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How much do resolve crisis jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for resolve crisis in the United States is $21.64, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $23.08 per hour, depending on experience, location, and employer.

What does a resolve crisis professional do?

A Resolve Crisis professional specializes in managing and de-escalating emergency situations involving individuals experiencing mental health crises or emotional distress. Their primary responsibilities include assessing risk, providing immediate support, connecting individuals to appropriate resources, and collaborating with other service providers such as law enforcement or healthcare professionals. They play a crucial role in ensuring safety and helping individuals access the care they need during a crisis.

What are the key skills and qualifications needed to thrive as a crisis counselor, and why are they important?

To thrive as a Crisis Counselor, you need a background in psychology or social work, experience with crisis intervention, and often a relevant certification such as CCISM or LPC. Familiarity with crisis management protocols, case management systems, and hotline software is typically required. Compassion, active listening, and resilience are crucial soft skills for providing support during high-stress situations. These skills enable effective intervention, emotional support, and quick decision-making to ensure client safety and well-being.

What are some common challenges faced by professionals in crisis resolution roles, and how are these typically addressed within organizations?

Professionals in crisis resolution roles often encounter high-pressure situations that require quick thinking, emotional resilience, and effective communication. One common challenge is managing conflicting interests among stakeholders while maintaining a calm and solution-focused approach. Organizations typically support crisis resolution teams through regular training, access to mental health resources, and by fostering a collaborative environment where team members can debrief and share best practices. This helps ensure that staff feel supported and are equipped to handle the demands of the role.

What is the difference between Resolve Crisis vs Crisis Counselor?

AspectResolve CrisisCrisis Counselor
Required CredentialsHigh school diploma or equivalent; certifications in crisis interventionRelevant degrees (e.g., psychology, social work); certifications in crisis intervention
Work EnvironmentEmergency hotlines, crisis centers, hospitalsCounseling centers, mental health clinics, hospitals
Employer & Industry UsageEmergency services, mental health organizationsHealthcare, mental health services, community agencies
Common Search & ComparisonResolve CrisisCrisis Counselor

Resolve Crisis professionals focus on immediate intervention during crises, often working in emergency settings. Crisis Counselors provide ongoing mental health support and therapy. While both roles address mental health emergencies, Resolve Crisis is more about immediate response, whereas Crisis Counselors offer longer-term care.

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Resolve Crisis jobs near you
Infographic showing various Resolve Crisis job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $45,018 per year, or $21.6 per hour.

Crisis Safety Specialist - resolve Crisis Service Walk-In

UPMC Senior Communities

Pittsburgh, PA • On-site

$19.80 - $30.40/hr

Full-time

Re-posted 26 days ago

Job description

Are you interested in building a rewarding career with a national leader in the treatment of mental health and addictive disorders? UPMC Western Psychiatric Hospital is looking for a Crisis Safety Specialist to join our Walk-In Clinic at resolve Crisis Services! resolve is a 24-hour, 365-day Crisis Walk-In Clinic providing support to individuals experiencing self-identified crisis.
For more information, visit: resolve Crisis Services | UPMC
This position greets all customers, patients, and visitors; conducts safety searches for everyone entering the building; supports front desk operations and the milieu as needed; and assists leadership with developing and implementing safety procedures for both walk-in and residential environments.
All candidates must be able to work varying shifts: daylight, evening, nights, weekends, and holidays.
Responsibilities:
• Participate in interdisciplinary meetings and assigned committees
• Report any safety concerns involving patients, visitors, or staff immediately
• Provide customer service to patients, visitors, and staff
• De-escalate disruptive individuals using verbal techniques; use physical intervention only as a last resort
• Demonstrate understanding of mental health laws
• Answer phone calls, direct inquiries, and provide information as needed
• Complete reports and incident documentation when necessary
• Assist with orientation of new crisis staff
• Conduct safety searches on all patients and visitors entering the building
• Maintain safety and security by enforcing UPMC policies and regulations
• Manage evidence, valuables, and lost-and-found items
• Respond effectively as part of a team during crisis situations
Qualifications:
  • HS Diploma required.
  • Bachelor's degree preferred, 2 years of experience in safety, crisis intervention, mental health, de-escalation or related field preferred.
  • Ability to respond calmly and effectively, using good clinical judgment to both psychiatric and medical emergencies.
  • Must be physically capable of providing direct total physical care to unpredictable, potentially violent mentally ill residents including lifting, supporting, running toward or away from areas where problems are occurring, and pushing or pulling equipment.
  • Ability to defuse and handle distraught or hostile person(s) in a professional manner required.
  • Good interpersonal skills; able to deal with stress and potentially dangerous conflict situations.
  • Ability to work collaboratively within a multidisciplinary team.
  • Ability to work under stress, with an unpredictable consumer flow, Flexible schedule, and rotating shifts.
    Licensure, Certifications, and Clearances:
  • Cardiopulmonary Resuscitation (CPR)
  • Comprehensive Crisis Management (CCMC)
  • Act 31 Child Abuse Reporting with renewal
  • Act 33 with renewal
  • Act 34 with renewal
  • Act 73 FBI Clearance with renewal
  • OAPSA

UPMC is an Equal Opportunity Employer/Disability/Veteran

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