, sales, customer service, inventory, and staff coordinationLeading the store team, strategic planning, staff development, and overall store performance
Required SkillsCustomer service, organizational skills, basic sales knowledgeLeadership, decision-making, team management
Work EnvironmentFrontline, operational focus, often entry to mid-levelLeadership role, managerial environment, strategic focus
CertificationsTypically none required, but retail or customer service certifications can helpManagement certifications or experience preferred

Store Operations focuses on the daily functions and efficiency of the store, ensuring smooth customer service and inventory management. Store Management involves leading the team, setting strategic goals, and driving overall store success. While both roles work closely, Store Operations is more operational, whereas Store Management is more leadership-oriented.

What are the most commonly searched types of Store Operations jobs in Massachusetts?

The most popular types of Store Operations jobs in Massachusetts are:

What are popular job titles related to Store Operations jobs in Massachusetts?

For Store Operations jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Store Operations jobs in Massachusetts look for?

The top searched job categories for Store Operations jobs in Massachusetts are:

Store Operations jobs near you
Infographic showing various Store Operations job openings in Massachusetts as of August 2026, with employment types broken down into 80% Full Time, 16% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $41,876 per year, or $20.1 per hour.

Store Operations Specialist - Junior

Epitec

Framingham, MA • On-site

$23 - $25/hr

Contractor

Re-posted 22 days ago

Key responsibilities

  • Provide day-to-day operational support for store systems and processes, including monitoring, triaging, and responding to support requests.

  • Serve as a first point of contact for field escalation coordination and partner with IT, Service Desk, and vendors to resolve issues.

  • Assist with the coordination of store technology initiatives, project tracking, and preparing materials for meetings and updates.

Job description

  • Location: Framingham, Massachusetts
  • Type: Contract
  • Job #105223

Job Title: Store Operations Specialist
Contract Duration: 5 months, possible extension
Location: Framingham, MA
Work Arrangement: Hybrid (2 days onsite)
Pay: $23-$25
Summary
This is an exciting opportunity to support the Sierra Store Operations team as a Store Operations Specialist (Contractor). This role plays a critical part in ensuring the smooth everyday execution of store technology and operational processes by providing frontline support, coordinating issue resolution, and assisting with project execution.
You will work closely with Store Operations, IT, and cross-functional partners to help maintain, support, and improve store systems and processes. This position is ideal for someone who is organized, detail-oriented, and eager to build experience in retail operations and technology.
Responsibilities
Run-the-Business Support
  • Provide day-to-day operational support for store systems and processes (POS, back-office systems, store technology tools)
  • Monitor, triage, and respond to incoming support requests from stores and field teams
  • Track and handle issues through resolution, ensuring timely follow-up and communication
  • Maintain documentation, trackers, and reporting related to store operations and technology

Escalation & Issue Management
  • Serve as a first point of contact for field escalation coordination
  • Partner with IT, Service Desk, and vendors to ensure issues are resolved efficiently
  • Identify trends in recurring issues and escalate insights to leadership
  • Support incident tracking and post-issue reviews

Project Coordination & Execution Support
  • Assist with coordination of store technology initiatives, pilots, and rollouts
  • Support project tracking, timelines, and status reporting across multiple initiatives
  • Help prepare materials for meetings, updates, and communications to stakeholders
  • Coordinate testing activities and help ensure readiness for implementation

Cross-Functional Partnership
  • Partner with Store Operations, IT, Finance, and other business teams to support execution
  • Communicate clearly with stakeholders to provide updates and gather information
  • Support onboarding, training coordination, and documentation for new processes or tools

Administrative & Analytical Support
  • Maintain project trackers, dashboards, and reporting tools
  • Assist with data collection and basic analysis to support decision-making
  • Support continuous improvement efforts by documenting opportunities and solutions
  • Special projects as assigned

Required Experience
  • 1-5 years of experience in operations, retail, IT support, or project coordination (internships/co-ops included)
  • Bachelors degree OR equivalent work experience
  • Strong organizational skills with the ability to handle multiple priorities
  • Detail-oriented with a proactive, problem-solving mindset
  • Comfortable working in a fast-paced, evolving environment
  • Good communication skills (written and verbal)
  • Ability to collaborate cross-functionally and follow through on tasks
  • Proficient in Microsoft Office (Excel, PowerPoint, Teams) and SharePoint

Preferred Experience
  • Experience with ticketing systems or issue tracking tools (ex: ServiceNow)
  • Exposure to retail operations or store systems

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