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Resolution Manager Jobs in Summerfield, FL (NOW HIRING)

Taco Bell

Shift Manager

Ocala, FL · On-site

$14 - $22/hr

Handle conflicts constructively and work with the GM to achieve resolution. * Assist the GM in screening Team Member candidates. * Assist with Profit & Loss management by following cash control and ...

Taco Bell

Shift Manager

Inverness, FL

$14 - $22/hr

Handle conflicts constructively and work with the GM to achieve resolution. * Assist the GM in screening Team Member candidates. * Assist with Profit & Loss management by following cash control and ...

Long John Silver's

General Manager

Ocala, FL

$62K/yr

You're also responsible for scheduling and deploying the Team correctly, addressing performance issues, assisting in the resolution of customer issues and managing the restaurant budget and financial ...

Taco Bell

Shift Manager

Leesburg, FL

$14 - $22/hr

Handle conflicts constructively and work with the GM to achieve resolution. * Assist the GM in screening Team Member candidates. * Assist with Profit & Loss management by following cash control and ...

Anytime Fitness

Club Manager

Ocala, FL · On-site

Report larger maintenance issues to the appropriate team for quick resolution. Operations ... Learn to effectively manage your daily tasks to meet set goals. * Lead by example and provide ...

Anytime Fitness

Club Manager

Ocala, FL · On-site

As a Club Manager, you'll play a key role in ensuring the daily operations run smoothly, creating a ... Report larger maintenance issues to the appropriate team for quick resolution. Operations ...

Anytime Fitness

Club Manager

Ocala, FL · On-site

As a Club Manager, you'll play a key role in ensuring the daily operations run smoothly, creating a ... Report larger maintenance issues to the appropriate team for quick resolution. Operations ...

Anytime Fitness

Club Manager

Ocala, FL · On-site

Report larger maintenance issues to the appropriate team for quick resolution. Operations ... Learn to effectively manage your daily tasks to meet set goals. * Lead by example and provide ...

Cresten (all jobs)

Club Manager

Ocala, FL · On-site

Report larger maintenance issues to the appropriate team for quick resolution. Operations ... Learn to effectively manage your daily tasks to meet set goals. * Lead by example and provide ...

Sonic Drive-In

General Manager

Leesburg, FL · On-site

As a SONIC Drive-In restaurant General Manager, you are indeed a general-leading your troops in a ... conflict-resolution skills • Willingness to abide by the appearance, uniform and hygiene ...

Sonic Drive-In

General Manager

Ocala, FL · On-site

As a SONIC Drive-In restaurant General Manager, you are indeed a general-leading your troops in a ... conflict-resolution skills • Willingness to abide by the appearance, uniform and hygiene ...

Sonic Drive-In

General Manager

Summerfield, FL · On-site

As a SONIC Drive-In restaurant General Manager, you are indeed a general-leading your troops in a ... conflict-resolution skills • Willingness to abide by the appearance, uniform and hygiene ...

Sonic Drive-In

General Manager

Eustis, FL · On-site

As a SONIC Drive-In restaurant General Manager, you are indeed a general-leading your troops in a ... conflict-resolution skills • Willingness to abide by the appearance, uniform and hygiene ...

Sonic Drive-In

General Manager

Ocala, FL · On-site

As a SONIC Drive-In restaurant General Manager, you are indeed a general-leading your troops in a ... conflict-resolution skills • Willingness to abide by the appearance, uniform and hygiene ...

Cavender's

Assistant Manager - Store

Ocala, FL · On-site

... resolution of personnel/customer problems and complaints * Assist in all other duties considered usual and customary in the retail apparel/footwear industry * Assist store manager in all other ...

builders

Driver - Class A CDL Delivery

Groveland, FL · On-site

Conflict Resolution: Manages difficult situations professionally and partners with others to achieve mutually beneficial results. WORK ENVIRONMENT / PHYSICAL ACTIVITY The physical demands described ...

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Resolution Manager information

What are the key skills and qualifications needed to thrive as a resolution manager?

To thrive as a Resolution Manager, you need strong problem-solving abilities, conflict resolution skills, and a background in business administration or a related field. Familiarity with case management software, CRM platforms, and sometimes certifications in mediation or dispute resolution are typically required. Exceptional communication, negotiation, and emotional intelligence help you manage stakeholder expectations and diffuse tense situations. These skills are crucial for efficiently resolving disputes, maintaining client satisfaction, and protecting organizational reputation.

How does a resolution manager typically collaborate with other departments to resolve complex issues?

Resolution Managers frequently work cross-functionally, partnering with teams such as customer service, operations, legal, and IT to address and resolve challenging cases or disputes. Effective communication and coordination are essential, as Resolution Managers often facilitate meetings, gather input from multiple stakeholders, and ensure everyone is aligned on the resolution approach. This collaborative process not only helps in resolving issues efficiently but also provides broader insight into recurring problems, allowing the company to implement long-term process improvements.

What is the difference between Resolution Manager vs Customer Service Manager?

AspectResolution ManagerCustomer Service Manager
Primary FocusResolving complex issues and disputes efficientlyOverseeing customer service teams and satisfaction
Required SkillsProblem-solving, conflict resolution, technical knowledgeLeadership, communication, customer relationship management
Work EnvironmentOperations, support centers, client-facing rolesCall centers, retail, service industries
CertificationsRelevant industry certifications, conflict resolution trainingCustomer service certifications, management training

While both roles focus on customer interactions, the Resolution Manager specializes in resolving complex issues and disputes, often requiring technical or specialized knowledge. The Customer Service Manager oversees overall customer satisfaction and team management. Understanding these differences helps in choosing the right career path or hiring the appropriate professional for specific needs.

What does a senior resolution manager do?

A senior resolution manager oversees the resolution of complex customer issues, ensuring timely and effective solutions. They coordinate with teams, analyze root causes, and implement process improvements, often using customer relationship management (CRM) tools and requiring strong communication and problem-solving skills.

What job categories do people searching Resolution Manager jobs in Summerfield, FL look for?

The top searched job categories for Resolution Manager jobs in Summerfield, FL are:

What cities near Summerfield, FL are hiring for Resolution Manager jobs?

Cities near Summerfield, FL with the most Resolution Manager job openings:

Resolution Manager jobs near you
Infographic showing various Resolution Manager job openings in Summerfield, FL as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution.

Shift Manager

Taco Bell

Ocala, FL • On-site

$14 - $22/hr

Other

Medical, Retirement, PTO

Re-posted 13 days ago

Taco Bell rating

5.2

Company rating: 5.2 out of 10

Based on 3,010 frontline employees who took The Breakroom Quiz

55th of 106 rated fast food restaurants

Job description

About the Job: 

As a Shift Lead, you'll be the driving force behind our team, leading shifts with energy and passion to meet Taco Bell's high standards. You'll take charge, resolving customer concerns and ensuring every guest leaves satisfied. Your leadership will inspire others as you coach and guide your team to success. Partnering with the management team, you'll play a key role in business initiatives, helping to shape the future of our restaurant. This role is perfect for someone who thrives in a fast-paced environment and is ready to take ownership and drive results.


The Day-to-Day: 

  • Ensure consistent customer satisfaction by executing the MIC (Manager in Charge) Success Routine and prioritizing customer needs.
  • Oversee Team Members' completion of Shift Excellence tasks and maintain clean, neat appearances.
  • Ensure food safety, quality, and accuracy of orders.
  • Resolve customer complaints quickly, maintaining positive customer relations.
  • Provide regular feedback to the GM on Team Member performance.
  • Offer ongoing constructive and positive feedback to Team Members.
  • Actively participate in training Team Members.
  • Handle conflicts constructively and work with the GM to achieve resolution.
  • Assist the GM in screening Team Member candidates.
  • Assist with Profit & Loss management by following cash control and security procedures, maintaining inventory, and managing labor.
  • Oversee proper product preparation, rotation, portioning, cooking, and holding times.
  • Assist the GM with facility maintenance and ensure health and safety standards are always followed.


Is this you? 

  • 1 year of restaurant/retail experience, with 3 months shift lead experience preferred
  • Adheres to cash, security, inventory, and labor policies
  • Must be at least 18 years of age 
  • Accessibility to dependable and reliable transportation 
  • Excellent communication skills, management/leadership and organizational skills. 
  • Physical dexterity required (the ability to move up to 45 lbs. from one area to another). 
  • Attendance and Punctuality a must 
  • Operating of cash register as needed and making change for other cashiers. 
  • Basic Math skills 
  • Maintains customer satisfaction and adheres to health and safety standards
  • Promotes and champions Taco Bell’s culture and values
  • Provides constructive feedback to Team Members
  • Executes shift duties accurately and efficiently
  • Promotes equity, inclusion, and belonging
  • Ensures teammates and customers enjoy a positive experience


Work-Hard, Play-Hard: 

  • Competitive pay
  • Free bachelor's degree and scholarship programs
  • Free meals
  • Flexible schedules! Day, evening, and late night
  • Vacation pay and additional Paid Time Off
  • Medical benefits
  • 401k retirement plan with 6% match
  • Health and wellness programs
  • Perks! Discounts on mortgages, vehicles, cell phones, gym memberships and more
  • Más earth! Commitment to a sustainable future


This offer is contingent upon a satisfactory background check and proof of your work eligibility.

The range for this role is $14-$22/hour. This is a nationwide range and is solely dependent on the geographical location where the restaurant is located.

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