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Resolution Manager Jobs in Carlisle, PA (NOW HIRING)

Select Medical

Claims Resolution Specialist

Camp Hill, PA · On-site

$18.50/hr

Overview Claims Resolution Specialist (in-office - on-site role) Starting at $18.50/hr but flexible ... Regularly communicate with hospital staff and department management on any accounts receivable ...

PNC Bank

Assistant Branch Manager

Camp Hill, PA

Leads effective problem resolution. * Manages the branded sales process to proactively achieve sales targets and customer loyalty. Grows branch revenue through acquisition and share-of-wallet growth ...

Amphenol TCS

Customer Success Manager

Yocumtown, PA · On-site

Lead cross-functional customer escalations end-to-end: assemble the right internal team, drive containment and resolution, manage executive-level communication, and track all action items to closure.

Amphenol TCS

Customer Success Manager

Yocumtown, PA · On-site

Lead cross-functional customer escalations end-to-end: assemble the right internal team, drive containment and resolution, manage executive-level communication, and track all action items to closure.

PNC

Assistant Branch Manager

Camp Hill, PA

Leads effective problem resolution. * Manages the branded sales process to proactively achieve sales targets and customer loyalty. Grows branch revenue through acquisition and share-of-wallet growth ...

D&H

Marketing Project Specialist

Harrisburg, PA · Hybrid

... Manages claim rejection resolution and research Assist trade management throughout the debit memo lifecycle to ensure successful claiming and rejection resolution Managing Proof of Performance/Proof ...

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Resolution Manager information

What are the key skills and qualifications needed to thrive as a resolution manager?

To thrive as a Resolution Manager, you need strong problem-solving abilities, conflict resolution skills, and a background in business administration or a related field. Familiarity with case management software, CRM platforms, and sometimes certifications in mediation or dispute resolution are typically required. Exceptional communication, negotiation, and emotional intelligence help you manage stakeholder expectations and diffuse tense situations. These skills are crucial for efficiently resolving disputes, maintaining client satisfaction, and protecting organizational reputation.

How does a resolution manager typically collaborate with other departments to resolve complex issues?

Resolution Managers frequently work cross-functionally, partnering with teams such as customer service, operations, legal, and IT to address and resolve challenging cases or disputes. Effective communication and coordination are essential, as Resolution Managers often facilitate meetings, gather input from multiple stakeholders, and ensure everyone is aligned on the resolution approach. This collaborative process not only helps in resolving issues efficiently but also provides broader insight into recurring problems, allowing the company to implement long-term process improvements.

What is the difference between Resolution Manager vs Customer Service Manager?

AspectResolution ManagerCustomer Service Manager
Primary FocusResolving complex issues and disputes efficientlyOverseeing customer service teams and satisfaction
Required SkillsProblem-solving, conflict resolution, technical knowledgeLeadership, communication, customer relationship management
Work EnvironmentOperations, support centers, client-facing rolesCall centers, retail, service industries
CertificationsRelevant industry certifications, conflict resolution trainingCustomer service certifications, management training

While both roles focus on customer interactions, the Resolution Manager specializes in resolving complex issues and disputes, often requiring technical or specialized knowledge. The Customer Service Manager oversees overall customer satisfaction and team management. Understanding these differences helps in choosing the right career path or hiring the appropriate professional for specific needs.

What does a senior resolution manager do?

A senior resolution manager oversees the resolution of complex customer issues, ensuring timely and effective solutions. They coordinate with teams, analyze root causes, and implement process improvements, often using customer relationship management (CRM) tools and requiring strong communication and problem-solving skills.

What are the most commonly searched types of Resolution jobs in Carlisle, PA?

The most popular types of Resolution jobs in Carlisle, PA are:

What job categories do people searching Resolution Manager jobs in Carlisle, PA look for?

The top searched job categories for Resolution Manager jobs in Carlisle, PA are:

What cities near Carlisle, PA are hiring for Resolution Manager jobs?

Cities near Carlisle, PA with the most Resolution Manager job openings:

Resolution Manager jobs near you
Infographic showing various Resolution Manager job openings in Carlisle, PA as of August 2026, with employment types broken down into 84% Full Time, 15% Part Time, and 1% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution.

Claims Resolution Specialist

Camp Hill, PA

Select Medical
See more jobs at Select Medicalexternal

$18.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 4 days ago

Job description

OverviewClaims Resolution Specialist

(in-office - on-site role)

Starting at $18.50/hr but flexible for experienced candidates

Do you enjoy puzzles and research? Are you results-oriented? If so, our Claims Resolution Specialist position may be a phenomenal career for you within Select Medical! Our dynamic team has the responsibility of resolving outstanding insurance claims so that our patients are not impacted.

We offer an exceptional employee experience, full-time hours, full benefits, paid training, and advancement opportunities. Our team offers flexible, first shift, Monday through Friday schedules. This would include two fifteen-minute breaks and one half-hour lunch. We allow for casual work attire; jeans are our norm!

Responsibilities
  • Investigate and follow-up on all open balances for accounts that have received a payment or denial, or that are greater than 30 days from billing. Contact responsible party to establish reason for non-payment document in system all verbal and written communication relative to open account balance, and institute timely follow-up with responsible party as a result of last contact to assure progress in resolving account with payment.
  • Maintain consistent, productive, and timely follow-up, as often as is needed to collect on the account. Time between account follow up is not to exceed 30 days.
  • Maintain a productivity of 20 to 25 accounts per day. This is subject to change based on volume changes and operational needs.
  • Make outgoing calls to patients, insurance companies and attorneys regarding claim status in order to reduce both outstanding receivables.
  • Regularly communicate with hospital staff and department management on any accounts receivable issues/problematic payor trends.
  • Identify and resolve issues impacting the timely collection of open receivables.
  • As necessary, request account adjustments as identified via write off requests and refund requests.
  • Notify database operations of changes or additions to specific payor, plan, contract, address, or other pertinent information as necessary.
  • Meet the expectations and goals for productivity and collections targets as set forth by management.
  • Performs other duties or special projects as assigned.
Qualifications

Required:

  • High School Diploma or Equivalent
  • One year of experience  within a medical billing, medical collecting or claims processing role.
  • Private and commercial claims collection experience (ideally provider side)
  • Medicare and Medicaid

Preferred:

  • Computer Skills
  • Microsoft Office:
  • Outlook
  • Excel
  • Ability to work with multiple programs simultaneously.
  • Good interpersonal, oral and written communication skills.
  • Previous experience in metrics based role, where production/quality standards are upheld.
  • Time management and organizational skills
  • Proven experience with investigative research.
  • Ability to work independently and as part of team to reach mutually established goals.
  • Attention to detail
  • Flexibility and being open to change
  • This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management.
Additional Data

Select Medical strives to provide our employees with a solid work-life balance, as we understand that happy employees have both fulfilling careers and fulfilling lives beyond our doors.

  • An extensive and thorough paid orientation program.
  • Paid Time Off (PTO) and Extended Illness Days (EID).
  • Health, Dental, and Vision Insurance; Life insurance; Prescription coverage.
  • A 401(k) retirement plan with company match.
  • No Required Weekends

Working Conditions/Physical Demands:

  • Office Environment
  • Sitting for extended periods of time
  • Ability to lift weight up to 35 lbs. 

Equal Opportunity Employer/including Disabled/Veterans

Employment Type: OTHER

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