The Program Manager is responsible for planning, coordinating, and managing all program resources ... Strong negotiation, conflict resolution, and problem-solving abilities. * Ability to work ...
The Program Manager is responsible for planning, coordinating, and managing all program resources ... Strong negotiation, conflict resolution, and problem-solving abilities. * Ability to work ...
Project Leader
Medical
Dental
Vision
Life
Retirement
PTO
Apply ingenuity and initiative to coordinate problem resolution, manage conflicting priorities, and meet deadlines within a team environment. Serve rotational 24-hour emergency on-call as required by ...
New
Quick apply
Project Leader
Medical
Dental
Vision
Life
Retirement
PTO
Apply ingenuity and initiative to coordinate problem resolution, manage conflicting priorities, and meet deadlines within a team environment. Serve rotational 24-hour emergency on-call as required by ...
New
Project Leader
Woonsocket, RI · On-site
Medical
Dental
Vision
Life
Retirement
PTO
Apply ingenuity and initiative to coordinate problem resolution, manage conflicting priorities, and meet deadlines within a team environment. Serve rotational 24-hour emergency on-call as required by ...
Project Leader
Woonsocket, RI · On-site
Medical
Dental
Vision
Life
Retirement
PTO
Apply ingenuity and initiative to coordinate problem resolution, manage conflicting priorities, and meet deadlines within a team environment. Serve rotational 24-hour emergency on-call as required by ...
CLINICAL MANAGER
Warwick, RI · On-site
... timely resolution. Quality * Ensures compliance with Medicare Conditions of Participation ... Manages staffing coverage and resolves scheduling gaps. * Oversees supply costs and resource ...
CLINICAL MANAGER
Warwick, RI · On-site
... timely resolution. Quality * Ensures compliance with Medicare Conditions of Participation ... Manages staffing coverage and resolves scheduling gaps. * Oversees supply costs and resource ...
Compliance Manager
Woonsocket, RI · On-site
$66K - $145K/yr
Medical
Dental
Vision
Retirement
PTO
The position also supports process improvements, issue resolution, team training, and cross-functional collaboration. Key Responsibilities * Manage APCD compliance programs and reporting requirements ...
Compliance Manager
Woonsocket, RI · On-site
$66K - $145K/yr
Medical
Dental
Vision
Retirement
PTO
The position also supports process improvements, issue resolution, team training, and cross-functional collaboration. Key Responsibilities * Manage APCD compliance programs and reporting requirements ...
Case Manager
$20.25 - $26/hr
Reports to the Manager or Director of Case Management. Provides coordinated care support to ... problem resolution and follow-up. Demonstrates a fundamental grounding in nursing theory and ...
Case Manager
$20.25 - $26/hr
Reports to the Manager or Director of Case Management. Provides coordinated care support to ... problem resolution and follow-up. Demonstrates a fundamental grounding in nursing theory and ...
Case Manager
Newport, RI · On-site
$20 - $26/hr
... problem resolution and follow-up. Demonstrates a fundamental grounding in nursing theory and ... Certification in Case Management by a nationally organization preferred. AHA BLS Provider required.
Case Manager
Newport, RI · On-site
$20 - $26/hr
... problem resolution and follow-up. Demonstrates a fundamental grounding in nursing theory and ... Certification in Case Management by a nationally organization preferred. AHA BLS Provider required.
Case Manager
$20.25 - $26/hr
SUMMARY Reports to the Manager or Director of Case Management. Provides coordinated care support to ... problem resolution and follow-up. Demonstrates a fundamental grounding in nursing theory and ...
Case Manager
$20.25 - $26/hr
SUMMARY Reports to the Manager or Director of Case Management. Provides coordinated care support to ... problem resolution and follow-up. Demonstrates a fundamental grounding in nursing theory and ...
Case Manager
Newport, RI · On-site
$20 - $26/hr
Reports to the Manager or Director of Case Management. Provides coordinated care support to ... problem resolution and follow-up. Demonstrates a fundamental grounding in nursing theory and ...
Case Manager
Newport, RI · On-site
$20 - $26/hr
Reports to the Manager or Director of Case Management. Provides coordinated care support to ... problem resolution and follow-up. Demonstrates a fundamental grounding in nursing theory and ...
Case Manager
Providence, RI · On-site
$80K - $160K/yr
Reports to the Manager or Director of Case Management. Provides coordinated care support to ... problem resolution and follow-up. Demonstrates a fundamental grounding in nursing theory and ...
Case Manager
Providence, RI · On-site
$80K - $160K/yr
Reports to the Manager or Director of Case Management. Provides coordinated care support to ... problem resolution and follow-up. Demonstrates a fundamental grounding in nursing theory and ...
Case Manager
$20.25 - $26/hr
Reports to the Manager or Director of Case Management. Provides coordinated care support to ... problem resolution and follow-up. Demonstrates a fundamental grounding in nursing theory and ...
Case Manager
$20.25 - $26/hr
Reports to the Manager or Director of Case Management. Provides coordinated care support to ... problem resolution and follow-up. Demonstrates a fundamental grounding in nursing theory and ...
Case Manager
Providence, RI · On-site
$90K - $146K/yr
Reports to the Manager or Director of Case Management. Provides coordinated care support to ... problem resolution and follow-up. Demonstrates a fundamental grounding in nursing theory and ...
Case Manager
Providence, RI · On-site
$90K - $146K/yr
Reports to the Manager or Director of Case Management. Provides coordinated care support to ... problem resolution and follow-up. Demonstrates a fundamental grounding in nursing theory and ...
Warehouse Manager
West Warwick, RI · On-site
$78K - $89K/yr
Warehouse Manager Division: Warehouse Reports to: Director of Supply Chain Job Function: Leads and ... conflict resolution and negotiation ability required. 7. Knowledge of GMP, OSHA, and DOT ...
Warehouse Manager
West Warwick, RI · On-site
$78K - $89K/yr
Warehouse Manager Division: Warehouse Reports to: Director of Supply Chain Job Function: Leads and ... conflict resolution and negotiation ability required. 7. Knowledge of GMP, OSHA, and DOT ...
Warehouse Manager
West Warwick, RI · On-site
$78K - $89K/yr
Warehouse Manager Division: Warehouse Reports to: Director of Supply Chain Job Function: Leads and ... conflict resolution and negotiation ability required. 7. Knowledge of GMP, OSHA, and DOT ...
Warehouse Manager
West Warwick, RI · On-site
$78K - $89K/yr
Warehouse Manager Division: Warehouse Reports to: Director of Supply Chain Job Function: Leads and ... conflict resolution and negotiation ability required. 7. Knowledge of GMP, OSHA, and DOT ...
Mgr,Procurement
Woonsocket, RI · On-site
Medical
Dental
Vision
Retirement
PTO
Improve the overall user experience by reducing friction in submission and resolution processes ... Proven experience managing third-party vendors or offshore support teams * Strong analytical ...
Mgr,Procurement
Woonsocket, RI · On-site
Medical
Dental
Vision
Retirement
PTO
Improve the overall user experience by reducing friction in submission and resolution processes ... Proven experience managing third-party vendors or offshore support teams * Strong analytical ...
... timely resolution. Quality * Ensures compliance with Medicare Conditions of Participation ... Manages staffing coverage and resolves scheduling gaps. * Oversees supply costs and resource ...
... timely resolution. Quality * Ensures compliance with Medicare Conditions of Participation ... Manages staffing coverage and resolves scheduling gaps. * Oversees supply costs and resource ...
They will also work on patient-level reimbursement issue resolution, requiring knowledge and ... management criteria, insurance forms & procedures, benefits investigation, prior authorization ...
They will also work on patient-level reimbursement issue resolution, requiring knowledge and ... management criteria, insurance forms & procedures, benefits investigation, prior authorization ...
They will also work on patient-level reimbursement issue resolution, requiring knowledge and ... management criteria, insurance forms & procedures, benefits investigation, prior authorization ...
They will also work on patient-level reimbursement issue resolution, requiring knowledge and ... management criteria, insurance forms & procedures, benefits investigation, prior authorization ...
Vendor Account Manager
Warwick, RI · On-site
$47K - $55K/yr
Medical
Dental
Vision
Life
Retirement
PTO
The Vendor Account Manager would also act as the single point of contact for vendor escalations and ensure appropriate resolution. This role is key to the success of a successful relationship with ...
Vendor Account Manager
Warwick, RI · On-site
$47K - $55K/yr
Medical
Dental
Vision
Life
Retirement
PTO
The Vendor Account Manager would also act as the single point of contact for vendor escalations and ensure appropriate resolution. This role is key to the success of a successful relationship with ...
Case Manager
Providence, RI · On-site
$20.25 - $26/hr
... problem resolution and follow-up. Demonstrates a fundamental grounding in nursing theory and ... Certification in Case Management by a nationally organization preferred or to be obtained within 1 ...
Case Manager
Providence, RI · On-site
$20.25 - $26/hr
... problem resolution and follow-up. Demonstrates a fundamental grounding in nursing theory and ... Certification in Case Management by a nationally organization preferred or to be obtained within 1 ...
Resolution Manager information
See Rhode Island salary details
$24.5K - $34K
12% of jobs
$41.5K is the 25th percentile. Wages below this are outliers.
$34K - $43.5K
17% of jobs
$43.5K - $53K
7% of jobs
The median wage is $62.1K / yr.
$53K - $62.4K
15% of jobs
$62.4K - $71.9K
15% of jobs
$78.2K is the 75th percentile. Wages above this are outliers.
$71.9K - $81.4K
15% of jobs
$81.4K - $90.9K
9% of jobs
$90.9K - $100.4K
3% of jobs
$100.4K - $109.9K
3% of jobs
$109.9K - $119.4K
2% of jobs
$119.4K - $128.9K
2% of jobs
$24.5K
$67.4K
$128.9K
How much do resolution manager jobs pay per year?
How does a resolution manager typically collaborate with other departments to resolve complex issues?
What are the key skills and qualifications needed to thrive as a resolution manager?
What is the difference between Resolution Manager vs Customer Service Manager?
| Aspect | Resolution Manager | Customer Service Manager |
|---|---|---|
| Primary Focus | Resolving complex issues and disputes efficiently | Overseeing customer service teams and satisfaction |
| Required Skills | Problem-solving, conflict resolution, technical knowledge | Leadership, communication, customer relationship management |
| Work Environment | Operations, support centers, client-facing roles | Call centers, retail, service industries |
| Certifications | Relevant industry certifications, conflict resolution training | Customer service certifications, management training |
While both roles focus on customer interactions, the Resolution Manager specializes in resolving complex issues and disputes, often requiring technical or specialized knowledge. The Customer Service Manager oversees overall customer satisfaction and team management. Understanding these differences helps in choosing the right career path or hiring the appropriate professional for specific needs.

Yulista rating
7.9
Based on 14 frontline employees who took The Breakroom Quiz
45th of 72 rated aerospace companies
Job description
Program Manager
PRIMARY FUNCTION
The Program Manager provides overall leadership, strategic direction, and administrative oversight for assigned programs and contracts. This position serves as the primary point of contact between the organization and Government program authorities, ensuring successful execution of contractual requirements while maintaining high standards of quality, compliance, schedule, and cost performance. The Program Manager is responsible for planning, coordinating, and managing all program resources to achieve mission objectives and deliver exceptional customer service.
This position is contingent upon contract award.
Located at Cherry Point, NC
ESSENTIAL FUNCTIONS
- Provide overall leadership, management, and administration of assigned contracts and programs.
- Serve as the primary interface with Government customers, Contracting Officers, Contracting Officer Representatives (CORs), Program Managers, and other stakeholders regarding technical, contractual, and programmatic matters.
- Direct all aspects of contract execution to ensure compliance with contract requirements, applicable regulations, and organizational policies.
- Develop, implement, and monitor program plans, schedules, budgets, and performance metrics to ensure successful program delivery.
- Manage program scope, schedule, cost, quality, and risk while identifying and resolving issues that may impact program performance.
- Coordinate cross-functional teams to ensure timely completion of project objectives and deliverables.
- Oversee the acquisition, allocation, and effective utilization of program personnel, equipment, subcontractors, and other resources.
- Monitor contract performance and ensure compliance with all contractual obligations, reporting requirements, and service level agreements.
- Prepare and present program status reports, briefings, and executive summaries for Government customers and organizational leadership.
- Develop and maintain positive customer relationships through effective communication and proactive issue resolution.
- Identify program risks and develop mitigation strategies to minimize operational and contractual impacts.
- Manage program finances, including budget forecasting, cost control, resource planning, and financial reporting.
- Support business development activities, including proposal development, transition planning, and contract start-up activities as required.
- Ensure compliance with applicable federal regulations, company policies, quality standards, and security requirements.
- Foster a culture of continuous improvement by identifying opportunities to enhance operational efficiency and program performance.
- Perform other duties as assigned in support of organizational objectives.
SUPERVISORY RESPONSIBILITIES
- Provide direct leadership and supervision of program staff, project managers, technical personnel, subcontractors, and support staff.
- Recruit, hire, onboard, develop, and retain qualified personnel to support program objectives.
- Establish performance expectations and conduct employee performance evaluations.
- Coach, mentor, and develop staff to enhance technical and professional capabilities.
- Assign work, monitor productivity, and ensure appropriate staffing levels across program activities.
- Manage employee performance, address personnel issues, and implement corrective actions when necessary.
- Promote collaboration, accountability, and a positive team environment.
- Ensure employees comply with organizational policies, procedures, and safety requirements.
- Coordinate with corporate leadership regarding staffing, workforce planning, and resource allocation.
KNOWLEDGE, SKILLS, & ABILITIES
- Comprehensive knowledge of program and project management principles, methodologies, and best practices.
- Strong understanding of Government contracting processes, contract administration, and regulatory compliance.
- Demonstrated ability to successfully manage multiple complex projects simultaneously.
- Excellent leadership, organizational, and decision-making skills.
- Strong financial management skills, including budgeting, forecasting, and cost control.
- Ability to identify risks, develop mitigation strategies, and resolve complex program issues.
- Exceptional verbal and written communication skills, including experience briefing executive leadership and Government stakeholders.
- Strong customer relationship management and stakeholder engagement skills.
- Ability to analyze complex information and make sound business decisions under pressure.
- Proficiency with Microsoft Office Suite and common project management software applications.
- Ability to build and maintain effective working relationships with employees, customers, subcontractors, and senior leadership.
- Strong negotiation, conflict resolution, and problem-solving abilities.
- Ability to work independently while leading cross-functional teams in a fast-paced environment.
- High level of integrity, professionalism, and commitment to customer satisfaction.
QUALIFICATIONS
Required Education
- Bachelor's degree in Engineering, Business, or a related discipline, or an equivalent combination of education and qualifying experience as permitted by contract requirements.
Required Experience
- Minimum of ten (10) years of progressively responsible professional experience.
- At least five (5) years of program and project management experience.
- At least five (5) consecutive years of management and supervisory experience.
- Experience serving as the primary interface with Government customers and managing complex contractual efforts.
- Demonstrated experience leading multidisciplinary teams and managing program resources to achieve contract objectives.
Preferred Qualifications
- Project Management Professional (PMP) certification or equivalent program management certification.
- Experience managing federal government contracts.
- Active or ability to obtain and maintain a U.S. Government security clearance, if required by contract.
Work Environment
- Primarily performed in an office or Government facility environment with periodic travel as required.
- May require extended work hours during critical program milestones or customer support activities.
PREFERENCE STATEMENT
Preference will be given to Calista shareholders and their descendants and to spouses of Calista shareholders, and to shareholders of other corporations created pursuant to the Alaska Native Claims Settlement Act, in accordance with Title 43 U.S. Code 1626(g).
EEO STATEMENT
Additionally, it is our policy to select, place, train and promote the most qualified individuals based upon relevant factors such as work quality, attitude and experience, so as to provide equal employment opportunity for all employees in compliance with applicable local, state and federal laws and without regard to non-work related factors such as race, color, religion/creed, sex, national origin, age, disability, marital status, veteran status, pregnancy, sexual orientation, gender identity, citizenship, genetic information, or other protected status. When applicable, our policy of non-discrimination applies to all terms and conditions of employment, including but not limited to, recruiting, hiring, training, transfer, promotion, placement, layoff, compensation, termination, reduction in force and benefits.
REASONABLE ACCOMMODATION
It is Calista and Subsidiaries' business philosophy and practice to provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities.
The statements contained in this job description are intended to describe the general content and requirements for performance of this job. It is not intended to be an exhaustive list of all job duties, responsibilities, and requirements.
This job description is not an employment agreement or contract. Management has the exclusive right to alter the scope of work within the framework of this job description at any time without prior notice.
About Yulista
Sourced by ZipRecruiter
Industry
Aviation
Company size
501 - 1,000 Employees
Headquarters location
Huntsville, AL, US
Year founded
2002