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Resolution Manager Jobs in Philadelphia, PA (NOW HIRING)

PNC Bank

Business Center Assistant Manager

Wilmington, DE · On-site

$53K - $89K/yr

Leads effective problem resolution. * Manages the branded sales process to proactively achieve sales targets and customer loyalty. Grows branch revenue through acquisition and share-of-wallet growth ...

PNC

Business Center Assistant Manager

Wilmington, DE

$53K - $89K/yr

Leads effective problem resolution. * Manages the branded sales process to proactively achieve sales targets and customer loyalty. Grows branch revenue through acquisition and share-of-wallet growth ...

SIRIS

Construction Manager

Philadelphia, PA · On-site

$95K - $115K/yr

Oversee day-to-day construction activities, including field inspections, construction observation, schedule monitoring, quality control, safety compliance, and deficiency resolution. * Manage ...

Jobtailor

Case Manager, RN

Cherry Hill, NJ · On-site

$75 - $110/hr

Demonstrates effective use of conflict resolution skills * Demonstrates efficient prioritization and time management skills * Applies specific relevant medical necessity criteria for all patients

Moderate Income Management Co. Inc

Be Seen First

Property Manager

Hamilton, NJ · On-site

$65K - $70K/yr

The Property Manager will oversee the daily operations of a Senior Citizens Affordable multifamily ... Strong customer service and conflict resolution skills * Proficient in maintenance scheduling and ...

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Resolution Manager information

What are the key skills and qualifications needed to thrive as a resolution manager?

To thrive as a Resolution Manager, you need strong problem-solving abilities, conflict resolution skills, and a background in business administration or a related field. Familiarity with case management software, CRM platforms, and sometimes certifications in mediation or dispute resolution are typically required. Exceptional communication, negotiation, and emotional intelligence help you manage stakeholder expectations and diffuse tense situations. These skills are crucial for efficiently resolving disputes, maintaining client satisfaction, and protecting organizational reputation.

How does a resolution manager typically collaborate with other departments to resolve complex issues?

Resolution Managers frequently work cross-functionally, partnering with teams such as customer service, operations, legal, and IT to address and resolve challenging cases or disputes. Effective communication and coordination are essential, as Resolution Managers often facilitate meetings, gather input from multiple stakeholders, and ensure everyone is aligned on the resolution approach. This collaborative process not only helps in resolving issues efficiently but also provides broader insight into recurring problems, allowing the company to implement long-term process improvements.

What is the difference between Resolution Manager vs Customer Service Manager?

AspectResolution ManagerCustomer Service Manager
Primary FocusResolving complex issues and disputes efficientlyOverseeing customer service teams and satisfaction
Required SkillsProblem-solving, conflict resolution, technical knowledgeLeadership, communication, customer relationship management
Work EnvironmentOperations, support centers, client-facing rolesCall centers, retail, service industries
CertificationsRelevant industry certifications, conflict resolution trainingCustomer service certifications, management training

While both roles focus on customer interactions, the Resolution Manager specializes in resolving complex issues and disputes, often requiring technical or specialized knowledge. The Customer Service Manager oversees overall customer satisfaction and team management. Understanding these differences helps in choosing the right career path or hiring the appropriate professional for specific needs.

What does a senior resolution manager do?

A senior resolution manager oversees the resolution of complex customer issues, ensuring timely and effective solutions. They coordinate with teams, analyze root causes, and implement process improvements, often using customer relationship management (CRM) tools and requiring strong communication and problem-solving skills.

What are the most commonly searched types of Resolution jobs in Philadelphia, PA?

The most popular types of Resolution jobs in Philadelphia, PA are:

What are popular job titles related to Resolution Manager jobs in Philadelphia, PA?

For Resolution Manager jobs in Philadelphia, PA, the most frequently searched job titles are:

What job categories do people searching Resolution Manager jobs in Philadelphia, PA look for?

The top searched job categories for Resolution Manager jobs in Philadelphia, PA are:

What cities near Philadelphia, PA are hiring for Resolution Manager jobs?

Cities near Philadelphia, PA with the most Resolution Manager job openings:

Resolution Manager jobs near you
Infographic showing various Resolution Manager job openings in Philadelphia, PA as of August 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution.

Account Manager (JD Preferred)

RESOLUTE MANAGEMENT

Philadelphia, PA • On-site

$110K - $130K/yr

Full-time

Posted 26 days ago

Job description

Resolute Management Inc. is a Third-Party Administrator hired by clients to handle complex environmental, asbestos, and/or latent type insurance claims. We are proud to be an affiliate of the Berkshire Hathaway group of insurance companies and we believe our structure allows our employees to experience the benefits of a large company with a friendly, small company atmosphere. Our headquarters are located in Boston, MA, and we have additional offices located in Chicago, Philadelphia, and Stamford, CT.


POSITION SUMMARY:

The Direct Claims Account Manager directly handles the monitoring, reviewing and coordinating activities involving environmental, asbestos, and latent type claims, including resolution of coverage issues and establishment of adequate reserves.

DUTIES:

  • Analyzes, investigates, and evaluates new loss notices and claim tenders.
  • Works with policy search teams to find copies of alleged coverage where appropriate.
  • Expeditiously analyzes and positions claim under applicable primary, umbrella and excess coverage.
  • Coordinates the retention of defense counsel with internal/external stakeholders.
  • Coordinates and establishes defense strategy with insured, defense counsel and/or other participating insurance carriers.
  • Pro-actively manages the case resolution process. Actively participates in mediations as needed, within limit of settlement authority.
  • Works with the reinsurance department to provide notice of new accounts, updates on existing accounts and responds to specific reinsurer inquiries.
  • Works with in-house Legal/management to manage declaratory judgment actions, including formation and implementation of resolution strategy, settlement valuation and obtaining settlement authority.
  • Collaborates on setting reserves at appropriate level for claims.
  • Coordinates timely processing of payments including verifying proper allocation of such payments across appropriate policies
  • Manages ALAE through strategic handling and bill review/payment processing in coordination with the billing unit.
  • Appropriately documents claims in hard copy and/or systems in accordance with established guidelines.
  • Obtains and maintains adjuster licenses, as required.
  • Travels as necessary.

PERFORMANCE REQUIREMENTS:

  • Strong analytical skills.
  • Strong verbal and written communication skills including proper grammar usage and imparting information in a clear and concise manner.
  • Strong interpersonal skills.
  • Ability to meet assigned deadlines.
  • Promptly responds to inquiries with a sense of urgency.
  • Ability to work in a collaborative and cooperative office environment.
  • Ability to multi-task and effectively deal with interruptions.
  • Ability to follow instructions and established procedures.
  • Proficiency with MS Word, Excel, Office, TEAMS, and internet applications.
  • Highly attentive to details.
  • Able to work under pressure and execute good judgment in sensitive situations.

EDUCATION:

  • BA/BS degree required.
  • J.D. preferred.
  • CPCU or other industry designation a plus.


EXPERIENCE:

  • Minimum three years of experience handling complex general liability claims,environmental and/or latent claims, or a legal degree with insurance coverage or relevant experience preferred.


Job Type: Full-time

$110,000 - $130,000


Disclosure: The annual base salary range posted represents a broad range of salaries around the US and is subject to many factors including but not limited to credentials, education, experience, geographic location, job responsibilities, performance, skills and/or training.