Resort Operations Manager Jobs in Chicago, IL (NOW HIRING)

Change your career and join the hospitality team at Eaglewood Resort & Spa, Arbor Lodging. We're always looking for talented, driven people to enhance our team and help us deliver on our promise: exceeding our guest’s expectations. We offer a world of promising opportunities across a diverse range of career areas, all of which will engage and empower you to realize your passion, achieve greatness, and experience the rewards of making a positive impact in our guests and employee’s lives.

A job at Eaglewood Resort is unlike any other. You’ll be challenged. You’ll be inspired. And you’ll be proud. Because whatever your job is here, you’ll be part of our success and our family.

Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our service ethos is proactive and holistic, fostering an environment where guests feel truly welcomed and supported at every interaction. Our culture is people-focused, data-driven, and results-oriented.

Summary

The Golf Supervisor is responsible for supporting the daily operations of the golf department while delivering exceptional guest experience. This position provides leadership and direction to Golf Operations team members, assists with tee sheet management, golf cart operations, player services, tournaments and outings, and ensures the golf operation is maintained to Eaglewood Resort & Spa standards.

Season: Mid-March – November (Work)

Off-Season: December – February (No Work)

Duties & Responsibilities

Guest Experience

• Provide friendly, professional service to all guests and golfers.
• Respond to guest questions, requests, and concerns promptly.
• Maintain knowledge of the golf course, tee times, resort amenities, and golf services.

Golf Operations

• Assist with daily tee sheet and golf operations.
• Coordinate golf carts, player services, bag handling, and guest areas.
• Ensure carts, equipment, and golf areas are clean, organized, and ready for guests.
• Monitor pace of play and address operational issues as needed.
• Communicate course conditions, weather concerns, and operational changes to the team.
• Follow all safety procedures and company policies.
• Supervise, train, and support Golf team members.
• Assign daily tasks based on business levels and operational needs.
• Assist with scheduling and staffing.
• Work closely with the Golf Manager, Golf Shop, Course Maintenance, Food & Beverage, and other resort departments.
• Report guest concerns, accidents, equipment issues, and other operational concerns to management.
• Assist with inventory, equipment, and departmental supplies.
• Follow all Eaglewood Resort & Spa and Arbor Lodging policies and procedures.
• Maintain confidentiality and professionalism in all employees and guest matters.

• Must be available to work weekends, holidays, early mornings, and evenings based on business needs.
• Previous golf, hospitality, or customer service experience preferred.
• Previous supervisory or leadership experience preferred.
• Must possess a strong working knowledge of golf and passion for the sport.
• Strong communication and organizational skills.
• Ability to work outdoors and in varying weather conditions.

Benefits

• Competitive salary
• Annual review with increase potential
• 401k program with company match
• Additional benefits may be available

Arbor’s Guiding Principles

Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth, development, and progression thrive within the properties:

• Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient.
• Lead with Heart - Be kind, passionate and hospitable.
• Be Accountable - Take ownership and deliver results.
• Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change.
• Celebrate Differences - Embrace diversity, respect individual opinions and ideas.

Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.