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Resolution Manager Jobs in Oak Forest, IL (NOW HIRING)

Pittsburgh Paints Co.

Store Manager

Hammond, IN · On-site

Deliver an exceptional customer experience through strong service standards, customer engagement, and issue resolution * Manage inventory levels, product availability, ordering, and inventory ...

Acrisure

US Indirect Tax Manager

Chicago, IL · On-site

$140K - $190K/yr

Manage all indirect state tax compliance, including preparing and reviewing supporting tax ... Support research and resolution of various state indirect tax audits and notices * Communicate and ...

The Pittsburgh Paints Company

Store Manager

Hammond, IN · On-site

$60 - $80/hr

Deliver an exceptional customer experience through strong service standards, customer engagement, and issue resolution * Manage inventory levels, product availability, ordering, and inventory ...

Ryan Specialty

Office Manager

Chicago, IL · On-site

Serve as the primary liaison with building management and service providers for repairs, maintenance, access, security, cleaning, HVAC, and other facilities needs, tracking issues through resolution.

RT Specialty, LLC

Office Manager

Chicago, IL · On-site

$60 - $80/hr

Serve as the primary liaison with building management and service providers for repairs, maintenance, access, security, cleaning, HVAC, and other facilities needs, tracking issues through resolution.

New

Ryan Specialty, LLC

Office Manager

Chicago, IL · On-site

$60 - $80/hr

Serve as the primary liaison with building management and service providers for repairs, maintenance, access, security, cleaning, HVAC, and other facilities needs, tracking issues through resolution.

Ryan Specialty

Office Manager

Chicago, IL · On-site

Serve as the primary liaison with building management and service providers for repairs, maintenance, access, security, cleaning, HVAC, and other facilities needs, tracking issues through resolution.

Ryan Specialty

Office Manager

Chicago, IL

Serve as the primary liaison with building management and service providers for repairs, maintenance, access, security, cleaning, HVAC, and other facilities needs, tracking issues through resolution.

Ryan Specialty

Office Manager

Chicago, IL · On-site

Serve as the primary liaison with building management and service providers for repairs, maintenance, access, security, cleaning, HVAC, and other facilities needs, tracking issues through resolution.

Mixam

Customer Service Team Lead

Chicago, IL · Hybrid

Resolution management for customers and clients to an exemplary standard. * Skills and Abilities: * Excellent leadership and team management skills. * Strong problem-solving and conflict resolution ...

Mixam

Customer Service Team Lead

Chicago, IL · On-site

Resolution management for customers and clients to an exemplary standard. * Skills and Abilities: * Excellent leadership and team management skills. * Strong problem-solving and conflict resolution ...

Mixam Inc

Customer Service Team Lead

Chicago, IL · On-site

Resolution management for customers and clients to an exemplary standard. * Skills and Abilities: * Excellent leadership and team management skills. * Strong problem-solving and conflict resolution ...

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Resolution Manager information

What are the key skills and qualifications needed to thrive as a resolution manager?

To thrive as a Resolution Manager, you need strong problem-solving abilities, conflict resolution skills, and a background in business administration or a related field. Familiarity with case management software, CRM platforms, and sometimes certifications in mediation or dispute resolution are typically required. Exceptional communication, negotiation, and emotional intelligence help you manage stakeholder expectations and diffuse tense situations. These skills are crucial for efficiently resolving disputes, maintaining client satisfaction, and protecting organizational reputation.

How does a resolution manager typically collaborate with other departments to resolve complex issues?

Resolution Managers frequently work cross-functionally, partnering with teams such as customer service, operations, legal, and IT to address and resolve challenging cases or disputes. Effective communication and coordination are essential, as Resolution Managers often facilitate meetings, gather input from multiple stakeholders, and ensure everyone is aligned on the resolution approach. This collaborative process not only helps in resolving issues efficiently but also provides broader insight into recurring problems, allowing the company to implement long-term process improvements.

What is the difference between Resolution Manager vs Customer Service Manager?

AspectResolution ManagerCustomer Service Manager
Primary FocusResolving complex issues and disputes efficientlyOverseeing customer service teams and satisfaction
Required SkillsProblem-solving, conflict resolution, technical knowledgeLeadership, communication, customer relationship management
Work EnvironmentOperations, support centers, client-facing rolesCall centers, retail, service industries
CertificationsRelevant industry certifications, conflict resolution trainingCustomer service certifications, management training

While both roles focus on customer interactions, the Resolution Manager specializes in resolving complex issues and disputes, often requiring technical or specialized knowledge. The Customer Service Manager oversees overall customer satisfaction and team management. Understanding these differences helps in choosing the right career path or hiring the appropriate professional for specific needs.

What does a senior resolution manager do?

A senior resolution manager oversees the resolution of complex customer issues, ensuring timely and effective solutions. They coordinate with teams, analyze root causes, and implement process improvements, often using customer relationship management (CRM) tools and requiring strong communication and problem-solving skills.

What job categories do people searching Resolution Manager jobs in Oak Forest, IL look for?

The top searched job categories for Resolution Manager jobs in Oak Forest, IL are:

What cities near Oak Forest, IL are hiring for Resolution Manager jobs?

Cities near Oak Forest, IL with the most Resolution Manager job openings:

Resolution Manager jobs near you
Infographic showing various Resolution Manager job openings in Oak Forest, IL as of June 2026, with employment types broken down into 60% Full Time, 33% Part Time, 2% Contract, and 5% Nights. Highlights an 82% Physical, 2% Hybrid, and 16% Remote job distribution.

Program Manager, Wealth Management

Chicago, IL • On-site

Northern Trust
See more jobs at Northern Trustexternal

$114K - $194K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Key responsibilities

  • Manage large-scale, enterprise-wide programs involving multiple projects and work streams.

  • Oversee the implementation of complex initiatives, ensuring alignment of resources, budget management, and tracking of milestones, risks, and dependencies.

  • Coordinate cross-functional activities, communicate program objectives, risks, and status to stakeholders, and ensure successful project execution.

Northern Trust rating

8.2

Company rating: 8.2 out of 10

Based on 27 frontline employees who took The Breakroom Quiz

Job description

About Northern Trust
As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world's most successful individuals, families, corporations and institutions.
Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.
With more than 135 years of financial experience and over 24,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.
Role Summary:
Responsible for managing large scale, enterprise-wide Programs with multiple projects and work streams. Programs involve delivery of critical strategic business capabilities or regulatory changes that impact multiple business units or disciplines. The Project Management function manages a BU project or program to successful outcome. This role is responsible for aligning resources, overseeing the budget, creating project plans and tracking key milestones/risks/dependencies. This is the key coordinator to ensure Implementation of critical business capabilities or regulatory change.
Major Duties:
  • Focus of role is on execution of a program initiated to deliver a change in the strategic direction of business function activities; expansion of critical business capabilities or implementation of cross business unit regulatory change.
  • Manages implementation of complex initiatives involving multiple disciplines and/or ambiguous issues
  • Ability to lead a variety of projects providing solid leadership, planning, execution, governance and direction
  • Displays a balanced, cross-functional perspective, liaising with all necessary parts of the business to improve efficiency, effectiveness and productivity
  • Strategic in developing, implementing and administering programs with a focus on flawless project execution
  • Facilitation of cross discipline (business unit) coordination for decision making regarding scope; prioritization and issue resolution
  • Manage multiple projects and competing priorities simultaneously
  • Oversee development of business cases and project documentation, escalating items for attention proactively
  • Demonstrate excellent communication skills through coordination and execution across initiatives potentially impacting all facets of the business (i.e., front-office, middle-office, operations, IT, Risk, Legal, Compliance, etc.); Communication of program objectives; risks; issues and overall status to multiple levels of the organization.
  • Display strong attention to detail while managing across programs through preparation for key meetings.
  • Demonstrate understanding of budgetary and resource impact to projects and active management/issue resolution in both
  • Display an appropriate sense of urgency and understanding of inherent project risk
  • Proactively identify potential strategic or execution risks / issues and track them to closure
  • Ability to partner with key stakeholders to define key success metrics and measure progress against such metrics

Necessary Knowledge / Skills:
  • Excellent analytical, consultative, communication (oral and written) and judgement skills
  • Ability to excel in ambiguity
  • Ability to see the big picture and drill down into details, where needed
  • Brings order to the work
  • Highly flexible and adaptable to change
  • Ability to multi-task and manage multiple projects in concurrent manner
  • Motivated and self-driven individual with strong time management skills
  • Operates independently, but executes projects in partnership with key stakeholders
  • Leadership and organizational skills are required to determine the Program's goals, structure, budget and resource need
  • People Management skills to assess and develop the skills of staff.
  • Team-work skills to drive execution without direct reporting line responsibilities
  • Proficient with Microsoft applications (Excel, Word, PowerPoint, Visio)

Necessary Experience / Education:
  • Seasoned expert with program/project management expertise that has been developed over 12+ years of experience.
  • A college or university degree is preferred
  • Related industry knowledge is preferred

Salary Range:
$114,700 - 194,900 USD
Salary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.
Work Authorization
Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Northern Trust will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).
Working with Us
As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.
Philanthropy is deeply rooted in Northern Trust's history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.
Reasonable Accommodation
Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com, or alternatively you can discuss your individual requirements with the recruiter you are working with.

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