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Resorts In Concierge Jobs in Tennessee (NOW HIRING)

Westgate Resorts

Lobby Supervisor

Gatlinburg, TN · On-site

As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you ... Concierge regarding the Greeters who are responsible for the following: * Responsible for being in ...

Westgate Resorts

Lobby Supervisor

Gatlinburg, TN · On-site

As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you ... Concierge regarding the Greeters who are responsible for the following: * Responsible for being in ...

HM Alpha Hotels

Director of Front Office

Nashville, TN · On-site

$85K/yr

... Concierge, Telephone Services, and Guest Accounting. This role drives operational excellence ... regulations in the locations where we operate. HM Alpha Hotels & Resorts will not tolerate ...

New

Benchmark

Guest Experience Coordinator

Nashville, TN · On-site

$20/hr

Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent ... With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale ...

HM Alpha Hotels

Front Desk Agent

Nashville, TN · On-site

$18/hr

Provide concierge support by recommending dining, entertainment, and transportation options ... regulations in the locations where we operate. HM Alpha Hotels & Resorts will not tolerate ...

HM Alpha Hotels

Front Desk Agent

Nashville, TN · On-site

$18/hr

Provide concierge support by recommending dining, entertainment, and transportation options ... regulations in the locations where we operate. HM Alpha Hotels & Resorts will not tolerate ...

Four Seasons Hotels

Front Desk Receptionist

Nashville, TN · On-site

$14.50 - $18.50/hr

This role reports to the Front Office Management team and plays a key part in delivering the ... Utilize Opera PMS, guest recognition tools, concierge systems, and other software applications to ...

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Resorts In Concierge information

What is the difference between Resorts In Concierge vs Resorts In Front Desk Agent?

AspectResorts In ConciergeResorts In Front Desk Agent
CredentialsCustomer service experience, hospitality certifications (optional)Customer service experience, hospitality certifications (optional)
Work EnvironmentPersonalized guest services, luxury settingsFront desk operations, check-in/check-out processes
Employer & IndustryResort/hotel industry, luxury hospitalityResort/hotel industry, general hospitality
Search & Comparison IntentGuest experience, personalized servicesCheck-in/check-out, administrative tasks

Resorts In Concierge and Resorts In Front Desk Agent roles both operate within the hospitality industry, but they focus on different aspects of guest service. Concierges provide personalized assistance and luxury services, while front desk agents handle check-in/check-out and administrative duties. Both roles require customer service skills and hospitality knowledge, but their daily tasks and guest interaction levels differ.

Do hotel resorts in concierge make good money?

Concierge staff at hotel resorts can earn a wide range of salaries depending on experience, location, and the resort's size. Entry-level concierges typically earn hourly wages plus tips, while experienced concierges in luxury resorts can make higher salaries and additional income through gratuities. Overall, the compensation is generally considered moderate but can be supplemented by tips and bonuses.

How do I become a resorts in concierge?

To become a resorts in concierge, candidates typically need a high school diploma or equivalent, excellent customer service skills, and previous experience in hospitality or customer service roles. Some employers prefer candidates with certifications in hospitality or tourism, and fluency in multiple languages can be an advantage. On-the-job training is common, and strong communication and problem-solving skills are essential for success in this role.

How much do you get paid as a Resorts In Concierge?

A Resorts Concierge typically earns between $12 and $25 per hour, with annual salaries ranging from approximately $25,000 to $50,000 depending on experience, location, and employer. Compensation may also include tips and benefits, and strong customer service skills are essential for success in this role.

What does a resorts in concierge do?

A resorts concierge assists guests by providing information, making reservations, and arranging services such as transportation, dining, and activities to enhance their stay. They need strong communication skills, local knowledge, and often use reservation or guest management systems to fulfill guest requests efficiently.

What are popular job titles related to Resorts In Concierge jobs in Tennessee?

For Resorts In Concierge jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Resorts In Concierge jobs in Tennessee look for?

The top searched job categories for Resorts In Concierge jobs in Tennessee are:

What cities in Tennessee are hiring for Resorts In Concierge jobs?

Cities in Tennessee with the most Resorts In Concierge job openings:

Resorts In Concierge jobs near you

Front Desk Agent

HM Alpha Hotels & Resorts

Nashville, TN • On-site

$18/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 17 days ago

Job description

Front Desk Agent

Division: The Union Station Nashville Yards, Autograph Collection

The Front Desk Agent serves as the first point of contact for guests, playing a key role in creating a positive and welcoming experience from arrival to departure. This position directly influences guest satisfaction, brand perception, and overall operational efficiency through professional service and attention to detail.

How You'll Shape the Experience & Future:

  • Greet and welcome guests in a warm and professional manner, setting the tone for an exceptional stay.
  • Manage check-ins and check-outs accurately, ensuring seamless transactions and proper guest record management.
  • Respond promptly to guest inquiries via phone and in person, offering information about hotel amenities and local attractions.
  • Process reservations, payments, and room assignments while maintaining accuracy and confidentiality.
  • Collaborate with housekeeping and maintenance teams to ensure rooms are ready for arrival and guest needs are met quickly.
  • Address and resolve guest concerns with professionalism and empathy to ensure a positive outcome.
  • Maintain a clean, organized, and professional front desk area that reflects the hotel's standards of excellence.
  • Provide concierge support by recommending dining, entertainment, and transportation options.
  • Adhere to all hotel policies, safety, and security procedures.
  • Ability to perform job-related physical activities, including standing or sitting for extended periods, lifting and carrying items as needed, and performing movements such as bending, twisting, and reaching to effectively complete duties.
  • Other duties as assigned.

Key Strengths for Success:

  • Exceptional interpersonal and communication skills.
  • High attention to detail and accuracy in handling guest records and financial transactions.
  • Strong multitasking and problem-solving abilities in a fast-paced environment.
  • Customer-focused mindset with a professional and approachable demeanor.
  • Collaborative attitude and ability to work effectively with other departments.
  • Adaptability to flexible scheduling, including weekends and holidays.

Professional Experience:

  • Previous experience in hospitality, customer service, or a front desk role preferred.
  • Proficiency in Microsoft Office; experience with property management systems (PMS) is a plus.
  • Demonstrated success in providing high-quality guest service in a dynamic environment.

Academic Background:

  • High school diploma or equivalent required.
  • Coursework or degree in hospitality management or a related field preferred.

Benefits:

  • Medical, dental, and vision (HSA available)
  • Company-paid disability & life insurance
  • Employee Assistance Program
  • Supplemental benefits
  • 401(k) with match
  • Employee discounts
  • Paid vacation & sick time
  • Wage: $18/hour

Position Requirements:

  • Successful completion of a background check is required prior to employment

Category: Front Office / Front Desk

Location: Autograph Union Station 245

Full-Time/Part-Time: Full-Time and/or Part-Time

Shift: Various Shifts

Number of Openings: 2

EOE Statement: HM Alpha Hotels & Resorts is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. We are committed to providing an environment of mutual respect, the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex (including pregnancy and gender identity), national origin, age (40 or older) disability, genetic information, family or parental status, military service, or any other status protected by the laws or regulations in the locations where we operate. HM Alpha Hotels & Resorts will not tolerate discrimination or harassment based on any of these characteristics.

This position is currently accepting applications.

Apply