ZipRecruiter

Log In

1

Resolution Manager Jobs in Philadelphia, PA (NOW HIRING)

Resolution Life

Product Owner

West Chester, PA · On-site

Manage Product Owner team resource capacity and demand. * Partner with Agile Coaches to drive adoption and maturity of Resolution Life Agile Ways of Working across the enterprise to ensure ...

Resolution Life

Product Owner

West Chester, PA · Hybrid

Manage Product Owner team resource capacity and demand. * Partner with Agile Coaches to drive adoption and maturity of Resolution Life Agile Ways of Working across the enterprise to ensure ...

next page

Showing results 1-20

All JobsResolution JobsResolution Manager JobsResolution Manager Jobs in Philadelphia, PA

Resolution Manager information

What are the key skills and qualifications needed to thrive as a resolution manager?

To thrive as a Resolution Manager, you need strong problem-solving abilities, conflict resolution skills, and a background in business administration or a related field. Familiarity with case management software, CRM platforms, and sometimes certifications in mediation or dispute resolution are typically required. Exceptional communication, negotiation, and emotional intelligence help you manage stakeholder expectations and diffuse tense situations. These skills are crucial for efficiently resolving disputes, maintaining client satisfaction, and protecting organizational reputation.

How does a resolution manager typically collaborate with other departments to resolve complex issues?

Resolution Managers frequently work cross-functionally, partnering with teams such as customer service, operations, legal, and IT to address and resolve challenging cases or disputes. Effective communication and coordination are essential, as Resolution Managers often facilitate meetings, gather input from multiple stakeholders, and ensure everyone is aligned on the resolution approach. This collaborative process not only helps in resolving issues efficiently but also provides broader insight into recurring problems, allowing the company to implement long-term process improvements.

What is the difference between Resolution Manager vs Customer Service Manager?

AspectResolution ManagerCustomer Service Manager
Primary FocusResolving complex issues and disputes efficientlyOverseeing customer service teams and satisfaction
Required SkillsProblem-solving, conflict resolution, technical knowledgeLeadership, communication, customer relationship management
Work EnvironmentOperations, support centers, client-facing rolesCall centers, retail, service industries
CertificationsRelevant industry certifications, conflict resolution trainingCustomer service certifications, management training

While both roles focus on customer interactions, the Resolution Manager specializes in resolving complex issues and disputes, often requiring technical or specialized knowledge. The Customer Service Manager oversees overall customer satisfaction and team management. Understanding these differences helps in choosing the right career path or hiring the appropriate professional for specific needs.

What does a senior resolution manager do?

A senior resolution manager oversees the resolution of complex customer issues, ensuring timely and effective solutions. They coordinate with teams, analyze root causes, and implement process improvements, often using customer relationship management (CRM) tools and requiring strong communication and problem-solving skills.

What are the most commonly searched types of Resolution jobs in Philadelphia, PA?

The most popular types of Resolution jobs in Philadelphia, PA are:

What are popular job titles related to Resolution Manager jobs in Philadelphia, PA?

For Resolution Manager jobs in Philadelphia, PA, the most frequently searched job titles are:

What job categories do people searching Resolution Manager jobs in Philadelphia, PA look for?

The top searched job categories for Resolution Manager jobs in Philadelphia, PA are:

What cities near Philadelphia, PA are hiring for Resolution Manager jobs?

Cities near Philadelphia, PA with the most Resolution Manager job openings:

Resolution Manager jobs near you
Infographic showing various Resolution Manager job openings in Philadelphia, PA as of August 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution.

Order Resolution Specialist

Radwell International

Willingboro, NJ • On-site

$20 - $22.50/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 6 days ago

Radwell International rating

7.5

Company rating: 7.5 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

178th of 423 rated retail wholesalers

Job description

Order Resolution Specialist

The Order Resolution Specialist is responsible for resolving order discrepancies and ensuring accurate, timely completion of customer orders across warehouse and fulfillment operations. This role serves as a key liaison between warehouse, inventory, customer service, and sales teams to identify issues, investigate discrepancies, and drive resolution to completion.

This position requires strong attention to detail, problem-solving skills, and the ability to work in a fast-paced, high-volume operational environment.

Key Responsibilities

  • Investigate and resolve order discrepancies related to picking, inventory, surplus orders, repairs, and RMAs
  • Review order details and identify issues related to quantities, condition, or fulfillment accuracy
  • Coordinate with warehouse, inventory, and order fulfillment teams to correct discrepancies
  • Communicate updates and resolutions internally to ensure smooth order processing
  • Work closely with Order Fulfillment, Receiving, and Inventory teams to maintain workflow accuracy
  • Assist in resolving issues related to missing or mislabeled inventory
  • Support continuous improvement by identifying recurring issues and recommending solutions
  • Maintain accurate documentation and tracking of issues and resolutions within internal systems
  • Prioritize workload to ensure timely completion of critical order issues
  • Perform other duties, tasks, or work as assigned

Qualifications

  • Detail oriented with strong organizational skills
  • Ability to work in a fast-paced, high-volume environment
  • Strong problem-solving abilities
  • Computer literate with ability to learn internal systems
  • Team-oriented mindset with strong communication skills

Knowledge & Skills Required

  • Strong computer proficiency
  • Ability to multi-task and manage multiple priorities
  • Attention to detail
  • Problem-solving abilities
  • Strong communication skills

Education & Experience

  • High School Diploma or equivalent required
  • 1–3 years of experience in warehouse operations, order processing, or logistics preferred
  • Experience with inventory systems or order management systems preferred

Physical Demands

  • Occasional sitting, reaching, working overhead, stooping, kneeling, crouching, or crawling
  • Frequent walking
  • Frequent standing and repetitive hand motion
  • Lifting requirements based on operational needs

Compensation

The recruiting base pay scale for this full-time position is $20.00–$22.50 per hour. Within the base pay range, individual compensation is determined by job-related skills, experience, and relevant education or training.

Radwell Benefits

  • Medical, dental, and vision coverage starting Day 1 of employment
  • 15 PTO days
  • Paid company holidays
  • Company-paid short-term and long-term disability
  • Company-paid life insurance
  • 401(k) with company matching
  • Free onsite gym

Radwell International LLC is an equal opportunity employer.

What Radwell International employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply