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Restoration Operations Manager Jobs in Raleigh, NC

First Citizens Bank

Manager IT

Raleigh, NC

The manager will oversee daily operations, workforce management, incident response, batch scheduling and execution, service restoration activities, operational readiness, and continuous process ...

First Citizens Bank

Manager IT

Raleigh, NC

The manager will oversee daily operations, workforce management, incident response, batch scheduling and execution, service restoration activities, operational readiness, and continuous process ...

First Citizens Bank

Manager IT

Raleigh, NC · On-site

The manager will oversee daily operations, workforce management, incident response, batch scheduling and execution, service restoration activities, operational readiness, and continuous process ...

SOLID Surface Care, Inc.

Shift Lead

Raleigh, NC · On-site

$13.25 - $16.50/hr

... restorative cleaning services for floor coverings and architectural surfaces in some of the most ... Operations Managers, and Clients. • Maintain and train others to maintain cleanliness of ...

Raleigh Dream Center

Thrift Store Manager

Raleigh, NC · On-site

$42K - $47K/yr

... more and restoring more. Principal Objective The Thrift Store Manager is responsible for conducting the daily operation of the RDC Thrift Store; communicating and interacting with customers ...

Baker Roofing Company

SVP of Restoration

Cary, NC · On-site

Proven track record of driving operational excellence, process improvement, and customer ... Manage and lead recruiting, hiring, and mentoring to build a talent pipeline that supports ...

Baker Roofing Company

SVP of Restoration

Cary, NC · On-site

Proven track record of driving operational excellence, process improvement, and customer ... Manage and lead recruiting, hiring, and mentoring to build a talent pipeline that supports ...

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Showing results 21-40

All JobsRestoration Operations JobsRestoration Operations Manager JobsRestoration Operations Manager Jobs in Raleigh, NC

Restoration Operations Manager information

See Raleigh, NC salary details

$30.1K

$61.7K

$115.2K

How much do restoration operations manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for restoration operations manager in Raleigh, NC is $61,685.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,900.00 and $75,300.00 per year, depending on experience, location, and employer.

What does a restoration operations manager do?

A Restoration Operations Manager oversees and coordinates restoration projects, such as those involving fire, water, or mold damage. They manage teams, ensure compliance with safety and industry standards, and communicate with clients throughout the restoration process. Their responsibilities include scheduling jobs, maintaining equipment, budgeting, and ensuring quality control. Ultimately, they ensure that properties are restored efficiently and to the client’s satisfaction.

How does a restoration operations manager typically coordinate with field teams and other departments during a project?

A Restoration Operations Manager plays a central role in ensuring seamless communication between field crews, project managers, and departments like customer service and logistics. They are responsible for scheduling resources, tracking project progress, and resolving any on-site issues that may arise. Regular coordination meetings, digital project management tools, and clear protocols help keep everyone aligned throughout the restoration process. This collaborative approach helps deliver timely and high-quality results for clients while maintaining safety and compliance standards.

What are the key skills and qualifications needed to thrive as a restoration operations manager, and why are they important?

To thrive as a Restoration Operations Manager, you need strong project management skills, knowledge of restoration processes, and experience leading teams, usually supported by a relevant degree or industry certifications like IICRC. Familiarity with job management software, estimating tools (such as Xactimate), and compliance regulations is essential. Excellent communication, leadership, and problem-solving abilities help you coordinate crews, interact with clients, and handle unexpected challenges. These skills ensure efficient project execution, client satisfaction, and successful recovery operations after disasters.

What is the difference between Restoration Operations Manager vs Restoration Supervisor?

AspectRestoration Operations ManagerRestoration Supervisor
CredentialsCertifications like IICRC, OSHA training, relevant experienceSimilar certifications, often less extensive experience required
Work EnvironmentOversees multiple projects, manages teams, strategic planningSupervises daily on-site operations, direct team oversight
Employer & Industry UsageUsed by restoration companies, property managers, insurance firmsCommonly employed in restoration firms, construction, and property services

The Restoration Operations Manager typically handles strategic planning, oversees multiple projects, and manages teams, while the Restoration Supervisor focuses on daily on-site operations and direct supervision. Both roles require relevant certifications and experience, but the manager position involves broader responsibilities and higher-level decision-making.

What are popular job titles related to Restoration Operations Manager jobs in Raleigh, NC?

For Restoration Operations Manager jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Restoration Operations Manager jobs in Raleigh, NC look for?

The top searched job categories for Restoration Operations Manager jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Restoration Operations Manager jobs?

Cities near Raleigh, NC with the most Restoration Operations Manager job openings:

Restoration Operations Manager jobs near you
Infographic showing various Restoration Operations Manager job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 12% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $61,685 per year, or $29.7 per hour.

Senior Manager - Unified Communications Operations (Remote)

First Citizens Bank

Raleigh, NC • On-site, Remote

Full-time

Posted 12 days ago

First Citizens Bank rating

7.4

Company rating: 7.4 out of 10

Based on 106 frontline employees who took The Breakroom Quiz

106th of 171 rated banks

Job description

Overview
This is a remote role that may only be hired in the following location(s): Arizona, North Carolina and Texas.
The Senior Manager, Unified Communications Operations leads the delivery, stability, security, and continuous improvement of the Bank's enterprise voice and collaboration services. This role is responsible for managing a team that supports mission-critical Unified Communications platforms, ensuring high availability, operational excellence, regulatory compliance, and exceptional service delivery.
The position partners closely with Unified Communications Engineering, Infrastructure, Security, and Business leaders to support technology lifecycle management, operational readiness, resiliency, and strategic transformation initiatives. The ideal candidate brings deep experience leading large-scale Cisco Unified Communications environments within highly regulated enterprise organizations
Responsibilities
Leadership & Operational Management
  • Lead and develop a high-performing Unified Communications Operations team.
  • Establish operational standards, governance, service levels, and performance metrics.
  • Drive operational excellence through incident, problem, change, and service management practices.
  • Serve as the senior escalation point for critical production issues and service disruptions.
  • Build strong partnerships across Infrastructure, Engineering, Security, Risk, and business stakeholders.

Service Delivery & Platform Operations
  • Ensure the availability, stability, performance, and supportability of enterprise voice and collaboration services.
  • Oversee day-to-day operations, maintenance, monitoring, and support of Unified Communications platforms.
  • Lead major incident response, service restoration, root cause analysis, and continuous improvement efforts.
  • Support technology upgrades, platform lifecycle management, and operational readiness for new solutions.
  • Manage relationships with telecommunications carriers and strategic technology vendors.

Engineering Partnership & Strategic Initiatives
  • Collaborate with Engineering teams on platform roadmaps, upgrades, resiliency, and modernization efforts.
  • Ensure new technologies transition smoothly into production support.
  • Participate in capacity planning, disaster recovery, and business continuity initiatives.
  • Provide operational guidance for architecture and technology design decisions.

Security, Risk & Compliance
  • Ensure Unified Communications platforms remain secure, compliant, and aligned with enterprise standards.
  • Oversee patch management, vulnerability remediation, and operational risk controls.
  • Support audits, regulatory requirements, and security assessments.
  • Maintain operational resiliency and recovery capabilities for critical communications services.

Qualifications
Bachelor's Degree and 8 years of experience in Applications development, analysis or engineering OR High School Diploma or GED and 12 years of experience in Applications development, analysis or engineering
Preferred Qualifications
  • 8+ years supporting enterprise Unified Communications environments.
  • 7+ years leading technical operations teams in large-scale organizations.
  • Experience managing mission-critical, 24x7 production environments.
  • Strong background with Cisco Unified Communications technologies and SIP-based services.
  • Experience managing telecommunications providers, vendors, and operational budgets.
  • Experience within a highly regulated environment, preferably a financial institution.
  • Cisco Unified Communications Manager (CUCM)
  • Cisco Unity Connection, Expressway, IM & Presence
  • SIP Trunking, Session Border Controllers (SBCs), and Voice Gateways
  • VoIP architecture and troubleshooting
  • Cloud and hybrid collaboration technologies (Microsoft Teams Phone preferred)
  • ITIL service management practices
  • Incident, Problem, Change, and Release Management
  • Vulnerability Management, Business Continuity, and Disaster Recovery
  • Experience in a Large Financial Institution (LFI).
  • Experience supporting cloud contact center integrations.
  • Microsoft Teams Phone experience.
  • ITIL, PMP, CCNP Collaboration, CCIE Collaboration, or equivalent certifications.

#LI-JB1
Skill(s): Previous leadership for technical implementation,
Knowledge of Standard Development Life Cycles (like Waterfall or Agile),
Knowledge of system and data design
Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

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