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Resort Operations Manager Jobs in Chicago, IL (NOW HIRING)

Bally's

Vice President - Resort Operations

Chicago, IL · On-site

$180 - $200/hr

Who know the difference between managing a hotel and building one from the inside out. This is a ... We are seeking a Vice President of Resort Operations to build the operational foundation before the ...

Ventrata

Sales Manager US - Resorts

Chicago, IL · On-site +1

A strong awareness of hotel and resort operations, as well as Property Management and Connectivity applications. * Can demonstrate a history of achieving quotas of $600k+ selling into enterprise ...

Ventrata

Sales Manager US - Resorts

Chicago, IL · Remote

A strong awareness of hotel and resort operations, as well as Property Management and Connectivity applications. * Can demonstrate a history of achieving quotas of $600k+ selling into enterprise ...

Ventrata

Sales Manager US - Resorts

Chicago, IL · On-site +1

A strong awareness of hotel and resort operations, as well as Property Management and Connectivity applications. * Can demonstrate a history of achieving quotas of $600k+ selling into enterprise ...

Tail Chasers

Receptionist at Pet Resort

Barrington, IL · On-site

$16/hr

Your role will involve multitasking, managing a multi-line phone system, and utilizing our ... Strong multitasking skills and proficiency in computer operations * Comfortable with extended ...

Tailchasers

Receptionist at Pet Resort

Barrington, IL · On-site

$16 - $18/hr

Your role will involve multitasking, managing a multi-line phone system, and utilizing our ... Strong multitasking skills and proficiency in computer operations * Comfortable with extended ...

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Resort Operations Manager information

See Chicago, IL salary details

$32K

$65.4K

$122.2K

How much do resort operations manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for resort operations manager in Chicago, IL is $65,421.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,300.00 and $79,900.00 per year, depending on experience, location, and employer.

What does a resort operations manager do?

A Resort Operations Manager oversees the daily operations of a resort, ensuring that all departments such as housekeeping, front desk, maintenance, food and beverage, and guest services run smoothly. They are responsible for maintaining high levels of guest satisfaction, managing staff, budgeting, and implementing policies and procedures. Their role also includes addressing guest concerns, coordinating with vendors, and ensuring compliance with safety and quality standards. Ultimately, they work to maximize efficiency and profitability while delivering an exceptional guest experience.

What are the key skills and qualifications needed to thrive as a resort operations manager?

To thrive as a Resort Operations Manager, you need strong leadership, hospitality management expertise, and a relevant degree or equivalent experience. Familiarity with property management systems (PMS), booking platforms, and budgeting software is typically required. Excellent interpersonal skills, conflict resolution abilities, and organizational acumen help you motivate teams and ensure guest satisfaction. These skills are crucial to maintain efficient operations, deliver outstanding guest experiences, and drive the resort's overall success.

What are some common challenges faced by resort operations managers and how can they be addressed?

Resort Operations Managers often encounter challenges such as managing diverse teams, balancing guest satisfaction with operational efficiency, and responding quickly to unexpected issues like maintenance emergencies or staffing shortages. Successfully addressing these challenges requires strong communication skills, proactive planning, and the ability to remain calm under pressure. Building a reliable support team, maintaining open lines of communication with staff, and implementing clear standard operating procedures can help managers effectively navigate these common obstacles and ensure smooth resort operations.

What are popular job titles related to Resort Operations Manager jobs in Chicago, IL?

For Resort Operations Manager jobs in Chicago, IL, the most frequently searched job titles are:

What job categories do people searching Resort Operations Manager jobs in Chicago, IL look for?

The top searched job categories for Resort Operations Manager jobs in Chicago, IL are:

What cities near Chicago, IL are hiring for Resort Operations Manager jobs?

Cities near Chicago, IL with the most Resort Operations Manager job openings:

Resort Operations Manager jobs near you
Infographic showing various Resort Operations Manager job openings in Chicago, IL as of August 2026, with employment types broken down into 85% Full Time, 12% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $65,421 per year, or $31.5 per hour.

Vice President - Resort Operations

Bally's Corporation

Chicago, IL • On-site

$180K - $200K/yr

Other

Re-posted 12 days ago

Bally's rating

6.6

Company rating: 6.6 out of 10

Based on 65 frontline employees who took The Breakroom Quiz

14th of 15 rated gambling companies

Job description

Description

This is not a job posting. It is an invitation.

There are operators, and then there are architects. The ones who do not just run a property -- they shape what it becomes. Who know the difference between managing a hotel and building one from the inside out.

This is a role for the latter.

Bally's Chicago is a $1.7 billion integrated resort rising along the Chicago River -- 500 hotel rooms, 50,000 square feet of convention space, a 3,000-seat entertainment venue, a two-acre park, 2,000 feet of riverwalk, and a casino that will redefine gaming in one of the great American cities. We are seeking a Vice President of Resort Operations to build the operational foundation before the first guest ever walks through the door.

What You Will Own

  • Pre-Opening: Design and implement all SOPs, service standards, and systems integrations from the ground up; lead team selection and culture-setting across all divisions
  • Hotel Operations: Full oversight of 500 rooms including Front Office, Bell, Concierge, and all guest-facing touchpoints; drive occupancy, RevPAR, and guest satisfaction
  • Housekeeping: Establish cleanliness standards, turn protocols, and labor models that set the benchmark for Chicago hospitality
  • Facilities: Oversee VP of Facilities and full campus operations; protect the integrity of a $1.7 billion asset
  • Spa and Retail: Develop and operate the resort spa and all retail outlets; build revenue through programming, packaging, and upsell culture
  • Valet and Parking: Own arrival and departure; establish throughput protocols and service standards for a high-volume downtown environment
  • Financial Performance: Own departmental P&L, labor models, and budget; use data to benchmark against best-in-class resorts
  • Partner Coordination: Primary bridge between resort operations, Levy Restaurants, Casino, Convention, and Entertainment leadership

#LI-TN1

Competitive Salary and Benefits Package: $180,000-200,000 base

Bonus Eligible Position

Qualifications

Experience
10+ years of progressive hospitality leadership at full service, luxury, or integrated resort properties (preferred)
Pre-opening experience - you know the demands of building something from zero (preferred)
Gaming or integrated resort background (preferred)
Demonstrated P&L ownership at VP level or equivalent (preferred)

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

What Bally's employees say

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Benefits

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