Position Overview
The Restaurant Manager is responsible for overseeing all front-of-house operations, ensuring exceptional guest experiences, and leading a high-performing service team. This role requires a hands-on leader who thrives in a fast-paced environment, is passionate about hospitality, and is committed to maintaining the highest standards of service, presentation, and operational efficiency.
Responsibilities
Guest Experience & Service
- Ensure exceptional guest satisfaction through personalized and attentive service
- Maintain luxury hospitality standards consistent with an upscale dining environment and Marriott expectations
- Handle guest concerns professionally and resolve service recovery situations promptly
- Build relationships with repeat guests, VIPs, and hotel clientele
- Monitor dining room ambiance, cleanliness, presentation, and overall guest flow
Restaurant Operations
- Oversee all front-of-house operations including dining room, bar, lounge, private dining, and in-room dining coordination when applicable
- Manage opening, closing, and shift procedures
- Maintain operational standards, sanitation, and compliance with local health regulations and Marriott policies
- Ensure proper staffing levels based on business demands, events, and occupancy
- Collaborate with culinary and banquet teams to ensure seamless execution of service
Private Events & Restaurant Sales
- Book, coordinate, and execute LAK's private dining events, cocktail hours, and gatherings
- Serve as the primary point of contact for restaurant event inquiries and guest communication
- Conduct site tours and assist guests with menu planning, beverage selections, and event logistics
- Prepare event details, timelines, and communicate with the Restaurant Kitchen to execute
- Be present during events to oversee service standards, guest satisfaction, and operational flow
- Assist in driving restaurant revenue through private dining sales and promotional programming
Leadership & Team Development
- Recruit, train, coach, and develop restaurant staff including servers, bartenders, hosts, and supervisors
- Conduct daily pre-shift meetings focused on service standards, menu knowledge, upselling, and guest engagement
- Foster a culture of teamwork, accountability, professionalism, and hospitality excellence
- Monitor employee performance and complete evaluations, counseling, and recognition initiatives
- Lead by example on the floor during peak service periods
Financial & Administrative Responsibilities
- Manage labor costs, scheduling, payroll, and departmental budgets
- Drive revenue through strategic upselling, beverage programs, and guest engagement initiatives
- Monitor inventory levels and assist with ordering and cost control.
- Analyze financial reports including sales, labor percentages, and P&L performance
- Support forecasting and operational planning with hotel leadership
Qualifications
- Minimum 3โ5 years of restaurant management experience in an upscale, luxury, or lifestyle hospitality environment
- Experience coordinating private dining or special events preferred
- Prior hotel food & beverage experience preferred
- Experience with Marriott International systems and standards preferred
- Strong leadership, communication, sales, and organizational skills
- Knowledge of wine, spirits, and fine dining service standards
- Ability to manage high-volume operations while maintaining elevated guest experiences
- Proficient in POS systems, Microsoft Office, scheduling, and inventory management software
- Flexible schedule including nights, weekends, holidays, and event coverage
Physical Requirements
- Ability to stand and walk for extended period
- Ability to lift up to 25 pounds occasionally
- Ability to work in a fast-paced hospitality environment
Preferred Characteristics
- Passion for luxury hospitality and guest engagement
- Strong floor presence and hands-on leadership style
- Ability to build client relationships and execute memorable events
- Professional appearance and demeanor
- Ability to remain calm under pressure and lead during high-volume service
- Strong attention to detail and commitment to excellence