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Resolution Manager Jobs in Naperville, IL (NOW HIRING)

Adbakx LLC

Tonkean Platform Administrator

Chicago, IL · On-site

Coordinate with business teams, SAP teams, Coupa teams, and external vendors for issue resolution. * Manage user access, security roles, and governance controls. * Perform release validation and ...

Mixam

Customer Service Team Lead

Chicago, IL · Hybrid

Resolution management for customers and clients to an exemplary standard. * Skills and Abilities: * Excellent leadership and team management skills. * Strong problem-solving and conflict resolution ...

Mixam

Customer Service Team Lead

Chicago, IL · On-site

Resolution management for customers and clients to an exemplary standard. * Skills and Abilities: * Excellent leadership and team management skills. * Strong problem-solving and conflict resolution ...

Mixam

Customer Service Team Lead

Chicago, IL · On-site

Resolution management for customers and clients to an exemplary standard. * Skills and Abilities: * Excellent leadership and team management skills. * Strong problem-solving and conflict resolution ...

Mixam Inc.

Customer Service Team Lead

Chicago, IL · On-site

$60 - $80/hr

Resolution management for customers and clients to an exemplary standard. * Skills and Abilities: * Excellent leadership and team management skills. * Strong problem-solving and conflict resolution ...

HR Manager

Be Seen First

Accounts Payable Supervisor

Palatine, IL · On-site

$75K - $85K/yr

Manage invoice processing from receipt through payment, including review, coding, approvals, and resolution of discrepancies. * Perform three-way matching by validating purchase orders, receiving ...

New

US Foods, Inc.

Territory Sales Manager

Morris, IL · On-site

$55K - $95K/yr

Delivery Resolution : Manage deliveries to the routing schedule published by the transportation department; troubleshoot any problems that occur during the order process (e.g., delivery mis picks ...

US Foods, Inc.

Territory Manager Suburbs/Morris

Morris, IL · On-site

$55K - $95K/yr

Delivery Resolution : Manage deliveries to the routing schedule published by the transportation department; troubleshoot any problems that occur during the order process (e.g., delivery mis picks ...

Hirebridge

Technical Solutions Manager

Chicago, IL · On-site

$140 - $190/hr

The manager establishes a scalable support model that protects system uptime and the client ... Ensure the team documents troubleshooting performed, findings, root cause, resolution, dependencies ...

New

Outform Inc

Technical Solutions Manager

Chicago, IL · On-site

The manager establishes a scalable support model that protects system uptime and the client ... Ensure the team documents troubleshooting performed, findings, root cause, resolution, dependencies ...

Outform Group

Technical Solutions Manager

Chicago, IL · Remote

The manager establishes a scalable support model that protects system uptime and the client ... Ensure the team documents troubleshooting performed, findings, root cause, resolution, dependencies ...

Service Global, Inc

Desktop Field Support

Chicago, IL · On-site

$20.75 - $26.50/hr

Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution. * Manage IMAC and desk side support services. * Manage hard and soft break fix services for laptops and ...

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All JobsResolution JobsResolution Manager JobsResolution Manager Jobs in Naperville, IL

Resolution Manager information

See Naperville, IL salary details

$23.8K

$65.6K

$125.3K

How much do resolution manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for resolution manager in Naperville, IL is $65,567.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,826.00 and $79,653.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a resolution manager?

To thrive as a Resolution Manager, you need strong problem-solving abilities, conflict resolution skills, and a background in business administration or a related field. Familiarity with case management software, CRM platforms, and sometimes certifications in mediation or dispute resolution are typically required. Exceptional communication, negotiation, and emotional intelligence help you manage stakeholder expectations and diffuse tense situations. These skills are crucial for efficiently resolving disputes, maintaining client satisfaction, and protecting organizational reputation.

How does a resolution manager typically collaborate with other departments to resolve complex issues?

Resolution Managers frequently work cross-functionally, partnering with teams such as customer service, operations, legal, and IT to address and resolve challenging cases or disputes. Effective communication and coordination are essential, as Resolution Managers often facilitate meetings, gather input from multiple stakeholders, and ensure everyone is aligned on the resolution approach. This collaborative process not only helps in resolving issues efficiently but also provides broader insight into recurring problems, allowing the company to implement long-term process improvements.

What is the difference between Resolution Manager vs Customer Service Manager?

AspectResolution ManagerCustomer Service Manager
Primary FocusResolving complex issues and disputes efficientlyOverseeing customer service teams and satisfaction
Required SkillsProblem-solving, conflict resolution, technical knowledgeLeadership, communication, customer relationship management
Work EnvironmentOperations, support centers, client-facing rolesCall centers, retail, service industries
CertificationsRelevant industry certifications, conflict resolution trainingCustomer service certifications, management training

While both roles focus on customer interactions, the Resolution Manager specializes in resolving complex issues and disputes, often requiring technical or specialized knowledge. The Customer Service Manager oversees overall customer satisfaction and team management. Understanding these differences helps in choosing the right career path or hiring the appropriate professional for specific needs.

What does a senior resolution manager do?

A senior resolution manager oversees the resolution of complex customer issues, ensuring timely and effective solutions. They coordinate with teams, analyze root causes, and implement process improvements, often using customer relationship management (CRM) tools and requiring strong communication and problem-solving skills.

What are popular job titles related to Resolution Manager jobs in Naperville, IL?

For Resolution Manager jobs in Naperville, IL, the most frequently searched job titles are:

What job categories do people searching Resolution Manager jobs in Naperville, IL look for?

The top searched job categories for Resolution Manager jobs in Naperville, IL are:

What cities near Naperville, IL are hiring for Resolution Manager jobs?

Cities near Naperville, IL with the most Resolution Manager job openings:

Resolution Manager jobs near you
Infographic showing various Resolution Manager job openings in Naperville, IL as of August 2026, with employment types broken down into 83% Full Time, 15% Part Time, 1% Contract, and 1% Nights. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $65,567 per year, or $31.5 per hour.

Tonkean Platform Administrator

Adbakx LLC

Chicago, IL • On-site

Other

This job post has expired today. Applications are no longer accepted.

Job description

Position: Tonkean Platform Administrator

Location: Chicago, IL Onsite

Type of Employment: 12+ Months Contract

Role Description:

  • Experience working with Tonkean Platform administration and support.
  • Understanding of workflow automation and process orchestration concepts.
  • Experience with REST APIs, JSON, and integration troubleshooting.
  • Knowledge of SAP, Coupa, ServiceNow, Salesforce, Workday, or similar enterprise applications.
  • Familiarity with Microsoft Teams, Outlook, and collaboration platforms.
  • Strong incident management and problem-solving skills.
  • Knowledge of Agile methodology and ITIL processes.

Roles & Responsibilities

  • Provide L1/L2/L3 support for Tonkean applications and workflows.
  • Monitor Tonkean solutions, modules, workflows, and integrations.
  • Troubleshoot issues related to process execution, notifications, forms, APIs, and integrations.
  • Analyze incidents, identify root causes, and implement permanent fixes.
  • Support business users during UAT, production deployments, and hypercare phases.
  • Maintain workflow documentation, knowledge articles, and SOPs.
  • Configure and enhance Tonkean modules, intake forms, approval workflows, and dashboards.
  • Coordinate with business teams, SAP teams, Coupa teams, and external vendors for issue resolution.
  • Manage user access, security roles, and governance controls.
  • Perform release validation and production migration support.

Generic Managerial Skills, If any

  • Strong analytical and problem-solving skills
  • Multi-tasking ability with limited supervision
  • Mentoring capabilities
  • Quick learner and self-starter
  • Excellent customer service, interpersonal, communication and team collaboration skills
  • Able to understand and adhere to change management procedures and internal guidelines.

Apply