Restore Associate Jobs in Durham, NC (NOW HIRING)

A New Landmark Store. A Timeless Career Opportunity.

At REEDS Jewelers, we believe that every milestone deserves to be celebrated, and every moment honored with meaning. As we approach our 79th anniversary, we are proud to open our newest luxury retail destination at Fenton in Cary, NC-a premier, walkable urban village blending luxury retail, chef-driven dining, upscale living, and entertainment in one of the Southeast's most dynamic markets.

Fenton is a mixed-use development designed to elevate the retail experience-bringing together national brands, local favorites, and modern amenities just minutes from downtown Raleigh and Research Triangle Park. This location will feature top luxury brands and offers immense opportunity for sales success within a growing and vibrant community.

The Raleigh-Durham area was ranked among the Top 10 Best Places to Live by U.S. News & World Report (2024-2025) and is one of the fastest-growing cities in the Southeast. This market presents unparalleled potential for both personal and professional growth.

As one of the largest national family-owned jewelers in the country, REEDS is proud to honor our values and legacy while remaining forward-leaning, modernized, and always growing.

We are seeking a skilled Bench Jeweler to join our team at Fenton. This is a unique opportunity to be part of a high-end, luxury retail environment and bring your craftsmanship to life by creating, restoring, and repairing meaningful pieces for our valued clientele.

Key Responsibilities

Jewelry Repair & Restoration

• Perform a wide range of repairs including ring sizing, soldering, prong repair, chain repair, and laser welding
• Execute stone setting and tightening using all major techniques for various shapes and sizes
• Conduct refurbishment and restoration work while maintaining the original integrity and craftsmanship of each piece
• Create custom jewelry and participate in hand fabrication and original design work, based on experience

Watch Services & Client Collaboration

• Provide basic watch services such as battery replacements and strap adjustments
• Partner with sales associates and clients to set clear expectations around repair timelines and scope
• Answer client questions with professionalism, supporting a luxury experience from start to finish

Workshop Organization & Quality Control

• Review and prioritize incoming repair envelopes, verifying merchandise against job descriptions
• Maintain a clean, organized, and efficient workbench
• Consistently ensure high standards of craftsmanship and attention to detail in every piece handled

This team member must embody REEDS' core values:

• Integrity - We live ethically and honestly in every moment and interaction.
• Performance Excellence - We pursue success relentlessly and learn from every experience.
• Stewardship - We honor the trust placed in us by our associates, clients, and communities.
• Professionalism - We attract and grow exceptional talent through development and self-leadership.
• Entrepreneurial Spirit - We embrace imagination, creativity, and forward-thinking action.
• Team Orientation - We thrive through collaboration, shared goals, and mutual respect.
• Passion - Our love for what we do drives extraordinary customer experiences-and makes it fun.

Requirements

• Qualifications
• 2+ years of hands-on experience as a Bench Jeweler in a fine jewelry environment preferred
• Proficient in working with precious metals and gemstones, including advanced repair techniques
• Strong eye for detail and precision-able to identify imperfections and deliver flawless results
• Independent and dependable with excellent time management skills
• Passionate about craftsmanship and continuously learning new techniques or styles
• Strong communication skills and confidence in speaking with both team members and clients
• Jewelers of America certification or similar professional credential is a plus
• Must be legally eligible to work in the U.S.
• Must be able to sit or stand for extended periods as required

Benefits

REEDS Jewelers offers a comprehensive compensation program that includes health/dental/life/LTD insurance, 401k, merchandise discounts, career growth and a drug free workplace.

REEDS Jewelers is an Equal Opportunity Employer. We value the diversity of our team, and employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. REEDS provides a smoke and drug-free environment.