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Resolution Manager Jobs in Portland, OR (NOW HIRING)

Hertz

Branch Manager

Portland, OR · On-site

$56 - $68/hr

Handle or assist in the resolution of customer service issues * Ensure a high level of customer ... Previous management experience in a fast-paced environment * Experience in car rental, hospitality ...

Utilities One

Field Project Manager

Vancouver, WA · On-site

$70K - $85K/yr

Identify potential field conflicts early and coordinate resolution with engineering and management. Daily Field Coordination & Vendor Oversight * Meet with foremen/vendors daily to review work plans ...

Utilities One

Field Project Manager

Portland, OR · On-site

$70K - $85K/yr

Identify potential field conflicts early and coordinate resolution with engineering and management. Daily Field Coordination & Vendor Oversight * Meet with foremen/vendors daily to review work plans ...

Utilities One

Field Project Manager

Portland, OR · On-site

Identify potential field conflicts early and coordinate resolution with engineering and management. Daily Field Coordination & Vendor Oversight * Meet with foremen/vendors daily to review work plans ...

Utilities One

Field Project Manager

Vancouver, WA · On-site

Identify potential field conflicts early and coordinate resolution with engineering and management. Daily Field Coordination & Vendor Oversight * Meet with foremen/vendors daily to review work plans ...

Utilities One

Field Project Manager

Portland, OR

$70K - $85K/yr

Identify potential field conflicts early and coordinate resolution with engineering and management. Daily Field Coordination & Vendor Oversight * Meet with foremen/vendors daily to review work plans ...

Utilities One

Field Project Manager

Vancouver, WA · On-site

$70K - $85K/yr

Identify potential field conflicts early and coordinate resolution with engineering and management. Daily Field Coordination & Vendor Oversight * Meet with foremen/vendors daily to review work plans ...

Utilities One

Field Project Manager

Portland, OR · On-site

$70 - $85/hr

Identify potential field conflicts early and coordinate resolution with engineering and management. Daily Field Coordination & Vendor Oversight * Meet with foremen/vendors daily to review work plans ...

Hertz

Branch Manager

Portland, OR · On-site

$62K/yr

Handle or assist in the resolution of customer service issues * Ensure a high level of customer ... Previous management experience in a fast-paced environment * Experience in car rental, hospitality ...

Socket.dev

Branch Manager

Portland, OR · On-site

$56 - $68/hr

Handle or assist in the resolution of customer service issues * Ensure a high level of customer ... Previous management experience in a fast-paced environment * Experience in car rental, hospitality ...

New

The Hertz Corporation

Branch Manager

Portland, OR

$62K/yr

Handle or assist in the resolution of customer service issues * Ensure a high level of customer ... Previous management experience in a fast-paced environment * Experience in car rental, hospitality ...

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Showing results 21-40

All JobsResolution JobsResolution Manager JobsResolution Manager Jobs in Portland, OR

Resolution Manager information

See Portland, OR salary details

$24.5K

$67.4K

$128.8K

How much do resolution manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for resolution manager in Portland, OR is $67,412.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,947.00 and $81,894.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a resolution manager?

To thrive as a Resolution Manager, you need strong problem-solving abilities, conflict resolution skills, and a background in business administration or a related field. Familiarity with case management software, CRM platforms, and sometimes certifications in mediation or dispute resolution are typically required. Exceptional communication, negotiation, and emotional intelligence help you manage stakeholder expectations and diffuse tense situations. These skills are crucial for efficiently resolving disputes, maintaining client satisfaction, and protecting organizational reputation.

How does a resolution manager typically collaborate with other departments to resolve complex issues?

Resolution Managers frequently work cross-functionally, partnering with teams such as customer service, operations, legal, and IT to address and resolve challenging cases or disputes. Effective communication and coordination are essential, as Resolution Managers often facilitate meetings, gather input from multiple stakeholders, and ensure everyone is aligned on the resolution approach. This collaborative process not only helps in resolving issues efficiently but also provides broader insight into recurring problems, allowing the company to implement long-term process improvements.

What is the difference between Resolution Manager vs Customer Service Manager?

AspectResolution ManagerCustomer Service Manager
Primary FocusResolving complex issues and disputes efficientlyOverseeing customer service teams and satisfaction
Required SkillsProblem-solving, conflict resolution, technical knowledgeLeadership, communication, customer relationship management
Work EnvironmentOperations, support centers, client-facing rolesCall centers, retail, service industries
CertificationsRelevant industry certifications, conflict resolution trainingCustomer service certifications, management training

While both roles focus on customer interactions, the Resolution Manager specializes in resolving complex issues and disputes, often requiring technical or specialized knowledge. The Customer Service Manager oversees overall customer satisfaction and team management. Understanding these differences helps in choosing the right career path or hiring the appropriate professional for specific needs.

What does a senior resolution manager do?

A senior resolution manager oversees the resolution of complex customer issues, ensuring timely and effective solutions. They coordinate with teams, analyze root causes, and implement process improvements, often using customer relationship management (CRM) tools and requiring strong communication and problem-solving skills.

What are popular job titles related to Resolution Manager jobs in Portland, OR?

For Resolution Manager jobs in Portland, OR, the most frequently searched job titles are:

What job categories do people searching Resolution Manager jobs in Portland, OR look for?

The top searched job categories for Resolution Manager jobs in Portland, OR are:

Resolution Manager jobs near you
Infographic showing various Resolution Manager job openings in Portland, OR as of August 2026, with employment types broken down into 86% Full Time, 12% Part Time, and 2% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $67,412 per year, or $32.4 per hour.

Senior Manager, Product Integrity Issue Management

Nike

Beaverton, OR • On-site

$131K - $173K/yr

Full-time

Re-posted 15 days ago

Nike rating

7.7

Company rating: 7.7 out of 10

Based on 276 frontline employees who took The Breakroom Quiz

6th of 104 rated fashion retailers

Job description

WHO YOU'LL WORK WITH
Product Integrity safeguards athletes and the brand by ensuring product issues are identified, assessed, and resolved with speed and precision. This role reports to the Director, Issue Management and leads a team of Product Integrity Engineers responsible for resolving complex Apparel and Accessories product issues.
You will partner closely with Product Creation, Manufacturing Engineering, Materials, Supplier Management, Marketplace Operations, GEO teams, and external manufacturing partners to drive timely resolution, sustainable corrective actions, and stronger product outcomes.
WHO WE ARE LOOKING FOR
Nike sees every product issue as a chance to protect the athlete, strengthen the product, and elevate how we work. The Senior Manager, Issue Management, Apparel & Accessories leads at the center of complex product issues, bringing structure, technical judgment, and clear direction to moments that require speed, rigor, and trust.
This leader brings deep apparel manufacturing expertise and understands how product creation, construction, materials, factory operations, quality systems, and marketplace impacts connect. They are skilled at identifying root cause, assessing risk, and guiding teams toward sustainable corrective actions.
Equally important, they are a strong people leader who builds trust with experienced technical teams. They set clear priorities, coach with consistency, create accountability, and foster a culture rooted in collaboration, learning, technical excellence, and continuous improvement.
This role requires strong communication, stakeholder management, and storytelling skills, with the ability to translate technical complexity, issue data, KPIs, and business risk into clear recommendations for partners and leaders.
The candidate will bring:
  • Bachelor's degree in Engineering, Manufacturing, Supply Chain, Textile Sciences, Business, or related field. Will accept any suitable combination of education, experience, and training.
  • 8+ years of experience in Apparel Manufacturing, Product Integrity, Quality, Manufacturing Engineering, Supply Chain, or a related field.
  • Deep knowledge of apparel manufacturing processes, garment construction, production quality systems, and factory operations.
  • Experience leading, developing, and coaching high-performing technical teams.
  • Demonstrated success managing complex product issues and driving cross-functional resolution.
  • Strong analytical, communication, storytelling, and influencing skills with the ability to translate technical complexity into clear actions and business decisions.

WHAT YOU'LL WORK ON
You will lead resolution of Nike's most complex Apparel and Accessories product issues. You'll guide a team of engineers through ambiguity, align cross-functional partners on root cause and corrective actions, and turn issue learnings into improvements that strengthen products and protect consumer trust.
In this role, you will:
  • Lead and develop a team of Product Integrity Engineers, building a capability and a culture rooted in accountability, collaboration, technical excellence, and continuous improvement.
  • Own end-to-end issue resolution across Apparel and Accessories, including intake, prioritization, investigation, escalation, corrective action, and closure.
  • Apply apparel manufacturing expertise to guide complex investigations, identify root causes, assess risk, and drive sustainable corrective actions.
  • Partner across Product Creation, Manufacturing Engineering, Materials, Supplier Management, Supply Chain, Marketplace Operations, GEO teams, and manufacturing partners to align ownership and resolution plans.
  • Translate issue data, trends, KPIs, and investigation findings into actionable insights, clear recommendations, and leadership-ready communications.
  • Navigate high-stakes investigations with incomplete information, balancing urgency, sound judgment, and consumer impact.
  • Provide visibility to leaders on significant issues, issue patterns, risks, and resolution progress to enable informed decisions.

We offer a number of accommodations to complete our interview process including screen readers, sign language interpreters, accessible and single location for in-person interviews, closed captioning, and other reasonable modifications as needed. If you discover, as you navigate our application process, that you need assistance or an accommodation due to a disability, please complete the Candidate Accommodation Request Form.

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