Position Overview:
The Restaurant Manager is responsible for overseeing all daily operations of a high-end dining establishment, ensuring an exceptional guest experience, maintaining premium service standards, and driving overall profitability. This role requires strong leadership, attention to detail, and a deep understanding of fine dining service, hospitality etiquette, and team management.
Key Responsibilities:
1. Guest Experience & Service Excellence
- Ensure all guests receive exceptional, personalized service that reflects fine dining standards.
- Address guest concerns promptly and professionally to maintain satisfaction and loyalty.
- Maintain an upscale ambiance, cleanliness, and presentation of the restaurant at all times.
- Oversee reservations, seating flow, and special guest requests.
2. Staff Leadership & Development
- Hire, train, and supervise front-of-house staff including servers, hosts, bartenders, and supervisors.
- Conduct ongoing training on service etiquette, menu knowledge, and upselling techniques.
- Create staff schedules, manage labor costs, and ensure proper coverage during peak hours.
- Foster a positive, professional, and performance-driven work culture.
3. Operations Management
- Oversee daily restaurant operations to ensure efficiency and consistency.
- Collaborate with kitchen leadership to ensure seamless service and food quality.
- Monitor inventory levels, order supplies, and manage vendor relationships.
- Ensure compliance with health, safety, and sanitation regulations.
4. Financial Performance
- Manage budgets, control costs, and drive revenue growth.
- Analyze financial reports, including sales, labor, and food cost percentages.
- Implement strategies to maximize profitability, including menu engineering and promotions.
- Monitor cash handling procedures and ensure accurate reporting.
5. Brand & Standards Compliance
- Uphold the restaurant’s brand image, standards, and service philosophy.
- Ensure consistency in food presentation, service delivery, and guest interaction.
- Maintain compliance with all local, state, and federal regulations.
6. Event & VIP Coordination
- Oversee private dining and special events to ensure flawless execution.
- Coordinate with event planners, chefs, and staff for customized guest experiences.
- Manage VIP guests and high-profile clientele with discretion and professionalism.
Qualifications:
- Proven experience as a Restaurant Manager, preferably in fine dining or upscale hospitality.
- Strong leadership, communication, and interpersonal skills.
- In-depth knowledge of food, wine, and beverage service.
- Ability to thrive in a fast-paced, high-pressure environment.
- Strong financial acumen and experience managing budgets and P&L.
- Flexible schedule, including evenings, weekends, and holidays.
Education & Experience:
- Bachelor’s or Associates degree in Hospitality Management, Business Administration, or related field preferred.
- 3–5+ years of management experience in a fine dining or upscale restaurant setting.
Key Competencies:
- Leadership & Team Development
- Customer Service Excellence
- Operational Efficiency
- Financial Management
- Attention to Detail
- Problem-Solving & Decision-Making
Company Description
We are a new upscale, family-oriented Afro fusion dining and entertainment experience. Our cuisine, drink and entertainment experience is unique and vibrant. We also have an event space that host private parties and events. In addition, we are a destination establishment with shows and bands lined up.