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Resolution Manager Jobs in Naperville, IL (NOW HIRING)

IQVIA

Site Activation Manager

Rosemont, IL · On-site

Collaborate with key stakeholders both internal and external, through effective communication and resolution management, including communication with regions and countries, to successfully deliver ...

Chomps

Manager, AR Accounting

Chicago, IL

Own end-to-end Accounts Receivable operations, including invoicing, collections, cash application, deduction management, account reconciliations, and customer dispute resolution. * Manage customer ...

IQVIA

Site Activation Manager

Rosemont, IL

Collaborate with key stakeholders both internal and external, through effective communication and resolution management, including communication with regions and countries, to successfully deliver ...

AT and T

Sales Manager 2-Platinum

Arlington Heights, IL · On-site

$180K - $236K/yr

Client Relationship Management and Problem Resolution: Manage key client relationships, provide expertise and consultation for complex problems, and participate in important negotiations to ensure ...

Service Global, Inc

Desktop Field Support

Chicago, IL · On-site

$20.75 - $26.50/hr

Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution. * Manage IMAC and desk side support services. * Manage hard and soft break fix services for laptops and ...

AT&T

Sales Manager 2-Platinum

Arlington Heights, IL

$180K - $236K/yr

Client Relationship Management and Problem Resolution: Manage key client relationships, provide expertise and consultation for complex problems, and participate in important negotiations to ensure ...

Outform Inc

Technical Solutions Manager

Chicago, IL · On-site

The manager establishes a scalable support model that protects system uptime and the client ... Ensure the team documents troubleshooting performed, findings, root cause, resolution, dependencies ...

Outform Group

Technical Solutions Manager

Chicago, IL · Remote

The manager establishes a scalable support model that protects system uptime and the client ... Ensure the team documents troubleshooting performed, findings, root cause, resolution, dependencies ...

AIG

Casualty Manager

Chicago, IL · On-site

$122/hr

Ensure timely and accurate claim evaluation, reserving, and resolution to effectively manage indemnity, expense, and litigation costs. * Conduct regular file reviews and operational audits to assess ...

Enlitic Inc

Project Manager

Chicago, IL · On-site

Identify project risks and issues and work with internal teams to drive resolution * Serve as the primary point of contact for clients throughout the project lifecycle * Manage client expectations ...

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All JobsResolution JobsResolution Manager JobsResolution Manager Jobs in Naperville, IL

Resolution Manager information

See Naperville, IL salary details

$23.8K

$65.6K

$125.3K

How much do resolution manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for resolution manager in Naperville, IL is $65,567.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,826.00 and $79,653.00 per year, depending on experience, location, and employer.

How does a resolution manager typically collaborate with other departments to resolve complex issues?

Resolution Managers frequently work cross-functionally, partnering with teams such as customer service, operations, legal, and IT to address and resolve challenging cases or disputes. Effective communication and coordination are essential, as Resolution Managers often facilitate meetings, gather input from multiple stakeholders, and ensure everyone is aligned on the resolution approach. This collaborative process not only helps in resolving issues efficiently but also provides broader insight into recurring problems, allowing the company to implement long-term process improvements.

What are the key skills and qualifications needed to thrive as a resolution manager?

To thrive as a Resolution Manager, you need strong problem-solving abilities, conflict resolution skills, and a background in business administration or a related field. Familiarity with case management software, CRM platforms, and sometimes certifications in mediation or dispute resolution are typically required. Exceptional communication, negotiation, and emotional intelligence help you manage stakeholder expectations and diffuse tense situations. These skills are crucial for efficiently resolving disputes, maintaining client satisfaction, and protecting organizational reputation.

What is the difference between Resolution Manager vs Customer Service Manager?

AspectResolution ManagerCustomer Service Manager
Primary FocusResolving complex issues and disputes efficientlyOverseeing customer service teams and satisfaction
Required SkillsProblem-solving, conflict resolution, technical knowledgeLeadership, communication, customer relationship management
Work EnvironmentOperations, support centers, client-facing rolesCall centers, retail, service industries
CertificationsRelevant industry certifications, conflict resolution trainingCustomer service certifications, management training

While both roles focus on customer interactions, the Resolution Manager specializes in resolving complex issues and disputes, often requiring technical or specialized knowledge. The Customer Service Manager oversees overall customer satisfaction and team management. Understanding these differences helps in choosing the right career path or hiring the appropriate professional for specific needs.

What are popular job titles related to Resolution Manager jobs in Naperville, IL? For Resolution Manager jobs in Naperville, IL, the most frequently searched job titles are:
What job categories do people searching Resolution Manager jobs in Naperville, IL look for? The top searched job categories for Resolution Manager jobs in Naperville, IL are:
What cities near Naperville, IL are hiring for Resolution Manager jobs? Cities near Naperville, IL with the most Resolution Manager job openings:
Resolution Manager jobs near you
Infographic showing various Resolution Manager job openings in Naperville, IL as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 14% Part Time, and 1% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $65,567 per year, or $31.5 per hour.

General Manager (La Grange, IL)

Big City Optical

La Grange, IL • On-site

$50K - $65K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 24 days ago

Job description

Big City Optical is a leading firm in the optical industry, recognized for our innovative products and commitment to excellence. We are currently seeking a General Manager to join our team and support the company's mission of providing preeminent eye care in our communities.
The Optical Retail General Manager job is to oversee and manage our Optical Retail Store. In this role you will drive exceptional customer satisfaction, manage day - to - day operations and lead and develop a team of dedicated optical professionals.
General Manager Duties and Responsibilities
  • Recruit, train, mentor and supervise a high-performing team of optical associates.
  • Foster a positive work environment encouraging collaboration, accountability, and professional growth.
  • Set sales targets and motivate staff to meet and exceed those goals.
  • Prepare various promotional materials and in-store displays.
  • Ensure staff are well versed in Big City Optical's value proposition and are comfortable communicating and evangelizing it with clients.
  • Prepare schedules and ensure they are communicated and adjusted, when needed, in a timely manner to meet staff coverage objectives.
  • Lead staff meetings and cascade communications from leadership to ensure all associates stay informed.
  • Manage store budgets, maintain financial records and report to the district manager on trends and recommendations based on sales trends and spend management.
  • Stay informed on industry trends and technologies and leverage that information to develop teams' knowledge and skills.
  • Oversee stock levels and work with the inventory specialist to order new eyewear products and merchandising as needed. Participate in off hours inventory count work as needed.
  • Champion a customer centric culture and manage customer complaints and issues promptly and in a professional manner from identification to resolution.
  • Manage staff conflicts, complaints, and problems.
  • Ensure compliance with various health and safety regulations.
  • Additional responsibilities as assigned to support the overall success of the store.

Requirements
General Manager Requirements and Qualifications
  • High School Diploma or GED, college degree preferred.
  • 3 years of experience in retail supervisory roles with a track record of achieving sales targets
  • At least 1 year of optical management experience
  • Excellent interpersonal communication skills
  • Exceptional customer service skills and commitment to a positive shopping experience
  • Knowledge of eyewear products, industry trends and optical technologies
  • Ability to stay organized and manage time effectively
  • Strengths in leadership, management, team building, and proactive problem-solving
  • Adhere to company policies on attendance, dress code and workplace safety
  • Capability to thrive in a fast-paced and oftentimes high-pressure environment
  • Numerical and analytical knowledge to properly manage cash and financial records
  • Proficiency in office productivity technologies (Microsoft, G-Suite etc.) and the ability to learn and use new technologies for day-to-day patient and business transactions
  • Reliable transportation and willingness to travel up to 10 miles to support coverage at other locations as needed

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to stoop, kneel, crouch, climb-up or crawl. The employee must regularly lift and /or move up to 25 pounds. Specific vision abilities required by this job include Close vision, Distance vision, Depth perception and Ability to adjust focus.
Pay: $50,000 - 65,000 per year
Benefits:
  • Incentive Plan Participation
  • Company subsidized Medical Insurance
  • Company subsidized Dental insurance
  • Company paid Short Term Disability insurance
  • 401(k) with 10% match
  • Paid time off
  • Employee discount plan

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