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Resolution Manager Jobs in Naperville, IL (NOW HIRING)

Mixam

Customer Service Team Lead

Chicago, IL · On-site

Resolution management for customers and clients to an exemplary standard. * Skills and Abilities: * Excellent leadership and team management skills. * Strong problem-solving and conflict resolution ...

Mixam Inc

Customer Service Team Lead

Chicago, IL · On-site

Resolution management for customers and clients to an exemplary standard. * Skills and Abilities: * Excellent leadership and team management skills. * Strong problem-solving and conflict resolution ...

Mixam

Customer Service Team Lead

Chicago, IL · On-site

Resolution management for customers and clients to an exemplary standard. * Skills and Abilities: * Excellent leadership and team management skills. * Strong problem-solving and conflict resolution ...

Mixam

Customer Service Team Lead

Chicago, IL · Hybrid

Resolution management for customers and clients to an exemplary standard. * Skills and Abilities: * Excellent leadership and team management skills. * Strong problem-solving and conflict resolution ...

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Showing results 21-40

All JobsResolution JobsResolution Manager JobsResolution Manager Jobs in Naperville, IL

Resolution Manager information

See Naperville, IL salary details

$23.8K

$65.6K

$125.3K

How much do resolution manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for resolution manager in Naperville, IL is $65,567.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,826.00 and $79,653.00 per year, depending on experience, location, and employer.

How does a resolution manager typically collaborate with other departments to resolve complex issues?

Resolution Managers frequently work cross-functionally, partnering with teams such as customer service, operations, legal, and IT to address and resolve challenging cases or disputes. Effective communication and coordination are essential, as Resolution Managers often facilitate meetings, gather input from multiple stakeholders, and ensure everyone is aligned on the resolution approach. This collaborative process not only helps in resolving issues efficiently but also provides broader insight into recurring problems, allowing the company to implement long-term process improvements.

What are the key skills and qualifications needed to thrive as a resolution manager?

To thrive as a Resolution Manager, you need strong problem-solving abilities, conflict resolution skills, and a background in business administration or a related field. Familiarity with case management software, CRM platforms, and sometimes certifications in mediation or dispute resolution are typically required. Exceptional communication, negotiation, and emotional intelligence help you manage stakeholder expectations and diffuse tense situations. These skills are crucial for efficiently resolving disputes, maintaining client satisfaction, and protecting organizational reputation.

What is the difference between Resolution Manager vs Customer Service Manager?

AspectResolution ManagerCustomer Service Manager
Primary FocusResolving complex issues and disputes efficientlyOverseeing customer service teams and satisfaction
Required SkillsProblem-solving, conflict resolution, technical knowledgeLeadership, communication, customer relationship management
Work EnvironmentOperations, support centers, client-facing rolesCall centers, retail, service industries
CertificationsRelevant industry certifications, conflict resolution trainingCustomer service certifications, management training

While both roles focus on customer interactions, the Resolution Manager specializes in resolving complex issues and disputes, often requiring technical or specialized knowledge. The Customer Service Manager oversees overall customer satisfaction and team management. Understanding these differences helps in choosing the right career path or hiring the appropriate professional for specific needs.

What are popular job titles related to Resolution Manager jobs in Naperville, IL? For Resolution Manager jobs in Naperville, IL, the most frequently searched job titles are:
What job categories do people searching Resolution Manager jobs in Naperville, IL look for? The top searched job categories for Resolution Manager jobs in Naperville, IL are:
What cities near Naperville, IL are hiring for Resolution Manager jobs? Cities near Naperville, IL with the most Resolution Manager job openings:
Resolution Manager jobs near you
Infographic showing various Resolution Manager job openings in Naperville, IL as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 14% Part Time, and 1% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $65,567 per year, or $31.5 per hour.

Project Concerns Case Clerk

MARS Solutions Group

Aurora, IL • On-site

Contractor

Re-posted 17 days ago

Job description

Job Title: Project Concerns Case Clerk

Location: Aurora, IL 60502

Duration: 2 months with possible extension

Schedule: Monday – Friday, 8:00 AM – 5:00 PM

Overview:

We are seeking a detail-oriented Project Concerns Case Clerk to support warehouse operations by tracking and managing cases related to operational issues, inventory discrepancies, and project concerns. This position will act as a liaison between warehouse teams, quality, logistics, and customer service to ensure timely and accurate resolution of issues impacting workflow and customer satisfaction.

Key Responsibilities:

Receive, log, and track cases related to operational or project concerns.

Coordinate with cross-functional teams to collect data and implement corrective actions.

Maintain case records and documentation in Excel, ERP systems, or case management tools.

Prepare and update reports on open and resolved cases, resolution timelines, and trends.

Identify recurring issues and escalate to leadership with improvement suggestions.

Ensure all case documentation is accurate, complete, and audit-ready.

Provide administrative and operational support for warehouse projects impacting case volume.

Qualifications:

2+ years of experience in warehouse, logistics, or distribution center support roles.

Proficiency in Microsoft Excel and familiarity with database or ERP systems.

Strong attention to detail, organizational skills, and ability to handle multiple cases simultaneously.

Effective communication and collaboration skills to work with diverse teams.

Problem-solving mindset and ability to follow through on open issues.