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Resorts In Concierge Jobs in Tennessee (NOW HIRING)

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How do I become a resorts in concierge?

To become a resorts in concierge, candidates typically need a high school diploma or equivalent, excellent customer service skills, and previous experience in hospitality or customer service roles. Some employers prefer certifications such as the Certified Concierge Professional (CCP) and proficiency in multiple languages or local knowledge of the area. Strong communication, problem-solving abilities, and a professional appearance are also important for success in this role.

Is resorts in concierge a stressful job?

Resort concierge jobs can be stressful due to high guest expectations, multitasking, and managing multiple requests simultaneously. The role often requires strong communication skills, problem-solving, and the ability to remain calm under pressure, especially during busy periods or emergencies.

What does a resorts in concierge do?

A resorts in concierge assists guests by providing information, making reservations, and arranging services such as transportation, dining, and activities. They ensure guests have a smooth and enjoyable stay by addressing their needs and preferences, often requiring strong communication and customer service skills.

What is the difference between Resorts In Concierge vs Resorts In Front Desk Agent?

AspectResorts In ConciergeResorts In Front Desk Agent
CredentialsCustomer service experience, hospitality certifications (optional)Customer service experience, hospitality certifications (optional)
Work EnvironmentPersonalized guest services, luxury settingsFront desk operations, check-in/check-out processes
Employer & IndustryResort/hotel industry, luxury hospitalityResort/hotel industry, general hospitality
Search & Comparison IntentGuest experience, personalized servicesCheck-in/check-out, administrative tasks

Resorts In Concierge and Resorts In Front Desk Agent roles both operate within the hospitality industry, but they focus on different aspects of guest service. Concierges provide personalized assistance and luxury services, while front desk agents handle check-in/check-out and administrative duties. Both roles require customer service skills and hospitality knowledge, but their daily tasks and guest interaction levels differ.

What are popular job titles related to Resorts In Concierge jobs in Tennessee? For Resorts In Concierge jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Resorts In Concierge jobs in Tennessee look for? The top searched job categories for Resorts In Concierge jobs in Tennessee are:
What cities in Tennessee are hiring for Resorts In Concierge jobs? Cities in Tennessee with the most Resorts In Concierge job openings:
Resorts In Concierge jobs near you

Bell Attendant - Flexible

Peabody Hotels & Resorts

Memphis, TN • On-site

$13 - $17.25/hr

Full-time

Re-posted 23 days ago

Job description

Description
Transport guest luggage to/from guest rooms. Escort guests to rooms and inform guests of all hotel services and features. Responsible for attending to immediate needs of each guest upon arrival and follow through attention throughout stay. Maintain thorough knowledge of all hotel services and amenities.
Requirements
1. Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
2. Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
3. Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
4. Always maintain positive guest relations .
5. Be familiar with all hotel services/features and local attractions/activities in order to respond to guest inquiries accurately.
6. Resolve guest complaints, ensuring guest satisfaction.
7. Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
8. Transport guest luggage from the point of arrival at the hotel to their assigned room.
9. Transport guest luggage from current room to reassigned room for room changes.
10. Transport guest luggage from their room to the point of departure from the hotel.
11. Assist in locating guests' lost luggage, logging and notifying guests of luggage delivered by airlines.
12. Correctly tag, store and retrieve luggage from storage locations.
13. Identify and explain the following hotel facilities and features to guests while escorting them to their rooms:
• Concierge Desk.
• Duck March.
• Lobby Lounge.
• Peabody Deli and Desserts.
• Capriccio Grill.
• Chez Philippe.
• Retail Outlets.
• Convention Areas.
• Recreation Level.
14. Identify fire exit closest to guest's room and explain safety features of assigned room.
15. Demonstrate use of room key to guests.
16. Place guest luggage inside room using luggage rack or place per guest request.
17. Identify and explain guest room features to include use of:
• air conditioning/heat units and thermostat controls.
• telephone (inform of charges and 2nd line).
• HSIA in all guest rooms and public areas.
• television (interactive services, pay channels, information channel, games, WebTV).
• guest services directory, including room service menu.
• in-room safe.
• lights.
• bathroom amenities.
• extra pillows, blankets and robes.
• valet/laundry services, ironing board.
• door lock.
• ice.
18. Maintain accurate knowledge of scheduled functions within the hotel in order to direct guests to correct locations.
19. Relay accurate directions to guests regarding inquiries about transportation within the local area.
20. Maintain accurate log record of guest calls for Bell Person assistance.
21. Answer Bell Stand telephone within 3 rings using correct greeting and telephone etiquette.
22. Remain in assigned post position, maintaining correct stance.
23. Properly log and track all luggage handled for porterage inclusive groups.
24. Deliver items to guest rooms promptly per guest or associate request to include:
• messages.
• mail, faxes.
• packages.
• flowers.
• sundry items.
• gift items.
25. Deliver USA Today newspaper by 6 a.m. to specified guest rooms.
26. Monitor and maintain appearance of lobby areas and luggage holding room.
27. Polish brass luggage carts and maintain cleanliness of carts.

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