Analyst, IP Dispute Resolution (Financial Expert Practice) - Entry Level & Experienced ... Managing all work products to a zero-error tolerance.Profit Centric: Seeking to maximize profits to ...
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Analyst, IP Dispute Resolution (Financial Expert Practice) - Entry Level & Experienced ... Managing all work products to a zero-error tolerance.Profit Centric: Seeking to maximize profits to ...
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Analyst, IP Dispute Resolution (Financial Expert Practice) - Entry Level & Experienced ... Managing all work products to a zero-error tolerance.Profit Centric: Seeking to maximize profits to ...
Analyst, IP Dispute Resolution (Financial Expert Practice) - Entry Level & Experienced Candidates ... Managing all work products to a zero-error tolerance. Profit Centric : Seeking to maximize profits ...
Analyst, IP Dispute Resolution (Financial Expert Practice) - Entry Level & Experienced Candidates ... Managing all work products to a zero-error tolerance. Profit Centric : Seeking to maximize profits ...
Chicago, IL ยท On-site
Resolution management for customers and clients to an exemplary standard. * Skills and Abilities: * Excellent leadership and team management skills. * Strong problem-solving and conflict resolution ...
Chicago, IL ยท On-site
Resolution management for customers and clients to an exemplary standard. * Skills and Abilities: * Excellent leadership and team management skills. * Strong problem-solving and conflict resolution ...
Chicago, IL ยท On-site
Resolution management for customers and clients to an exemplary standard. * Skills and Abilities: * Excellent leadership and team management skills. * Strong problem-solving and conflict resolution ...
Chicago, IL ยท On-site
Resolution management for customers and clients to an exemplary standard. * Skills and Abilities: * Excellent leadership and team management skills. * Strong problem-solving and conflict resolution ...
Chicago, IL ยท On-site
Resolution management for customers and clients to an exemplary standard. * Skills and Abilities: * Excellent leadership and team management skills. * Strong problem-solving and conflict resolution ...
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Chicago, IL ยท On-site
Resolution management for customers and clients to an exemplary standard. * Skills and Abilities: * Excellent leadership and team management skills. * Strong problem-solving and conflict resolution ...
Analyst, IP Dispute Resolution (Financial Expert Practice) - Entry Level & Experienced Candidates ... Managing all work products to a zero-error tolerance. Profit Centric : Seeking to maximize profits ...
Analyst, IP Dispute Resolution (Financial Expert Practice) - Entry Level & Experienced Candidates ... Managing all work products to a zero-error tolerance. Profit Centric : Seeking to maximize profits ...
Chicago, IL ยท Hybrid
Resolution management for customers and clients to an exemplary standard. * Skills and Abilities: * Excellent leadership and team management skills. * Strong problem-solving and conflict resolution ...
Chicago, IL ยท Hybrid
Resolution management for customers and clients to an exemplary standard. * Skills and Abilities: * Excellent leadership and team management skills. * Strong problem-solving and conflict resolution ...
La Grange, IL ยท On-site
$50K - $65K/yr
Champion a customer centric culture and manage customer complaints and issues promptly and in a professional manner from identification to resolution. * Manage staff conflicts, complaints, and ...
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La Grange, IL ยท On-site
$50K - $65K/yr
Champion a customer centric culture and manage customer complaints and issues promptly and in a professional manner from identification to resolution. * Manage staff conflicts, complaints, and ...
$50K - $65K/yr
Champion a customer centric culture and manage customer complaints and issues promptly and in a professional manner from identification to resolution. * Manage staff conflicts, complaints, and ...
$50K - $65K/yr
Champion a customer centric culture and manage customer complaints and issues promptly and in a professional manner from identification to resolution. * Manage staff conflicts, complaints, and ...
La Grange, IL ยท On-site
$50K - $65K/yr
Champion a customer centric culture and manage customer complaints and issues promptly and in a professional manner from identification to resolution. * Manage staff conflicts, complaints, and ...
La Grange, IL ยท On-site
$50K - $65K/yr
Champion a customer centric culture and manage customer complaints and issues promptly and in a professional manner from identification to resolution. * Manage staff conflicts, complaints, and ...
Own end-to-end Accounts Receivable operations, including invoicing, collections, cash application, deduction management, account reconciliations, and customer dispute resolution. * Manage customer ...
New
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Own end-to-end Accounts Receivable operations, including invoicing, collections, cash application, deduction management, account reconciliations, and customer dispute resolution. * Manage customer ...
New
Triage production issues and actively engage in Production Support channels * Assist with testing, troubleshooting, and ticket resolution * Manage downtime communications and escalation, including ...
Triage production issues and actively engage in Production Support channels * Assist with testing, troubleshooting, and ticket resolution * Manage downtime communications and escalation, including ...
Chicago, IL ยท On-site
$20.75 - $26.50/hr
Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution. * Manage IMAC and desk side support services. * Manage hard and soft break fix services for laptops and ...
Chicago, IL ยท On-site
$20.75 - $26.50/hr
Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution. * Manage IMAC and desk side support services. * Manage hard and soft break fix services for laptops and ...
Chicago, IL ยท Remote
The manager establishes a scalable support model that protects system uptime and the client ... Ensure the team documents troubleshooting performed, findings, root cause, resolution, dependencies ...
New
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Chicago, IL ยท Remote
The manager establishes a scalable support model that protects system uptime and the client ... Ensure the team documents troubleshooting performed, findings, root cause, resolution, dependencies ...
New
Chicago, IL ยท On-site
The manager establishes a scalable support model that protects system uptime and the client ... Ensure the team documents troubleshooting performed, findings, root cause, resolution, dependencies ...
New
Chicago, IL ยท On-site
The manager establishes a scalable support model that protects system uptime and the client ... Ensure the team documents troubleshooting performed, findings, root cause, resolution, dependencies ...
New
Chicago, IL ยท Remote
The manager establishes a scalable support model that protects system uptime and the client ... Ensure the team documents troubleshooting performed, findings, root cause, resolution, dependencies ...
Chicago, IL ยท Remote
The manager establishes a scalable support model that protects system uptime and the client ... Ensure the team documents troubleshooting performed, findings, root cause, resolution, dependencies ...
$122/hr
Ensure timely and accurate claim evaluation, reserving, and resolution to effectively manage indemnity, expense, and litigation costs. * Conduct regular file reviews and operational audits to assess ...
$122/hr
Ensure timely and accurate claim evaluation, reserving, and resolution to effectively manage indemnity, expense, and litigation costs. * Conduct regular file reviews and operational audits to assess ...
Chicago, IL ยท On-site
$88K - $109K/yr
Senior Analyst, IP Dispute Resolution (Financial Expert Practice) Ocean Tomo offers an ... Managing all work products to a zero-error tolerance. Profit Centric: Seeking to maximize profits ...
Chicago, IL ยท On-site
$88K - $109K/yr
Senior Analyst, IP Dispute Resolution (Financial Expert Practice) Ocean Tomo offers an ... Managing all work products to a zero-error tolerance. Profit Centric: Seeking to maximize profits ...
Chicago, IL ยท Hybrid
$88K - $109K/yr
Senior Analyst, IP Dispute Resolution (Financial Expert Practice) Ocean Tomo offers an ... Managing all work products to a zero-error tolerance. Profit Centric: Seeking to maximize profits ...
Chicago, IL ยท Hybrid
$88K - $109K/yr
Senior Analyst, IP Dispute Resolution (Financial Expert Practice) Ocean Tomo offers an ... Managing all work products to a zero-error tolerance. Profit Centric: Seeking to maximize profits ...
P4 (Low): 4-hour response, 24-hour resolution * Monitor SLA compliance in real time; escalate ... Manage team scheduling to ensure full coverage of production support windows including on-call ...
New
P4 (Low): 4-hour response, 24-hour resolution * Monitor SLA compliance in real time; escalate ... Manage team scheduling to ensure full coverage of production support windows including on-call ...
New
| Aspect | Resolution Manager | Customer Service Manager |
|---|---|---|
| Primary Focus | Resolving complex issues and disputes efficiently | Overseeing customer service teams and satisfaction |
| Required Skills | Problem-solving, conflict resolution, technical knowledge | Leadership, communication, customer relationship management |
| Work Environment | Operations, support centers, client-facing roles | Call centers, retail, service industries |
| Certifications | Relevant industry certifications, conflict resolution training | Customer service certifications, management training |
While both roles focus on customer interactions, the Resolution Manager specializes in resolving complex issues and disputes, often requiring technical or specialized knowledge. The Customer Service Manager oversees overall customer satisfaction and team management. Understanding these differences helps in choosing the right career path or hiring the appropriate professional for specific needs.

Full-time
PTO
Re-posted 14 days ago
Sourced by ZipRecruiter
Finance and insurance
51 - 200 Employees
Chicago, IL, US
2003